marya l.

Booked a hotel room through priceline for a family event we were attending. Paid a nice premium for the room, but it was in the area of the hotel we wished to be in for our family event. When we arrived at the hotel and checked into our room, it was not even in the vicinity of where we were supposed to be. When I asked to front desk worker at the hotel I was told "with third parties like Priceline you get the cheapest room, and they never end up being the room you thought you were getting, you are going to have to talk with Priceline". The room we paid for was in the kid zone on the first floor, what we got was a third floor room, on the opposite side of the hotel. To make our stay even better, we were charged twice for the room. I contacted Priceline to get this resolved and they were not helpful, even thought they were able to verify that I was given the wrong room they did nothing but offer me a 20% refund (this is what I should have paid for the room I received in the first place) and told they were sorry for the mistake. I ended up having to contact the hotel for being charged twice as priceline was "unable " to help with that either. They even tried to blame it on the hotel for the room mess up, I feel PRICELINE has misleading information on the website and after reading countless reviews from disappointed customers I will never use them again.