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Priceline Reviews Summary
The overall reputation of the company reveals significant dissatisfaction among customers, primarily due to issues with booking accuracy, hidden fees, and inadequate customer service. Many reviews highlight frustrations with non-refundable reservations and uncommunicated changes, leading to feelings of being misled. While some customers appreciated the initial pricing, the subsequent hidden costs and lack of support during disputes overshadowed these positives. A recurring sentiment is a lack of accountability from the company, prompting numerous customers to vow never to use the service again. This feedback indicates a critical need for improved transparency and customer support practices.
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Shari's Berries... WAY over priced! No one at contact center speaks english! You've gotten your last $250 order from this EX customer!
We have to be out of our house tomorrow and our new place isn't done. I booked a hotel room to stay in until then. I found something cheaper on Priceline (huuuuuge mistake) than what I had booked originally, but made the mistake of booking with Priceline. I thought I was able to see if the hotel was pet friendly by booking. Nope. I'm not even able to stay at that hotel and they still won't give me my $300 back. The only way you'll get your money back from them is if you die. No joke. Pay the extra money for a hotel, don't use Priceline
Company changed the advertised price after booking adding fees, charges and hidden taxes to my total.
I ended up paying more for accommodation than other sites and they have refused to discuss options to resolve.
I have used them a lot and I miss naming my price option. It uses to feel spontaneous and almost always get a surprised booking like Hyatt, Westin favourite brands I got introduce to through Priceline
I travel a lot and have used a number of travel services. Sadly, Priceline is one of the worst. Not only do their pop under ads when searching on Kayak annoy me, but when I've actually booked with them, their customer service is quite lacking.
On two occasions, I've booked hotels with them only to show up and the room wasn't even booked! In both cases, I ended up paying more at the hotel just to get a reservation (thankfully I was actually able to get in at any price!)
On one other occasion, I was charged for a hotel I didn't book because the website would not accept my booking... until a day later after I had booked elsewhere.
Definitely don't recommend Priceline.
I accidentally book my room for the wrong date. It was a honest human mistake. So I called the Hotel, I didn't want a refund or anything just to change my check in time. The clerk told me I would have to call Priceline first. I had to call them 3 separate times and speak with 3 different reps to be told it couldn't be done and I would have to pay again to get that reservation. The Baymont in Tallahassee rejected my request along with Priceline.
Was searching for lights and this site was one of the "Highest". Called them and they would not beat the price I found
I love it now as much as when it first started! I heard though that you cannot bid on seats anymore and if true, tht would ruin this review! Bidding is the only way I've EVER had decent rates. Otherwise, they're great!
This Great site for visit. I liked it and it seems like very nice site in matter of design, presentation and functionality. One must really visit the site and look for all the available options.
I dont iCloud id and password when I buy inside my 6 s have iCloud id how I do now and price pls more information I need
The refund policy sucks. Not recommended. Unless you want to have issue down the road, go to the airline website directly is a better way to book.
I look to these types of sites for flight deals and they always fall short. I find it is much cheaper to go to the airline site itself because many of these sites, once you sign up, bombard you with car rentals, hotel deals, etc. It annoys me when I specify flight deals only. So, I don't refer to them anymore.
We went on a group vacation first hotel was very nice we did the name your own price and it bit us in the butt when we got to the second roach motel. I was really disgusted and it was located in a questionable part of town. Found that out the hard way.
Don't like 4th and 5th party purchases - redirecting and comparing popups are very annoying. I've been a member with Priceline for a very long time and intend to be with them many more years.
If I could give Priceline a rating of 0, I would. While on the phone with customer service, I can barely understand what they are saying. During my phone call with them, I was transferred to 3 different operators, all who when they spoke, I could barely understand. I originally booked flights & had to cancel & was given a travel credit, which was fine. They charge a $200 per ticket to cancel. They also charge $30 processing fee per ticket, which is also fine with me. I went online to search for new flights & called them to use my credit & rebook new flights, & all of a sudden, they tell me the flights have DOUBLED in price because the prices fluctuate. Meanwhile, I am staring at the computer screen & the price DID NOT change. The operator "Dexter" probably not even his real name. Went on to say that because I am rebooking the flight & using my travel credit & limited seats is why the price is so high. I told him how I was still getting the quote for half the price he was actually giving me & he told me that it was the price for new reservations only. Well, I am rebooking the flight. It technically is a new reservation. I went on to say that it would be a lot less money if I went ahead and just booked an entire new flight without the travel credit & rebooking fee & have it be so much cheaper, & he said, YOU MIGHT AS WELL DO IT & decided to no longer help me & asked if I wanted to speak to his supervisor & put me on hold for what seemed like an eternity. That was my first & last time booking anything with Priceline.
If I could give this no stars I would. I needed to cancel the trip my husband planned for my friend and I. Of course he did not read the fine print about if needing to cancel. I call this horrible company up 15 DAYS BEFORE the trip was scheduled. I was given a run around on chart board and was told NO REFUND. First time using them and will be the last.
I booked a return ticket with priceline from Uganda to Spain. First the airline reference number did not work and I eventually sorted this out myself by going to the airline.
With my return date looming my husband was taken seriously ill and hospitalised. I contacted the 'chat' on the web site. Not sure whether she was an android or a non English speaker. As she could not help me she suggested I phoned the toll free number in the USA. I explained numerous times that I could not do this from the UK.
I emailed the company to change or even cancel my ticket. I received an automated reply with the promise of a reply in 12 hours... Im still waiting.
Great when things go smoothly BUT life is not like that and I would never use this company again.
Purchased a ticket 5 months ahead. Just found out I can not go. With notice. And no refund is available. On the website it states cancel any time. Lies lies lies.
I compared pricing more than once and have not found one deal from Priceline that worked for me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members