PricelineReviews 2,681

I booked a hotel at the Detroit airport we came in at 1am to find that priceline took our money gave us a booking confirmation and did not book with the Hotel! The onl room they had for us was tiny, we are a family of 6 the hotel was great and didn't charge us. We couldn't get hold of anyone when we checked in and in the morning when we did get hold of them they barely apologized DEDUCTED NOTHING and only offered us a 5% discount off of our next booking through them. Never again terrible service, no help and a huge rip-off! Do your self a favor pay the extra and avoid the hassle it was an awful situation the put us in!

Priceline is by far the worst company that I have ever had to deal with. The owners of the company I work for travel often, I book all the reservations for them, and after the way I was treated I will not be using them again. I was on hold for over 3 hours the other day, and today I am on hold again still trying to fix the issue. It has been going on for over 3 days. I should not have to waste so much of my time for such and easy issue to fix. I have spoken to several different reps and each of them have spoken over top of me and become extremely rude when I try and ask questions. This last rep got loud and talked over top of me. I seriously will spend 3 times as much on a flight just to not deal with them.

This site's customer service is no help at all. I reserved a room for a trip for my family of 4 to later find out that the final charge only included two adults and my 2 kids were not guaranteed accommodations.

I tried to reach customer service about it and they asked me to give them 30 minutes to resolve. When I contacted them again, their rep was rude and left me hanging.

I cancelled my reservation and I am crossing my fingers for that to go smoothly because so far it's been so terrible. Sub-par.

I purchased a deal to Sweden through Priceline using Icelandair and insurance through Allianz. About a month before my trip I realized I would not be able to go on it. Because I had insurance, I simply needed to cancel the flight and file a claim. BUT every time I contacted Priceline to cancel said trip, they redirected me to Icelandair. Then in turn, I was redirected back to Priceline by Icelandair.
This happened for weeks until I thought I finally broke through with a travel assistant through Priceline. They gave me the impression that my trip had been cancelled. This was not the case and I got an email at flight departure time saying I was a "No-Show". The trip was not cancelled and because of that, my claim has failed as I cannot provide cancellation proof.
Unbelievable hassle and I am deeply disappointing with all 3 companies I had to deal with for this failed reservation.

Do not ever get an express deal! I talked with Kenci (identification number: *******) she was very aggressive I got an hotel, that was supposed to be %26 off, and on the comparison to other hotels they put 3.5 stars compare the to crowne plaza, dobbletree, marriott and hyatt, I got an hotel that nobody knows that it was only $4 dollars less than most pages (not %26 off), in many pages 3 stars instead of 3.5. I called and they also charge an amenity fee at the hotel, and that doesn't say anywhere visible on priceline when you are getting the deal. It was supposed to bee an 8+ hotel but even on priceline they have it rated as 6.7+ (pleasant). They didn't cancel my payment and charged my card anyway, even though I tell them all this things, I lost hours of my time and got an hotel that doesn't fit the description they where advertising, don't ever get express deals with priceline, the worst service and customer service.

I booked a suite in vegas on priceline.com. Before I submitted my payment I made sure all the room info was right. When I got my receipt it had booked me a standard room. Not what the site showed me. I called customer service explaing what happened... they said the room that showed on there site was no longer available. But to this day that exact room is still showing... I feel that it's false advertisement. They said it shouldn't be showing on the website but it's still there. I was in tears I booked that one bedroom suite for my wedding. And my bridal party all had to cancel there reservations. Total mess! And they did nothing to make it right! Horrible. I will never use this site ever again! My point is that my payment should of never went through for a room i didn't book. If the room wasn't available. What right does that site have to decide to pick a room i didn't order. And then give me a standard room for the price of a suite... straight scam!

Rental Car! I order the first car through Priceline and when I went to pickup the car I was given the run around and told that two forms of id wasn't enough. Seriously a credit card and DL. So I had to order a second car and even though next counter over received the car. I was then charged by the car rental place and by Priceline. When I called Priceline they said it was for a whole other reason that I was charged. It would have been cheaper by half already if I would have just got the car from the car rental place in the first place, already paying double and you hack on additional fees. WOW.

Recently booked a hotel on their site not sure if i was going to make my visit because it offered FreeCancellation. Two days later i needed to cancel to be told it was an express rate and i ticked the box. Yes as box was the last box( i accept) i wasn't aware it had gone through on their express. They would not refund. Very confusing and i suspect made that way to get fewer cancellations. There are lots of straight forward sites available so i will never use again and would advise others not to touch it.

Booked a trip to Hollywood Florida 2/17/17 through 2/20/17 through Priceline do not use them they are a third party seller if u have any problems with them they will not refund your money use someone else's or book on your own also do not stay at the crown plaza beach resort in Hollywood Florida on ocean drive they are not suited for kids and also had a employee try to get into my room when I was sleeping don't know what for but the hotel doesn't care about what happened don't stay here or ever use Priceline find someone else

We booked a hotel with Priceline and arrived to be told we did not have a reservation because it was canceled by the "host." We contacted priceline and were told they used booking. Com to reserve our hotel so we would need to call them. I waited on hold for 10 minutes and was disconnected. We finally just paid for a room because my 3 year old needed to get some rest. We were lucky the hotel we went to had an available room. Too bad we had to pay for it twice.

I booked a hotel on Priceline (or what I thought was Priceline.) The Priceline site actually sent me over to Hotel Planner. Turns out to be an affiliate that has different changing and cancellation policy than I thought I had originally agreed to. When my plans changed, I called the number given for service and I tried to modify my reservation. There I was told I couldn't and that I needed to cancel and incur a $25 fee and rebook (price of room was now $20 more). It took me 2 days and multiple calls to the hotel, Priceline and Hotel Planner to straighten this out.
Be careful not to be switched over. What is scariest is that when I asked what was Hotel Planner I was not given a straight answer by three different agents. Finally I spoke directly to Priceline manager who wasn't very happy with me, but did admit they were an affiliate.

I recently made a purchase of a vacation package to Houston Texas. Yesterday, a week before my trip, I found out I had a dying family member. I called to try and cancel my trip as I will not be able to travel from Canada to the US. They were not able to cancel anything. I am now out of almost $1500 because I can't make it for this trip. I am so disappointed. I am a manager of a business and we also have a no refund policy, however on many occasions such as these I have made an exception. I now have to pay for travel within my own province in Alberta Canada, as well as keeping and paying for my trip in the US. I wish the website would have had an option to say that I have accepted the terms of no cancellations just like any other website would. Otherwise I would have booked through a different website, knowing that sometimes you have to change plans last minute. Last time I was in Texas, a month ago, I booked through a different website and last minute had to change the flights a few days. With no charge I was able to do so.

I reserved double bed and pay double bed price after checkout they sent me confirmation for a king bed I called several times for changing or canceling after couple days they told me if you want cancel there is a $1500 penalty and my total $1700 and my trip after 2 months I check Booking.com for king bed room same hotel $300 less.
I called before 24 hours and they told me need wait 48 hours to change room or full money refund today I called and told me we can't change your room or full refund I asked for refund different double bed and king bed room (when reserved room around $300 different)they told me we can't.
I never use priceline.com liar liar