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Melissa D.

Contributor Level

Total Points
81

1 Review by Melissa

  • Priceline

2/28/17

I booked a suite in vegas on priceline.com. Before I submitted my payment I made sure all the room info was right. When I got my receipt it had booked me a standard room. Not what the site showed me. I called customer service explaing what happened... they said the room that showed on there site was no longer available. But to this day that exact room is still showing... I feel that it's false advertisement. They said it shouldn't be showing on the website but it's still there. I was in tears I booked that one bedroom suite for my wedding. And my bridal party all had to cancel there reservations. Total mess! And they did nothing to make it right! Horrible. I will never use this site ever again! My point is that my payment should of never went through for a room i didn't book. If the room wasn't available. What right does that site have to decide to pick a room i didn't order. And then give me a standard room for the price of a suite... straight scam!

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