susie w.

Recently booked a hotel on their site not sure if i was going to make my visit because it offered FreeCancellation. Two days later i needed to cancel to be told it was an express rate and i ticked the box. Yes as box was the last box( i accept) i wasn't aware it had gone through on their express. They would not refund. Very confusing and i suspect made that way to get fewer cancellations. There are lots of straight forward sites available so i will never use again and would advise others not to touch it.