I recently made a purchase of a vacation package to Houston Texas. Yesterday, a week before my trip, I found out I had a dying family member. I called to try and cancel my trip as I will not be able to travel from Canada to the US. They were not able to cancel anything. I am now out of almost $1500 because I can't make it for this trip. I am so disappointed. I am a manager of a business and we also have a no refund policy, however on many occasions such as these I have made an exception. I now have to pay for travel within my own province in Alberta Canada, as well as keeping and paying for my trip in the US. I wish the website would have had an option to say that I have accepted the terms of no cancellations just like any other website would. Otherwise I would have booked through a different website, knowing that sometimes you have to change plans last minute. Last time I was in Texas, a month ago, I booked through a different website and last minute had to change the flights a few days. With no charge I was able to do so.