Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Wanted school spirit clothing. Someone told us about you. The rest is history.
I was pleased with the product. It was for an out of town high school for my nephew and they sold out of t-shirts, so this was a good alternative.
The order was easy. The navigation was easy. Everything was great.
It was great! I loved the sweater and the print is perfect! Thank you
It was great and the items arrived in a timely manner. The quality was good
Site could be more clear around customization. Order confirmation did not confirm that customizations were included.
Great website for ordering. Was super easy, and great products! Fast shipping too!
Items are great and shipping is fast - have ordered in the past and always a great experience
As described and ship time was average, overall good experience. I do wish the print was more substantial, it seems thin but I also do not know what is standard. Hope the lettering holds up to many washes and doesn't crack. We'll see
Advertised 35% off, that did not happen, what a rip off!
Quality clothing and always arrives on time. The website informed me of my timely delivery and website was user friendly
Quality of apparel was much better than expected. It was a good experience.
Fast, easy, timely manner, Easy check out process nice to be able to track order
Good experience
Arrived when said it would
Product was good.
Nice product that can be customized. I like that high schools are included
Wonderful! Thank you! Please never stop selling wells college clothes, now that they are closed this is the only way I have to get memorabilia.
We have always been happy with our purchases. The quality is great!
Loved the product. It came in time for Christmas. Only place we could find XULA Softball fan gear
Love these products and all of many, many choices and combinations you have to create very unique clothing.
Ordering was easy and received the shirt within the timeframe that I was given. Sized correctly.
The shirts look great, but both shirts fit much snugger than expected. We didn't order any customization. We wish we could return them for a larger size
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.