Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy and received the shirt within the timeframe that I was given. Sized correctly.
The shirts look great, but both shirts fit much snugger than expected. We didn't order any customization. We wish we could return them for a larger size
Liked the options in brands and logos 19 more characters to go
The shirts I ordered and hats were of excellent quality and a fair price. I was amazed how fast I received the order. The shirts wash and wear great.
,Easy to order from. The selection was not as good as last year
Great product selection and good price,
Easy to order from
Many payment options
It was faster then what I thought it was gonna be shipping to Canada so I'm very happy, I'm gonna be getting a nother sweater for my boyfriend from his school as a surprise thank you for being fast with shipping
Embroidery is really good. Shirt placement on women's item wasn't done right so was replaced, still not wearable. Buying another article (big sweatshirt) to see if better. Good customer service experience.
The price changed from 35.74 to 45.74 after I go to pay for it?
The price changed from 35.74 to 45.74 after I go to pay for it?
Very pleased w the product and the short time it took to receive it
I have ordered before and the the quality is good and comes the way you order.
Good experience and quick turnaround on shipping. Price is pretty reasonable as well
I didn't receive the order. I guess I lost track during the Christmas holidays.
Could be a thicker material for colder weather. Loved the colors and logo
Excellent fit and quality. Items arrived in timely manner.
Happy with the items we recieved. We had a small blemish on one item and It was addressed immediately and a new one sent out.
Quick and easy. Sweatshirts, t-shirts, and hats we ordered were all great quality. Definitely will be ordering from them again next season.
I ordered on 1/15/25, paid $9.99 for shipping because I needed the item for my daughter's school spirit week on 1/21/25. The order didn't arrive until 1/24/25. I ended up buying a more expensive school hoodie locally.
When I inquired about returning the items, this was Ashley's canned response:
"Per our policy we do not accept returns or exchanges for items that were completed to order, shipped and delivered. Feel free to reach out if you have any more questions or concerns. Have a great rest of your day." (I really hate the 'have a great rest of your day' patronizing...).
Bottom line? Shipping takes a long time and customer service is less than friendly/accommodating. Order somewhere else.
Can you please put an option for sending to different addresses?
Previous experience was less expensive. Quality is fine but can be cheaper.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members