Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Customized products looked good, reasonably priced and fit true to size.
I accidentally ordered the wrong size. I didn't know that you'll don't do exchange.
Product arrived exactly the way I ordered it. Shipping was good as well.
Thanks for the opportunity to order a shirt to support my grandson
It was easy to navigate the website & choose items to purchase.
Love the product options and customization. Wish there was free shipping.
Delivery was pretty quick and the sweatshirt was very nice.
Shopping was slow due to international postal strike but company was fabulous to deal with. Excellent t quality material and design.
Beautiful sweatshirts. Great quality. Love them. Best product I've bought.
I LOVE Prep Sportwear. I tried to purchase sportswear from my son's college sports team. The selection was very limited. I found Prep Sportwear online. Great clothing options, apparel, sizes and designs. I support my son at all his games wearing Prep Sportswear and all the other parents ask where I get it! I always share your website! Thank you for your awesome products and speedy service too!
I ordered tee shirts from this site and I was very pleased with the quality.
Easy website to navigate will be purchasing from you again. Don't have anything else to add
My grandpa loved it! He's a Roger's Alumni and often talks about the school so having access to ordering online was a very special experience for us.
Thank you for your great service! The sweatshirts and prints were superior quality! I couldn't be happier!
Precise Order and delivery was on time! This is a great company to work with and their selection is
Outstanding!
Item took over 3 weeks to ship….
Used to have a teacher called Mrs Turtle. Strange looking woman but she tortoise well!
Great quality, made in a timely manner, and quick shipping!
Cool selection and love the personalized options! Received it fast and in time for my son's signing day!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.