Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Very easy👏👏👏 good job guys! The person I gifted the shirt with loved it!
The product is decent but the sizing is a little small they don't really run to the size
Great. Ordered XL shirts but it was a little too big.! So I'm ordering large shirts.
Communication was quick, and quality items showed up on time. Thank you!
I never received confirmation of my order. It was a bit stressful because the money was taken out of my bank. Thank goodness, I received my order.
Thank you.
Sizes are way too small compared to normal standards! I had to reorder a complete of the same items. We sized up, but that was NOT enough.
Ordered a custom baseball jersey for both my kids, it was fast and easy to customize and order.
It was not complicated but the product was just okay. The size large is too snug. Not worth $80
The shirts are great and just as I had expected. The only issue was that the delivery time was super long with this order
Took a month to come i ordered on jan 3 and it came uesterday jan 27
Screens froze and would then flash. Confirmation text/emails not working properly. Wouldn't accept my payment. I'm hoping that only 1 item was ordered!
Amazing experience. Got it and it absolutely love it. Very comfy and fits very well
Orders take longer because items are custom made. Place order accordingly.
Excellent service that is fast and accurate! The shirt looks amazing!
Previous experience was pain free and easy with fast delivery and I really like the design choices when ordering.
The site was easy to use and had a great selection of spirit wear.
I ordered a sweatshirt for my granddaughter for Christmas. It came with with a Laccrosse logo as well as the Oneonta. The print was so tiny and I the description of the item it said nothing about lacrosse. She will never wear it.
Most everything went smoothly only you gave no indication on how long this will take, I almost did not order anything for that reason.
Very good experience overall I just would like for all of yalls apparel products to be american made in the future
So easy and fast! Fit perfectly and ready to cheer on my kids at their soccer games!
Ordering was super easy! I ordered a crew neck sweatshirt, it's really soft and fits great!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.