Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
For the price I expected better quality. It's basically a iron on. I probably won't order here again.
I ordered something for my Sister in Louisiana, and it got there and she is ecstatic😁😁
Great prompt service and quality product. Would recommend
Ordering and shipment was easy and efficient. I wish I'd know the product was heat transfer because that's uncomfortable to wear and I would have skipped the t-shirt.
Order ******* neck of shirt out of shape and fabric thin ordered Jan 9 received Jan 22
I have submitted no feeling at this point until arrival
The sweatshirt quality is good however I was under the assumption the letters were embroidered and not pressed.
It was exactly what I wanted. And ordered.
School colors are great. Exactly matching
My order was great! Fit was as expected. Would order again! Thank you!
U guys are so fast and awesome. These are great gifts for my family
Great looking cap. Very professional looking. Easy order, quick delivery, good quality.
I ordered a sweatshirt and the writings on it fell off. I addressed customer service, they took care of it without hesitation. They didn't ask me to return the faulty sweatshirt.
The sizes run small…really small on two of the three products I got.
Also, it is difficult to constant this company to ask simple questions…you must have an "order": number…well, how about when I don't have one? I finally got through, but I didn't even know I did…terrible interface for contact.
I ordered 3 sweatshirts and didn't realize they were going to be sparkled. So wasted 60 bucks because my husband won't wear it! So now having to order another. My bad but sad no refunds! Or exchanges
I am very glad to find the items I wanted, and the quality of the shirts is good
My fellow coaches loved the gear and the fans in the stands loved it also
This purchase was a gift and the person liked it. That's all that matters to me, so would I buy again, the answer is yes.
Easy to order, and have a lot of great options to choose from…hopefully shipping and timing is good
It was good, the sweatshirt was too small for my aunt. I ordered a 2X and apparently that was a little bit small for her. In that particular sweatshirt prep sportswear does not have a 3X.
Great site with so many options. The only hard thing about shopping is not spending a ton of money because you want to order EVERYTHING!
We are ordering a sweatshirt for our daughter. Because she liked the ones we purchased previously from PrepSportswear.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.