Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
This is the 3rd time I have bought HS gear from this sit. Easy to order and arrives fast.
Very good place to shop, my orders have always been fulfilled promptly and accurately. Thank you.
I was extremely happy to find the website and that I could order my sweatshirt and tshirt from my high school, that has long ago closed! The shirts came fast and fit perfect.
I was very satisfied with my creating of my sweatshirt. And very satisfied with the quality of the shirt.
I wish they would come sooner than previous orders. Items look fantastic though.
I thought the advertised price was fair when I thought it would have the name I entered on it; then the price went up more then I thought given that the 25% discount was applied, and it came without a name on it.
I understand that there's shipping and taxes and fees. I understand now that not every option comes with the player name. I would have had a better shopping experience if a) there had been some reference to how much extra would be added to the price tag at check out. It was a little depressing that I had a coupon that applied at checkout, and I was excited to see the price go down a little, or at least not go up by much, and it went up a substantial amount. When the at checkout price increase is more than typical such that this happens, I am often okay with this, but would have a better shopping experience if I had some forewarning.
And if b) There had been an indication that the style I had chosen did not have a player name. The option to type a player name in was still there and allowed me to type in a name. So I was excited when I got the package to see what the name looked like, and subsequently disappointed when it was not there. I would have preferred if the option would have been removed from the interface once I clicked the option for which it was not allowed, or at least grayed out. For all I know it may have been an option with the apparel I chose and just forgotten; a clearer indication would be much appreciated.
Despite all this I was very pleased with my order. I hope this does not give the impression that I'm unhappy, it was just a couple negative aspects of my experience that I hope can be rectified for future customers. I would have been willing to pay what I paid even had I known I'd be getting less than what I expected. The sweater looks great! It seems to be good quality. And it made for a much appreciated gift.
Great products, kind of pricy, but they seem to be good quality! Just a little thin for what I thought I was getting.
I never get any discounts or credits for any sales of my items in store. Please check into this.
Great experience. I was able to customize a few items that I was unable to find anywhere else. (This was an overall great experience, but I would appreciate the option to purchase larger sizes than 3x or 4x in the future if needed).
Very satisfied with product and fit Delivery was close to the time it was promised.
Not satisfied with the sweatshirt letters spaced way to far out! Just looks weird
I like the premium option, because it's good quality fabric and is readily available!
Always check for my grandkids' college sports apparel. Good selection & great quality with good prices. Quick delivery.
It was a quick and easy process! It was given as a gift and they loved their sweatshirt. Good quality and it turned out great.
Quality of product was good, personalization was correct and as expected
I ordered just before Christmas and was excited to learn that the sweatshirt would be printed and arrive in time for the holiday, which it did. I was slightly disappointed at the quality of the sweatshirt itself (thin material) but that is hard to judge online.
Nice product, arrived quickly, website very user friendly
Shirt ordered is well-made. Ordered more stuff (and different color) for future.
It was exactly what I asked for. I purchased two embroidered polos and one pullover sweatshirt, all with my school logo and name.
All went as was explained. I would order from Prep Sportswear again.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.