Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Easy and good prices received my order promptly. It was a pleasure to deal with them.
It was great and got it really quick. I will be buying again soon.
Great site. Easy to navigate. I love ordering from this site.
Shipping is way too expensive My niece attends college there
Shipping is way too expensive My niece attends college there
I was offered a discount for subscribing but did not see it anywhere on the invoice. Also was not offered any selections for shipping possibilities.
I was offered a discount for subscribing but did not see it anywhere on the invoice. Also was not offered any selections for shipping possibilities.
I made 2 purchases as a "congrats " for my son being accepted to a college in the fall... the more expensive of purchase came AS JUST A HOODIE, it was never printed on! I got a plain red, cheap hoodie in the mail and instead of getting upset I sent a "message" on their website ( the only form of contact besides an email address) in which guarantees a response in 24 hours ( now been a week) and NO RESPONSE, after 3 days I did also send an email as well and NO RESPONSE :/ just awful customer service.
I ordered a sweatshirt the first part of Dec. Got a notice it was delivered on Oct. 2019! The USPS tracking said it was delivered to a "locker" in Iowa somewhere. Note delivery date. It was BEFORE I had even ORDERED IT! I tried messaging them SEVERAL times to clear this up but NEVER received a response. I feel it was a scam! They got my money but I never received the item! Buyers BEWARE!
I've never written a review before nor have have I complained to the BBB, but now I found myself doing both, Why? Well, before I continue, let me just say that I've worked in customer service before so I would never degrade this profession. But Prep Sportswear is absolutely bad at reaching out to there customers... Horrible! I placed an order on 10/16/20,1 order and I haven't received it yet (11/10/20)... But this is how Prep Sportswear handles the situation... On 10/23/20 I recieved an email stating; (Our team has found that an item(s) in your recent Prep Sportswear Order # did not pass our quality control standards. We want you to be happy with your purchase and have started the process of recreating your product. Your new Order # is. You will receive an email notifying you once the shipment has left our facility.
Please contact Customer Service if you would like any further assistance in editing your order.)
I'm pretty sure everyone else seen this msg recently... Anyways, I give it more than 7 - 10 business days like they advertise, and nothing... I contacted Customer Service through email & I haven't received any reply as of today 11/20/20...
Funny thing is that I was just reviewing why Prep Sportswear customer's are giving them 5 stars... All clearly works for Prep Sportswear or family/friends of Prep Sportswear because all they talked about was how great customer service is & how they received their items on time or before time... lol And even funnier, the reviews were written almost everyday going back... Trying to out do the bad with the good. Well I guess you have to write some more Prep Sportswear...
Well I wish my complaint was over, but its not, on 11/6/20 I recieved the same bull s h i t email with a new Order #... guess I won't receive my 1 item until next year, & I can't cancel and my cc been charged already...
So, if you don't mind waiting for months, go ahead and shop with Prep Sportswear, but this is my last... I will never recommend.
Hope this helps
They charge $12.00 shipping, will not cancel an order, the product is trash and they don't take returns... plus they lie about wanting to fix the situation and do nothing but take your money. DONOT BUY FROM THEM. Just burn your money instead.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members