I made 2 purchases as a "congrats " for my son being accepted to a college in the fall... the more expensive of purchase came AS JUST A HOODIE, it was never printed on! I got a plain red, cheap hoodie in the mail and instead of getting upset I sent a "message" on their website ( the only form of contact besides an email address) in which guarantees a response in 24 hours ( now been a week) and NO RESPONSE, after 3 days I did also send an email as well and NO RESPONSE :/ just awful customer service.