Karl M.

I've never written a review before nor have have I complained to the BBB, but now I found myself doing both, Why? Well, before I continue, let me just say that I've worked in customer service before so I would never degrade this profession. But Prep Sportswear is absolutely bad at reaching out to there customers... Horrible! I placed an order on 10/16/20,1 order and I haven't received it yet (11/10/20)... But this is how Prep Sportswear handles the situation... On 10/23/20 I recieved an email stating; (Our team has found that an item(s) in your recent Prep Sportswear Order # did not pass our quality control standards. We want you to be happy with your purchase and have started the process of recreating your product. Your new Order # is. You will receive an email notifying you once the shipment has left our facility.

Please contact Customer Service if you would like any further assistance in editing your order.)
I'm pretty sure everyone else seen this msg recently... Anyways, I give it more than 7 - 10 business days like they advertise, and nothing... I contacted Customer Service through email & I haven't received any reply as of today 11/20/20...
Funny thing is that I was just reviewing why Prep Sportswear customer's are giving them 5 stars... All clearly works for Prep Sportswear or family/friends of Prep Sportswear because all they talked about was how great customer service is & how they received their items on time or before time... lol And even funnier, the reviews were written almost everyday going back... Trying to out do the bad with the good. Well I guess you have to write some more Prep Sportswear...
Well I wish my complaint was over, but its not, on 11/6/20 I recieved the same bull s h i t email with a new Order #... guess I won't receive my 1 item until next year, & I can't cancel and my cc been charged already...
So, if you don't mind waiting for months, go ahead and shop with Prep Sportswear, but this is my last... I will never recommend.
Hope this helps