Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
The T-shirt I ordered was misspelled...! It's kind of disappointing. However, the shirt has now become a family joke!
It was easy to order and it was a quick delivery! Thank you so much!
Easy to order, good quality and timely shipping of order. It would nice to have more options when shopping for polos for school staff.
Exactly what I was looking for. As advertised even tell my friends.
Took 2 weeks to get. Was in Billings to be delivered then got shipped to California then shipped back to Billings. Terrible service…. And expensive especially the shipping charge
Loved my shirts and the prices! It was very easy to order from the website. I also liked that I could get Tshirts for the school that I teach.
From the functionality of the website to the checkout process everything was smooth and simple.
What is ordered was supposed to have custom design but that isn't what I received. And the shirt quality was like second level retail quality.
This is the fourth hat that I have purchased. The quality is superb and beyond my expectations. I'm thrilled with my purchase.
The hat is of the highest quality and came out perfectly! It was easy to design and exactly what I wanted. I highly recommend Prep Sportswear.
I tried other sports merchandise venues, I like this one because the website was easy to navigate. I will keep coming back in the future
Outstanding service second time using this company. Thanks
Reached out to customer service and they responded immediately. Would buy again.
My go to spot every football season. Thanks in advance I outfit the whole family
Great product, great prices and fast timely delivery. Always satisfied. Love it
The sweatshirt is very light weigh for the amount charged. Won't make any more purchases from PS!
Nice shirt. I do not have 50 character to discuss a nice shirt with a college logo. They did a good job. I am pleased.
The pics on the website definitely matched the order in hand I'm very much satisfied with my order I totally recommend this company for order college paraphernalia 😎🙌🏾🔥
Product is very high quality & is shipped quickly. I do think that sweatshirts run small as I purchased 1 for 4 of our grandchildren & each had to be sized up 1 size from their usual size to fit. No complaints here though as the sweatshirts are so nice.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.