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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I purchased a sweatshirt for my niece as a graduation/birthday present. Good quality garment and quick and easy ordering and delivery.
I love my shorts. Great colors. Nice Embroidery. The fit is fine.
Cost seemed a lot lower! Size and fit is great. Price went up!
Ordered black got grey. Didnt want to go through the hassle sending back school colors black / gold. Sequoyah Chiefs JERZEES Unisex Hooded Sweatshirt
Color: Black Heather
Size: Large
Quantity: 1
Unit Price: $42.99
Cart process is bad can't update quantity easily. I am a regular customer and never get a promo code. That is lame.
Easy to work with and prompt delivery. Will suggest to friends
Got the jersey. Happy with it. Turned out better than thought with color, design.
My son enjoyed the new gear. I got him basketball shorts and t shirt for his high school team. Also got myself a hoodie.
New customer. Great custom T-shirt order and easy process. Will shop more.
You need to include 4X. My son's are way bigger than 3X. I ordered them the 3X but they're tight after I wash them a couple times they're done that's why I hate spending all the money.
Quick, fast shipment. Order arrived in a timely manner and in excellent condition.
Thank you for the speedy response and delivery of my recent order: a baseball cap for McDaniel College. It truly is a good lookin' ball cap!
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However, it was not the McDaniel baseball cap that I thought was ordered. Below is the customized version of what I tried to order:
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Please assist me in what I need to do so that I can order this special style as depicted as an option. Thank you,
Bernie Gallagher Ps. I believe that this was the first time I ordered from Prep Sportswear.
Easy to order and pick out my school shirt to support my grandson.
Received exactly what I ordered in a timely manner and was happy with the entire experience.
The collar has bad stitching and the fabric is 1000 % polyester and not breathable. Sorry but not happy with the product
I have purchased many products, keeps me attached to my past.
Great shirt with great stencils. Made it for our granddaughter's college volleyball team with her actual number and last name on it.
Everything looked good and fits fine. We are happy with the products.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.