Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
It was very excellent…. Arrived timely and in great condition and quality!
It was very easy, and a quick turn around. High quality!
Great products and easy ordering! I was surprised how quickly my order was fulfilled. The quality is fantastic. Thank you!
So far I am happy with the designs on the T - shirts. Have not washed them yet so the quality is not fully experienced. Also, the package was sent and received in a timely manner.
Love the numerous options. Tshirts long sleeve and sweatshirt
The actual shirts I ordered are so short. They fit perfect, but are awkwardly short in length. I don't get it.
Hat was bent and looked used like someone wore it.
Hat was bent and looked used like someone wore it.
Happy with the prices and print selections. Disappointed that some colors were out of stock, and both of my t-shirts arrived with weird spots on them. Not sure yet if they are permanent or will wash out.
Excellent experience from ordering to delivery. The products are of high quality material.
Excellent experience from ordering to delivery. The products are of high quality material.
Ordering experience was simple and efficient and it arrived promptly enough. When sizing was off, customer service proactively reached out to offer a solution. Very satisfied.
Not what I expected. Didn't look like it did in the picture. Way to small! And not the best looking. Spent 30 bucks for something I can't use. And no returns.
Not what I expected. Didn't look like it did in the picture. Way to small! And not the best looking. Spent 30 bucks for something I can't use. And no returns.
Wanted to get a couple of things for myself a shirt and jacket, both of which are decent quality. My only problem is that a single letter is missing from the jacket I bought and I'm not completely sure why. There shouldn't be that many limitations with their machinery if they got it right up until the last letter, and I specifically used a nickname smaller than my real name so I wouldn't run into a problem like this.
Exactly what I ordered. Arrived quicker than expected.
Easy to order on website. I've bought before and love the products.
Great. Thank you. Look as selected. Quality fabrics.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.