Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I was very excited to get my order. I ordered a football shirt for part of his Christmas gift. I was e en able to put his number on it. I had to look it up in our high school yearbook. Which was a Tasker as I had to locate them. This year we are going to our 50 class reunion and this will be a hit.
Always good experience when ordering from this site. Good material and delivery time
Sweatshirt was exactly as ordered. Thank you………………………………..
Items are nice but payment is a pain in the backside and would prefer Venmo or Paypal
Purchased same item last October for $45, now same item is $65
You didn't even include the custom part of the sweatshirt, thanks for nothing and wasting my time and money
It was smooth purchase. Purchased was received before Christmas as advised.
Quality college team clothes, enjoyed the selection for my school.
I liked how there was many options for different designs for each style of sweatshirt and i liked that i was able to put class of 29 on the back
The website was fine and the overall experience was good enough that I would use again. I would have to say the overall quality (ok) was barely on par with the pricing (a little bit high comparatively) and hence the reason for my overall rating of average
Hoodie was a gift and it came in time for Christmas even though I ordered on Dec.17th! It is very nice.
Great product! Perfect Christmas gifts! Quality was very high!
I received our sweatshirts surprisingly fast with the holidays, order again for summer season.
Excellent quality, great customer service! Shipped in a timely manner as well
Great! Timely manner and great products! Shirts are 2 years old and still look great!
Too many steps for a simple purchase. And it took forever to get delivered. I tried ordering on December 22, and it wouldn't let me.
Ordered on Dec. 18th they said I would receive it by Dec. 24th. They did even better and had it to me on the 23rd. The sweatshirt looked great and was exactly what I was expecting. Great experience and will order from them again.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.