Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Good experience and the shirts looked great! I'd order from here again!
My step Granddaughter loved the hoodie. She was so excited to wear it to school this past Monday.
Thank you for such a great quality product.
Quick and easy, shirt and sweater made really well thank you again
Shipping was fast and the soccer jerseys are good quality. I would absolutely recommend them for custom jerseys.
Easy to pick out what you want and really good quality. I got a couple University of Hawaii sweatshirts and love the custom touch. I like these far better than anything else I've found online.
Quick service quality product.
Happy, with my order
Thank you
Incredible experience👍👍 very quality clothes and exactly as described
The item that I purchased was shipped promptly and the quality was very good.
Very happy with the product. Was exactly what i was looking for.
My son absolutely loves his personalized sweatshirt and wears it all the time. The price was reasonable and the sweatshirt was great quality. Delivery was very fast.
Great experience. Shirt arrived quickly and looked great!
Order turnaround time was fantastic! I was able to get my order before Christmas and my husband loved his hoodie.
We received exactly the item we ordered, on time & excellent quality
Things just as ordered would use this site again. Had merch for the school we wanted
I was extremely happy with the quality of your merchandise.
Your Apple Pay doesn't work correctly. I tried placing the order twice before this one and it would charge my card but then it would say there was something wrong and wouldn't complete the order. Thankfully it refunded the same day back to my card both times, but it was worrying in the moment that I wouldn't get the money back.
Order came as expected and the item was true to description and quality.
My order did arrive in a timely manner, however, order was not completed. I customized my order with my Son last name Hammonds on the back of sweatshirt. Order wasn't complete, and last name never printed on the back. Since it was a Christmas gift for him, I didn't have time to return the item. Wasn't satisfied with this order experience!
My niece was thrilled, she cannot wait for the middle of January when school resumes she is an autism teacher... Thank you for your great gear! I'll let you know if any future orders are needed..
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.