Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Good material, washes and wears well. Especially for the child's sports wear.
Great prices great products especially on sale. Sales help a lot
Absolutely Amazing... the fabric is well made nice fit and also different colors and logos to choose from..
Fast and easy ….waited til the last minute arrived in time for pics
Easy to find school and fast ordering process and shipping.
Great well made items and fast delivery. The hoodie was great and have had many compliments! Many asking where I got my items.
Easy fast and efficient I was very happy with the speed and quality of the product
Sure would like to see free shipping. Size of hoodies were accurate for what I ordered (XL).
A little disappointed on the thickness of material, much lighter than I was expecting compared to all other hoodies that I own from different manufacturers.
My kids' schools have such poor selections of gear for dads. I found tons of great stuff here and they have all the schools I needed. They also have Rush Medical College gear for me!
Found what I was looking for, personalized it, and very happy with what I got!
Did a very nice job, shipping on time and the product was as advertised.
Loved the product and style and over all look and would recommend it to anyone.
Very helpful in changing a defective te shirt into a new one. Ty.
As expected. Liked most items I ordered. Sizing is difficult at times
Again website was easy to use good description of the products
I have ordered many items and have not been disappointed with any of them. I bought shirts for my grandson for his Dad's high school and university lacrosse and football teams information. He loved them!
Wanted school spirit clothing. Someone told us about you. The rest is history.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.