Postmates

Just wanted to say I am not impressed! First time user and I was trying to order food for sick son... Found late night place, ordered food. Let him know it would be delivered so he didn't have to leave his apt... 20 minutes later I receive an order cancellation! You should not allow your merchants to cancel after an order is received! Really poor service... Now still hungry sick person who could have already gone out has to wait even longer?. Either turn off ordering ahead of time or agree to take orders! Don't cancel after the customer thinks he has an order coming... really reflects bad on you. Make strict agreements with merchants to follow and don't allow them to be on your website if agreement is not honored! Very very disappointed in my first attempt Postmates needs to get their act together! Poor!

There isn't enough time in the day to address all of the problems with this service. My feedback can be reduced to: absolutely disgusting customer service. I've never been offered actual help, assistance, or anything to make up for wasted orders, incorrect orders, orders that show up 2 hours late, etc - these are all things that I've experienced in my ~10 orders.

Second, there is no obvious way for the customer to voluntarily reach out to the Postmate before they pick up the order.

As it stands, this service has costed at least an extra hundred dollars so far - and not so much as an apology or offer of a single free delivery service. I understand that people will gauge you if you let them, but WOW. You'd think a SF company in 2017 would be a little most customer facing. HA.

5 thumbs down, zero stars, and I look forward to one of your competitors doing it better.

After waiting over an hour for a burger from a fast food restaurant app said my order was delivered! NOPE!
Never received order! Called to complain and got some agent (probably in India), couldn't even understand her!
Stop giving this company business! They suck!

They chronically cancel your orders after waiting for hours. I had six in one month! They then promise to give you a credit for your troubles and never deliver on it. Their fees are outrageous and make no sense to even deal with paying a membership for the pleasure of being ripped off. They have made unauthorized charges on my account to the point I had to take it up with my bank and have them investigated bc there is no real way of getting ahold of these a holes. Do not use them. You will be so sorry. I thought door dash was Satan but these people are lucifer's big evil step-daddy. I literally hate them and wish them every horrible thing that can ever happen to a human being on everyone that works for that scam artist company.

Drivers are ridiculously rude and unprofessional. Neisha in Raleigh had me stand outside texting rude remarks refusing to tell me car type or call. Charged it as delivered after I waited outside for 10 minutes, no other driver has an issue. Zero customer service support. A stupid automated response. I was billed and now have no dinner. Another meal needs to be sent out or I need a same day refund. I'm cancelling unlimited and switching to Uber eats.

I had a horrible nightmare experience after several OK experiences. I placed an order from a spot 5 min from my house at 6:22 pm. I was promised the food would arrive at 6:53 pm. I thought, Great! Then, The website delivery times kept increasing. Currently it is listed at 8:25 pm delivery. I have contacted Customer Service (only available by email) and the best I have received is "don't worry, your food is on its way" and no empathy for the fact that my family has been waiting now for over an hour vs. the spected delivery time. Completely unacceptable. Not sure if I will ever use them again. Great concept, severely flawed execution.

Would give zero stars if possible. Tried Postmates for the first time because the restaurant I wanted to try used them. Received confirmation of my order. About 10 minutes AFTER my food was scheduled to be delivered(and too late at night to order elsewhere) I received the message that delivery was cancelled because they, well, had no delivery people. To add insult to injury, the email I received said "don't worry" because they will credit the charge against my NEXT ORDER! Customer [non]service says they'll "try" to respond within 3 business days. Planning to report this as credit card fraud if no better response is received.

Down loaded postmates because of 50% off first five orders. I then placed my order promo code rejected. Postmates then tells you this is only for delivery service. With their fees my order came to be 3 dollars less than original amount. The promo from postmates is a scam that takes money from local stores in the area. Becuase you started out shady Will not use this app ever.

I placed an order that totaled 18.00. When I went to pay the tip the total was 40.00 before tip. I still tipped not the drivers fault. I contacted postmates and received generic responses except one that explained if the restaurant is not partnered with postmates then the total may be different but double? Bad business. Especially during these times. I kept trying to get a receipt for the breakdown. Never got one and now my emails are being ignored. Stay away from postmates, no integrity or support if it does not benefit themselves. I only wanted to see what charges were higher. I was never emailed a final receipt and it is not shown on my app. Just the original amount I thought I was going to be charged, but bank account shows double.

I was ordering pizza for a small Halloween work party and was referred to Postmates by local restaurant staff. Long story short, a temporary hold hit my account, but I never got the food. The charge, which was more than the total, was eventually credited back to my account but that's not my major problem with Postmates. The website is not user friendly, and it is merely IMPOSSIBLE to talk to a live person. The site does not list a number to contact, it only shuffles you from link to link to link to link. Even writing a review on this company was a hassle and I think it's done purposely. Someone from their support staff eventually emailed me back, but when you're scrambling to pull together a lunch and not sure if your order was received, eventually getting back isn't good enough. I would not take the chance on their services again, especially when you're in a crunch and have no room for errors and hiccups. I called another restaurant with onsite deliverers and there were no problems.

I believe it takes two in every situation. The delivery service as in Postmates and the vendor in this case Blaze Pizza both are responsible for getting food to you hot and an orderly manner that did not happen. Blaze Pizza would not refund my money, and said I had to go to Postmates because they were the delivery service even though I didn't go through Postmates I was on hold with Postmates for over an hour and my last 2 minutes, a recording came on and said my wait time is now another hour that kept happening I have yet to speak to them about a refund! Never go through Postmates! Never go through a restaurant that won't credit your account or offer to help in any way! Horrible

I used to order frequently from them. I ignored the fact that I had to order priority to get the delivery to my office. I ignored the fact that many of their drivers could not communicate in English. I contacted them 5 times today after my order for a salad with extra cheese and chicken was delivered with no chicken and no cheese. I just got a box of lettuce. This time there was no response. I am disputing the charge and never ordering again. I probably spend $150 to $200 per week on them.

Before they returned my upfront deposit as soon as my order arrived but this time my phone froze up "before" the order was accepted so I had no choice but to cancel not knowing it actually was already accepted. They gave me my money back for the actual food on the spot but tried to keep my deposit. Ignored my emails demanding to know what was going on. Not feeling too great about them. Second time around: charged me a 52 dollar deposit on an 18 dollar bottle of wine and then when they finalized the transaction by actually charging the 18, they gave back the 52 for like two seconds then took it again. Thieves. Disputed with my bank.

This was my first time ordering via Postmates. The delivery guy called and texted me that he couldn't find my house. I told him exactly where to go and also sent him the address again via text. He was supposedly 5 blocks away. After waiting outside for 15 minutes, I went back inside. Tried to find contact information for Customer Service. Practically impossible. Now it's been over 1.5 hours and I need to go in search of food. If they charge my credit card, I will be calling the bank.

Order was half hour late and was cold $#*! hell. Missing the toast as well. Charged me 17$ delivery fee on top of my order. I wouldn't recommend using postmates for a damn thing. Wish I could rate them a zero

So I was shocked to see the total of my meal go from 20$ to $30 in the name of ‘taxes and fees'. I had never paid it any attention on Postmates before and when I clicked the explanation it showed a 21% service fee! There is also a delivery fee? Insane honestly

I received an order 2 days ago where I had to interact with the driver due to alcohol being part of the delivery. During that time, she informed me that her other job had been temporarily shut down because her boss tested positive for Covid, and she was not wearing a mask. I have called Postmates three days in a row and have not received any sort of response from them, despite a call-back or email being promised every time. This company clearly does not care about customer safety.