Postmates

First and last time I'll ever *attempt* to use them. Placed advance order for a corporate outing. Delivery window was 30min. At 20min mark, I pulled up the driver's tracker and watch them continue to just loop in circles for 15min never making it to our location (which was only 3mi or 12min from the restaurant). Realized I didn't see a way to contact the driver on the app so I reached out for help on Twitter. An hour later still no food, Twitter team was nonresponsive and just telling me "they're on their way", refusing to give me the driver's number. I call Postmates and at least that Team member acknowledged "that doesn't seem right" (shocking!). While they were looking into it, the driver is now showing an hour or 42mi away (clearing heading home with my food) and the system cancels my order (a full 2 hours after the delivery window). The team member offers a feeble apology and a $50 credit... which is never applied to my account. I try to complete a contact us form about that order on their website, get a 404 error message when I submit. THEY LITERALLY DO NOT WANT YOU TO EVER BE ABLE TO CONTACT THEM.

* I am just getting my food after ordering 2 hours ago. I kept seeing that the delivery was close like 8 minutes away and then 15 minutes. After the delivery time jumped from being 8minutes to 17 to 19 minutes two or three times and after waiting an hour and 15 minutes I called the delivery person she said she had to wait 30 minutes for my food so she started doing other deliveries and I had to wait. She got loud and started yelling and said should she cancel the order and I called back to tell her no I want the order (I would have canceled but you all changed my bank account $40 and take about 5 days to process refunds) but that it was unacceptable for it to take this long and for her to start other deliveries before completing the mine. She lied and said I cursed at her but I don't curse and did not raise my voice. When she arrived instead of bringing the delivery to my apartment as every other Postmates has done she called to at me again and to tell me to come downstairs when I asked aren't you bringing the delivery up she said know so at 11:05pmI had to go downstairs and when I went down she was at 267 Edgecombe Avenue not 281 Edgecombe Avenue which was my address. So she then yells at me in front of my neighbors (who can testify to this) and insults my appearance. She never apologized for being late, she didn't come to the correct building and complained about how much she was going to get paid. She also said "I should talk $#*! to people who have my food" so though I was charged over $40 for the food I ordered with a $14.50 delivery fee I am throwing the food away. I am requesting a full refund or I am deleting Postmates and ordering with another service. I have never received delivery service like this in all the years I have used multiple delivery services and I frequently order from Postmates.

This was horrible service and she was very rude and even threatening.

ACTUALLY POSTMATES gets no STAR. Save yourself time and trouble. Read the reviews first, what I failed to do because with others services I have had no trouble. They don't deserve half a star. BTW BE VERY LEARY of companies who have the only way you can contact them is through email.
Today was my first time ordering and I was ordering for a business lunch. This will be my last time ordering from postmates. I decided to use them because I received ads with a promo code for first time free delivery.So I figured it would save me time and travel going to get it. I placed the order at 12:19pm the order was to arrive to my office between 1:00 -1:30pm at 2:09pm. I went to check the order and postmates tracker said my food was being picked up. So I had to go pick up lunch from across the street anyway. At 3:15 I looked again, it still said your food is being picked up. REALLY! FROM WHERE! At this point never mind. I went to search how to cancel the order. After 45 minutes THEY should have cancelled the order and contacted me.My money was already taken from my account. I emailed them. Their site reads to cancel the order after it has been prepared (being picked up) you will not be refunded. You will be charged the entire amount of the meal. I have no food and it's been 3hrs waiting for the delivery. Even if it does come I don't want I am not feeding that to anybody. It's old and cold. I go home in 1hr. Still NO phone call, no email. I emailed them to have my payment refunded, IDC what the site says, they never showed up but never contacted me about where the food went, what happened or why. They will cancel this order and put my little money back. I had to call my bank and have the transaction CANCELLED and blocked.

That's some Bad business Postmates. You lose integrity this fast you may as well call it a wrap. I will NOT be doing business with them EVER!

Never received food and no refund provided POSTMATES CLAIM TECHNICAL ISSUES EVERY TIME WHEN REACHING OUT!
SCAM SCAM SCAM SCAM

1) They put a hold on your account. In all fairness so does Instacart, but Instacart's clears out immediately. Theirs lasts for days.

2) Their solution to this is Uber cash which likely makes them MORE money so it's possibly a ploy to get you to get Uber cash.

3) They will apply a coupon to your order so it is a lesser amount and then pull it. In my case they had take $41 out, had it on hold, then charged me $53. They said the coupon was not applicable to the order but then they shouldn't have applied it at the point of sale.

4) Finding help for this in the application is super difficult as you have to first FIND the specific area for the complaint. They have a lot of choices but when you have anything that doesn't fall into those choices, too bad.

5) They ask for an insane amount of information when they email you about the request. It makes it seem like a) they don't know what they are doing and don't have any records to refer to, b) they are humiliating you for having a complaint, and c) they are trying to get some NPI data from you so they can steal more money from you.

6) They then blame the bank for the low turnaround on the hold, which is hard to believe as many delivery companies DO NOT use a hold, and the ones that do don't hold onto the money for days. In this way, it feels like gaslighting the consumer.

7) Any company that treats CUSTOMERs this badly MUST be terrible to EMPLOYEES. Not only are they holding my money for DAYS -- and overcharging me for an order, and making help hard to get, and gaslighting me when I complain, but I really have to doubt that they are really ethical in regards to their employees. I hope they go out of business and their workers all get better paying jobs at nicer companies.

FINALLY THERE ARE MANY OPTIONS for delivery. I don't need Postmates. So I'm thinking, hmm, the executive leadership must be short sighted for having such a terrible customer service model. Or else they are money launderers or something, TRYING to lose money on purpose. For whatever reason, this is not a good company. I hope you also have many options in your area because this one isn't even worth a try.

YOU GUYS $#*!ING SUCK AT YOUR JOB I WANT MY $#*!ING REFUND WORST $#*!ING SERVICE EVER DONT EVER ORDER FROM THESE GUYS WORST EVER

Ripped us off! Never attempted delivery then charged $15 restocking Fee. Non refundable!

We received someone's order not ours and it was a cheaper one. No contact with the driver. AVOID!