Rosie G.

1) They put a hold on your account. In all fairness so does Instacart, but Instacart's clears out immediately. Theirs lasts for days.

2) Their solution to this is Uber cash which likely makes them MORE money so it's possibly a ploy to get you to get Uber cash.

3) They will apply a coupon to your order so it is a lesser amount and then pull it. In my case they had take $41 out, had it on hold, then charged me $53. They said the coupon was not applicable to the order but then they shouldn't have applied it at the point of sale.

4) Finding help for this in the application is super difficult as you have to first FIND the specific area for the complaint. They have a lot of choices but when you have anything that doesn't fall into those choices, too bad.

5) They ask for an insane amount of information when they email you about the request. It makes it seem like a) they don't know what they are doing and don't have any records to refer to, b) they are humiliating you for having a complaint, and c) they are trying to get some NPI data from you so they can steal more money from you.

6) They then blame the bank for the low turnaround on the hold, which is hard to believe as many delivery companies DO NOT use a hold, and the ones that do don't hold onto the money for days. In this way, it feels like gaslighting the consumer.

7) Any company that treats CUSTOMERs this badly MUST be terrible to EMPLOYEES. Not only are they holding my money for DAYS -- and overcharging me for an order, and making help hard to get, and gaslighting me when I complain, but I really have to doubt that they are really ethical in regards to their employees. I hope they go out of business and their workers all get better paying jobs at nicer companies.

FINALLY THERE ARE MANY OPTIONS for delivery. I don't need Postmates. So I'm thinking, hmm, the executive leadership must be short sighted for having such a terrible customer service model. Or else they are money launderers or something, TRYING to lose money on purpose. For whatever reason, this is not a good company. I hope you also have many options in your area because this one isn't even worth a try.

I appreciate it how easy NYTimes made it for me to cancel my newspaper digital subscription. That will make it easier to come back if and when I want to.

I have been a long time Torrid customer, buying both online and from the stores. I have found that I like the styles and never had a lot of problems with any part of the customer service - until I bought sports bras online. I bought several items to have some new work out clothes including shirts, work out pants, and work out bras. I had assumed my regular size would fit for a sports bra. When I got my order early June, I had a little trying on party and everything fit except for the 3 sports bras - I tried on two, very quickly, leaving the tags on - the third was the same style as one of them, so I didn't feel like I needed to try it on. Disappointed, I repackaged them in the same packages, all with tags on and filled out my return slip. I figured I would get the money back and go to the store and try on some options to see what works best for me in sports bras.

I mailed it within the next few days, and took a copy of my receipt and my slip. Time passed and it was now the end of July. I had followed all the required steps, and I had been very careful to repackage the items after trying them on, and it was past the 6 weeks so I was wondering where my return was.

I called customer service July 27 and they said my return was NOT at the warehouse yet and would arrive there at July 31, and they would start my return. On August 1 I was surprised to see a Torrid package in my mail. It was my return - all three original bras in the original packaging with the original tags I had mailed, my original order slip, and NO explanation of why they were mailed back. My return slip was omitted from the package.

I called them up to find out what happened. The first customer service person kept me on hold 3 times to talk to his supervisor, only to tell me that it WAS IMPOSSIBLE to over ride the ware house sending them back. They claimed the items showed signs of wear which is literally impossible as I didn't wear them.

I asked to speak to his supervisor. Her name was Mary. She said that there was NO WAY to override the warehouse's decision and read me the slip that explained the return of the item - she read it to me at least 2x and told me that I could email the email people BUT THEY WOULD NOT GIVE ME A RETURN. I was perturbed at this but she insisted on reading me the reason for the return again, which didn't make any sense to me.

She told me I could send an email with a picture of the items very clear picture she emphasized, showing no damage.

But, she also told me that she knew the email people were going to kick back my email, that she had seen that happen just recently and in her estimation, my request would be refused. When I complained about that, in the next breath, she told me to go ahead and just do it. She said it would probably work.

But before she would give me the email address, she had to take "3 minutes of my time" to preach to me about the warehouse being supreme before she would give me the email. I even had to interrupt her when her three minutes were up. I believe she was having a good time implying my items were unsellable. Maybe enjoying the sound of her own voice, although I was not having as much fun as she was.

Things wrong with Torrid's handing of customer service in this instance:
1) items that cannot be returned from online purchases should be clearly marked so online buyers can beware
2) If customer service tells a customer a return is started Torrid should honor it.
3) If you do feel in the warehouse that an item has wear or cannot be accepted for return for some reason, you should include correspondence as to why so the consumer knows, along with any ways to question that decision.
4) Warehouse people should not be supreme decision makers. Customer service people on the front lines should be empowered to do that.
5) Customer service people should know how to help the customer, instead of hindering returns and good will. If you are that poor of a company that you cannot afford a few returns, and you are training your customer service people to rebuff them, then you are probably very close to bankruptcy. This tells me you will soon be going out of business especially since brick-and-mortar companies depend more on online sales than ever before.

It's a lot of effort me the consumer to a) purchase items online, b) go through the process of repackaging, documenting and returning them in good faith, c) call customer service twice and on the second time get insulting treatment, and now d) I must go through this whole email process of taking very clear photos of my items to show they have no wear. I should not have to prove good faith you should, Torrid.

I haven't decided yet if I am going to go through that trouble or not. If I do I will document results here as well. Either way I'm am through with Torrid. And I will share this information with all my friends and online so others can avoid having to go through this type of ordeal. There are plenty of ways to buy clothes these days. We don't need Torrid; Torrid needs us.

I got Real Appeal free via my insurance company so that is a big pro. I'm always looking for counseling and coaching for food and weight loss. It is a huge problem for me. Note: to date the most help has been from EMDR counseling but that is costly and not well supported by my insurance, so I keep using what I can afford. Real Appeal for me was quite affordable, being free via my insurance, so I signed up for it while I saved up for EMDR. Unfortunately I had to have dental surgery this year so that took all my HSA savings and I'm still unable to go to EMDR.

Real Appeal did help for like 3 months. It was cool that since it was supported by my work health insurance, I could take my lunch hour to attend. It's pretty basic information, but I like having regular attention - it helps me do better on my program. Unfortunately I live in Arizona and the time change affected my ability to go to my weekly session. It changed time to an hour earlier due to daylight savings time, a fact that I had not anticipated when I scheduled. At the time they did offer help to reschedule it to a different time but I thought, well it will work because I only have a conflict once a month at that time. But other meetings started interfering at the regular time as well, so I was going to make-up sessions often.

The good thing about the make up sessions were seeing how all the other counsellors behave. The class sizes are insanely high and there is no real personal counseling. I think only one of the counsellors I observed having a lot of empathy. Mostly it is too large of classes for anyone to get to know you. That said, on my side, I never reached out for private counseling - which is available, but that is mostly because none of the counsellors stood out to me as someone I would want to work with. This is partly because the class sizes are so high like I said.

I had been hoping to bound with cohorts on the journey and also get in some support that way but the relationship is basically one counsellor to 50 people or more in a class. Granted I'm halfway through the year now and the classes are getting smaller.

The basic information is sound, based on studies, and useful, especially for people who don't know a lot about dieting, losing weight, or exercise. I didn't find anything very objectionable in the information itself, and yes, I did find the packet of the scale, the kitchen scale and the blender quite nice, although I do have a blender already and identical scale (I put the one sent upstairs) but the battery in the scale ran out very early. I liked the shape of the blender cup but it wasn't any better overall than my magic bullet.

I may be the only person in the classes that hates the videos with a passion. In all fairness I do prefer to get information via reading and I know that is unusual, but still I was willing to look at the videos in the hopes of learning. I feel bad to say i hate the actors and the way the videos are run. I think most people like them, but I hated them so badly and found them so irritating that sometimes I would turn off the sound. I would've preferred a lecture, and then support from the counsellor and the individuals in the class to making goals. With the irritating videos included, the class time got full and there was even less time for personal attention and help with goals.

They also wanted me to put my food calories in on their website as well as myfitnesspal, after some weeks of doing double duty there I realized they weren't actually paying attention to my numbers, so I stopped.

I'm debating whether to continue the program. I was actually doing better last year on my own. The focus on the calorie sweet spot in the Real Appeal program derailed my own plan which was focusing on upping my fruits, vegetables, and other highly healthy foods and doing sugar abstinence. When I was doing that I lost 20 pounds. At the beginning of Real Appeal I lost 5 more, then I lost focus, went on a sugar binge and gained the weight back. With the lack of personal attention, I am wondering if I might do as well to just go out on my own again, with a focus on eating healthy. I have regained my sugar abstinence and I usually lose weight right away with that.

I feel like my time and effort would be better spent trying to save money for EMDR which can bring a real breakthrough in the mental patterns around my eating. EMDR is evidence based. Real Appeal claims to be somewhat based on studies as well, but I don't know if this particular packaging of principles has been subjected to any real rigorous study for results. Using the ideas of it, without having to watch the horrid videos and waste an half hour not getting any help or support might serve me better, and then I could combine my own program, get support on other websites and from friends/family, like I did prior.

In general, insurance company or health programs that offer counseling or couching do tend to employ some very well meaning and nice people who may be helpful, but without a lot of training. You get what you pay for with free counseling I'm afraid. I wouldn't necessarily discourage people from trying Real Appeal especially if they get it for free. It would also be useful for anyone with limited dieting knowledge, people who like learning from videos, and also just to stick in and attend for a while and get the info and free stuff to get a good start on changing your relationship with food.

Now I do want to sit here and dis those videos one more time. What was really wrong with them? I think for me, they were not real. They seemed very fakey to me. Maybe the folks making them were for real but something in the writing and production kept the actors from being real, or maybe it was just the wrong actors for this type of production, or maybe a bit of both. I could be wrong about this and if the majority of people like the videos keep them.

I hope the founders of Real Appeal seriously gather data on what works and doesn't work for the majority of people in the program. How many are making it and what did they like. How many are dropping out and why? And continue to improve it. Please. And if not the founders of Real Appeal, someone out there. This may actually tie in to the need for real health care reform, because as long as the founders run off with money they may not actually care if we get long term health benefits from the program. And that is the Real Tragedy of Real Appeal.

I found the ring of my dreams here. It was sized wrong when i got it so they resized for free. They actually remade the ring and it is perfect! Their customer service was caring, and I love the ring. If anything it could be improved it's probably tracking and receiving returns. I will buy from here again!

I've had to call customer service several times on this company. At first I was just okay with them and rated them 3 out of 5, and continued using them as there is to me, a lack of good pet supply ordering sites. Now I will have to go to other options. I had talked to customer service 2 other times about making sure my autoship comes out on the 15th or after when my check is, but they put it through on the 14th. Luckily my check hit that day and I didn't get overdraft charges, but I can't keep doing this. It is too big a risk. Add that to the basics - broken candles, unshipped orders and other minor complaints and be aware this service goes from so-so to mediocre. They cannot guarantee their autoship dates and that can be a big problem for your budget. They could get a lot better and I feel if they want to keep a big share of the pet owner market, they should work on reliability, customer service, and their IT department.

I ordered clothes from Pyramid. They sent the jacket too small, and I wrote to them and they sent they would send the correct size regardless of whether or not I sent back the first jacket, so I put it on the shelf to package eventually. It never arrived. Finally I sent the first jacket back, but got no email reassurance of my return, not even a rejection letter. I like their clothes but unsubscribed from their mailing list because I will never purchase from them again.