Postmates

The quality of Postmates' customer service has officially gone down hill, making it insane for me to use over cheaper and more diverse options at this point.

I don't usually use delivery services but thought I would try. I ordered for delivery and food tracker showed food was ready. After 20 mins I called the restaurant and was told that it was ordered for pick up by me. I paid almost $10 extra thru them so I could pick it up? I tried to call Postmates but the phone number didn't work. After tracking down a working number, I was transferred 9 separate times and no one could find my order because even though I had to enter all my info, Post mates did not put my phone number or last name on the order.Good news is,Customer service was very nice as they continued to pass me around. After an hour and a half on the phone, I was told the matter would have to be escalated by email and someone would get back to me. I won't hold my breath!

I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My card were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.

Stay away! First, they fail to deliver and there is no "oops, I'm sorry". Next they refund you your food charges, but somehow your tip is not part of it. I left $15 tip on my order and that was problem since they had no way of getting it back from the guy who failed to deliver.

I ordered online from a menu i thought was from a restaurant and was overcharged over $50 from what the restaurant charges even though I picked up the order myself! I will never use this company or Uber Eats ever again. If the restaurant doesn't have a menu on their website call them directly! Don't pay for absolutely no service!

Postmates is horrible. I placed an order today like I do a couple times a week. Today, I didn't receive my order and Uber eats refused to refund my money. Uber eats asked me had I gone around to neighbors looking for my food. I placed the order at night and I don't know my neighbors because I've been in my house less than a year. It was a stupid idea to suggest. I will never use Postmates/ Uber eats again. The customer service rep said that Uber eats doesn't reimburse patrons who don't receive their orders..

I didn't know Postmates was bought by Ubereats. Realized after my order was all screwed up. Ubereats wouldn't refund me $62 last week. I decided to try Postmates this time. This time False menu advertisement saying buy one get one free. When I picked up my food that wasn't the case. I've been trying to get a hold of a representative for 30 mins and the phone line is always busy. Never Again!

Postmates is a shady, rip-off outfit that thrives on and exploits ambiguity. They are deliberately hard to reach. You may believe you are ordering "delivery" but will be bait and switched into "pick-up". If you try to cancel, be prepared for an arduous, lengthy, bank-involved, fraud dept involved odyssey designed to take your money and wear you down until you give up - like an insurance company.

There is a reason this site has a one star rating in aggregate. Consider yourself warned.

I've had ***two orders in a row*** where the delivery driver dropped/cracked my drink, which was Kung Fu Tea, at my doorstep. Crediting my account means nothing if drivers are not personally held accountable. I understand that mistakes happen and we are human, but we as humans learn nothing if not held accountable for our mistakes. The first delivery driver tried to hide the fact that it happened, thank goodness for cameras. Postmates doesn't care about you, your business, nor their customers. Take your business elsewhere, wish I could rate ZERO stars. Shameful.

They say you can see all charges before placing order but they block the charges with a Grey bar, then show you a total. Once you click place order and pay the price jumps up again. That seems criminal, tried to cancel my order immediately no luck. Will never use this service again would rather be hungry than robbed.

Taxes add so much money to the order. The past 3 times I've ordered off of post mates, something has gone wrong. Parts of my order have been missing, they've gotten my order wrong, or it just never got delivered after it said it was on the way. Literally the worst service ever and I recommend staying far away from this app.

Customer service chat is horrible, it's automated and a waste of time, you'll get 3 with the same response which is, "please give us 1 to 3 minutes to look into your account"... Drivers that are near the area to pick up and deliver 1 item sit there and don't move, then the driver changes and your time gets pushed back. At the end who knows when or if you will get want you ordered to be delivered.

The play the blame game when refunds are required. If a customer order is not correct due to postmates and the restaurant errors (Who Dat Wings in New Orleans), both companies still try to blame the customer & refuse to provide some type of refund where no food was purchased or given to the customer. Along with that the server cross contaminated the food, unsanitary practices. Now I have to get a lawyer involved to obtain a refund least then $50.00. I will never use this service again or purchase any food from Who Dat Wings and More #2 in New Orleans.