Barbara T.

I don't usually use delivery services but thought I would try. I ordered for delivery and food tracker showed food was ready. After 20 mins I called the restaurant and was told that it was ordered for pick up by me. I paid almost $10 extra thru them so I could pick it up? I tried to call Postmates but the phone number didn't work. After tracking down a working number, I was transferred 9 separate times and no one could find my order because even though I had to enter all my info, Post mates did not put my phone number or last name on the order.Good news is,Customer service was very nice as they continued to pass me around. After an hour and a half on the phone, I was told the matter would have to be escalated by email and someone would get back to me. I won't hold my breath!