Postmates

I have been a postmates customer on and off for 2 years - my most recent experience has put me off them completely.

- I was charged $44 for my order that I reviewed and approved for $27. While $44 isn't a big deal in the bigger range things that's 63% more than I agreed to! They also added a service fee post me approving the order (their support center says this is transparent fee and never added on). I tried contacting support 7-8 times - all unhelpful - the cherry on the top was the support person who said "I hope we get the opportunity to redeem ourselves with this failed order by completing more orders for you in the future."

Postmates website says item prices may change - depending on their relation with a merchant. However, their online documentation clearly states service fee will be shown at review before being applied. Also an order cost increasing from $27 (inc taxes and fee) to $44 - thats ridiculous. Not going to use them again.

This whole company is set up to get as much money from customers, without their consent (changing prices of orders AFTER they've been delivered). Plus they make it almost impossible to actually get in touch with customer service. They send you through loops and loops of links to FAQ "articles" when you think you're clicking on an option to submit a claim. Totally backwards, and obviously on purpose. I will never use this service again.

This is the worst delivery company ever! Absolutely no customer service. The drivers that deliver the food are HORRIBLE. I have contacted them several times about missing orders, as well as orders that were completely damaged upon delivery. I am still waiting for a response from the "customer service" department for a refund. I deleted the app and will never use them again. Way too many other delivery companies out there that are reputable. In conclusion, stay far away from Postmates and Uber Eats. I also suggest contacting the better Business bureau if you had issues with Postmates.

Made an order and the total came out around $22.00 and was informed they hold a temporary charge that's more than the actual total. Which was supposed to changed on my account after 24-72 hours. I was okay with that until I checked my account 4 days later and saw that they actually charged me $45.00 for the two little things I ordered from the app... ridiculous. Tried to get my money back but they said they can no longer help me out with this situation. Which is funny. I will definitely never ever ever use Postmates again and I'll be sure to tell everyone not too either.

I have been texting them on their site because you can't talk to a live person on the phone! They charged me for July and won't do anything about it! They didn't even look to see that I sent a screenshot of my bank account! I've been with Door Dash for several years and never had this kind of problem! Lousy customer service!

8 emails later over the span of 3 days and I'm told from a "customer service leader" that he has to disconnect from me (after 13 minutes of waiting on the phone to connect me to a manager) because the lines are too busy, and I can contact them via email.

Already switching to Uber eats, and telling my company to expense Uber eats and not use postmates even if it costs more because of the customer service.

Do yourself a favor, don't call the number *******726 because all they will do is tell you to get ignored via email. Just go ahead and switch your food delivery service.

Brought cold food, missing and incorrect items from my order, raised the delivery fee after ut had already been delivered and refused to correct the missing/wrong items or issue a refund. Will be sticking with Doordash!

I have only ordered from Postmates a few times. Tonight will more than likely be my last. Delivery person was very rude. He did not want to walk the food to my front door and argued me down about it. I told him he could drive off, no biggie. He gets out of the car and says something rude when he gets to my door and shoves my food in my hand. I emailed Postmates because for some reason companies feel like it's not important to have a phone number anymore and of course nothing was done to resolve the issue, at least nothing that would fix the problem.

I am very disappointed because this is the second service I used with this type of service. Companies now seem to only care about money and not the actual service being provided. Or at least that's the way it comes across when you send basic generated messages and/or when you have no one in place that truly cares about customer service.

First and last time using their services. Figured we'd try them out for a pizza delivery over using SB Menus or just picking it up ourselves. Basically, their listed prices are a total scam. What should've been a $35 delivery magically turned into a $70 order the next day after a ton of fees that were not listed anywhere?! So, if you love getting ripped off and enjoy surprise fees, this is the delivery service for you. If not, use something else.

Unfortunately, my experience with Postmates has been a major disappointment. The website is confusing, making it hard to place an order, and the delivery service is highly unreliable. My orders have been late more than once, which meant I was left waiting for dinner on a busy evening. Worse still, when the food finally did arrive, it was cold and unappetizing. Needless to say, I won't be using their service again.

So, they don't even have real customer service people (or if Aidan R. And Serenity M. Are real people, they sound like robots!). I had an issue with an order that I admitted was my fault, but I was told to contact them and I would get a refund. Didn't happen. I understand that it was partially customer error. But there's no phone number to try and explain. And even though they say you can reply to the email with further questions, they just send the same stupid automated message.

Y'all suck at customer service - you made it "in-app" to be helpful - to who? You? If I even see your name again, I'm leaving a bad review.

First of all, they have corrupt employees and delivery people. Second, my account was hacked, many orders placed (hundreds of dollars mind you) on my account to another address in another state. Postmates security is so bad they don't even ask you to verify when you deliver to a new address. I had to take it up with my credit card company because Postmates still hasn't gotten back to me. I've completely removed all my info from the app, addresses, credit card, everything. Never use them!

I have used Postmates on several occasions along with my co-workers. We have never had any issues until now. Order my food, wait an hour. Driver gets to my building, says she is here. I text her my Suite number as I always do. No answer, she leaves. No communication, no nothing because her lazy $#*! didn't want to get out of the vehicle. Postmates has no phone number, no email to contact them just a help feature to which I get an email that says sorry YOU missed your order but that the driver waiting five minutes and the food is already paid for sorry. Oh NO! So, three emails later still no response. And they have kept my money, no food! I bet the deliver driver ate it and said she delivered it. For the amount we pay in delivery charges service should be better. Posting a blast on FB as well!

I will never use postmates again and will spread the word! 3 times I've paid for delivery and 3 times food was never delivered, yet i still got charged. Driver pick it up take the food like they are delivering... Ive provided my cell number for them to call or text if they have issues... Nothing! So its costing me for my food, a F-ing tip and a postmates charge! They obviously dont check out who they hire. THIEVES Both the drivers and Postmates. I called to see what they can do... not a damn thing... they dont care! Just found out why... they've been bought out. Dont use them, especially if you are in the Costa Mesa CA area.

Horrid service and delivery. Ordered for Chinese delivery in Falls Church area. Large order for company function. App indicated the delivery would be in 40 minutes. After an hour we contacted restaurant. They denied any knowledge of Postmates. Told us our order was ready but was waiting for pickup. We tried to contact Postmates with zero success. Order finally arrived after 1.5 hours. Unacceptable. Will never use Postmates again.

Ordered two items at $15.99 each. One for $5.79. After $12.99 taxes and fees(outrageous) and $5.99 delivery fee comes out to just under $60.00. They always authorize a hold of more than total but this time it was changed after I ordered and saying since the place I ordered from was "not a partner" the total was now 80.09? Emailed and they basically are calling me a liar saying that the total is correct? This company has obviously turned into a scam seeing the last few comments. Disappointed to say the least.