Postmates

I wish I could give a zero. I need to file a formal complaint against one of your fleeters and also speak to a manager. I placed an order and she wouldn't go pick it up. When I attempted to contact her she ignored my phone calls and text messages. We waited 4 hours. The order just got canceled. I even attempted to place another order(while your fleeter claimed to be at the restaurant). She was not. I could see her location for the last 4 hours. She was miles away. My husband had to go out in a pandemic to pick up food. That's unacceptable. I had to wait over 3 hours to hear back from anyone on your support team. That's unacceptable. I asked for compensation for the inconvenience. They gave me a $5 credit. That's unacceptable. I have a 3 year old. And my husband had to expose himself during a pandemic due to the unprofessionalism and negligence of your fleeter. I cannot and will not take this lightly. Please have a manager call me ASAP *******515

I thought I would use my little money for a pizza on Saturday for my grandchild visiting knowing I would get paid on Tuesday. About an hour later the delivery person called me and said he gave my order to another person that ordered from the same restaurant so my $16 order was cancelled and I had a $40 hold on my account that was not released until I called the credit card company Tuesday which meant I was not able to order anything else because of the hold. All I received was a message from Postmates stating my delivery was "damaged" and I wouldn't be charged?

Make sure if there is a problem with your food when ordering through Postmates/Uber that you take a picture. I've had problems with Postmates before, for some reason they would always take the food to the wrong house and I would have to watch the map like a hawk to make sure they delivered it to the right address. Yesterday we thought we would try it again and ordered food.
We were missing a side and the catfish was raw. I sent a help request detailing this and there was nowhere to attach a picture so I didn't bother, the food went in the trash.The support team contacts me 20 hours later to ask if I can send them a picture. I explain that I cannot. Apparently, it is their policy to not adjust orders without a picture that matches the issue. So, I basically spent $10.55 for french fries and tartar sauce. I could probably live with that, I should have taken a pixture. The communication, however, with this company is like speaking with a robot. They give you generic responses and after several back and forth emails, because another policy of theirs is to keep everything in email, I am back at square one with them asking me to send a picture of my order so they can further assist me. I recommended they change the app to require a picture when submitting help requests or to make that policy more clear, but I think I just wasted my time. If you read this far than my advice is don't bother with this company.

This is the 4th time Postmates driver took order to the wrong address. Maybe you should make sure the drivers can read and write English before putting them on the road!

I decided to order from Postmates for the first time on a Friday night because I had along week and did not feel like cooking. I put the order in and I waited. I knew it will take long but after the 50 mins had passed I tracked my delivery driver who kept taking small streets(he was on a bike) them almost 2 hours later! It said it was 2 mins away I go right outside with the tip money and I wait and wait till I get a notification that they had deliver the food.the guy in the bike was never on my block and there was no number to reach him. I contact Postmates right away in the app and get nothing. I go to sleep upset and hungry. I try them for the next 4 days but it's a 59 min wait every time and they kept ending the call. They then without notice give me credit. I try to use it and it says my account is suspended. I call and they said they will contact me via email my credit is now expiring today and I still ha w not received anything. This is the worst experience with seeking a solution I have ever had. I will definitely never use Postmates again and telling people to watch out. Take your chances every time you order because if you run into a problem they will definitely not care.

I order from them alot so I do get some order issues well I had another issue with my order missing food cold orders and they said Ithey could not issue refund because i already had order issues in the past that is unfair and not within customer service i just what to recieve what I paid for I didn't pay for rudeness and food that is sometimes not edible and missing items which is alot and did not even report it. Plus unlimited it is not for if you don't order a certain amount you pay for Delivery. All in all so disappointed.

Someone else's order was delivered to me instead of mine (photos show I received Bonchon yet I ordered Hawkers), yet they refuse to refund even though I have proof via my photos as well as the photo that their own (Uber) driver provided when leaving the food, showing the name of the restaurant and I have the receipt photo showing the other customer's name. They say because I had "significant" refunds. Those "significant" refunds were for my previous TWO orders which had to be refunded because of their or the restaurant's mess up, in all my history between Uber and Postmates. Those orders deserved a refund, and this one most certainly does since I never received my food that I ordered and have UNDENIABLE proof I received the wrong order. It isn't even a refund to my bank account I'm asking for. I'm asking for the credit I had on my account back that I used since the last time they messed up. I will be reviewing this (under Postmates and Uber Eats) on every site, contacting their legal team, and my own lawyer, since as I told them - I don't care if it was a small amount - I believe in consumer protections and they are committing fraud by using some hack refund/community policy and not rightfully refunding customers who show proof they are owed a refund.

I will NEVR use Postmates again. They didn't bother to ask where I wanted my order sent. They just randomly tossed in some arbitrary address that I've never heard of and by the time I realized I hadn't filled out an address, the order was already placed. When I went back in to try to change the address, it told me I was out of range and would have to cancel. Ok, so I canceled, thinking I would just start again. They charged me $22 to cancel on a $30 order. This is all within, like, a single minute of having ordered, mind you. I get the problem of the order getting started and needing to be covered, but there is no way, they had time to have already started, let alone finish the order.

Did I get to hit a button to say "Hold up, pause this, while I figure things out?" No. Did I get any kind of confirmation screen to say "Is this the address you want?" No. Did I get the option to pay more for a longer transit or move the order over to another location? Nope, just give me the choice between never getting my food as it gets delivered to some random address I know nothing about, or total cancelation with the most extreme cancelation fee I've ever heard of in my life. Of course I chose cancelation so that at least I wouldn't be wasting quite as much money to never get my order.

Will I ever be giving this company even a shred of my business again? That's a big fat. NO.

So I ordered Chinese food and by mistake entered had my work location instead of my home address chosen. I immediately called customer service to have location changed (since they do not allow you to change location, even if you do so before the driver heads out) and get a message saying they no longer had a phone number customers could reach them by. I emailed them. No live service so I had to wait for the driver to head out (that is when their number is available) I called to let them know I selected the wrong location by mistake. They told it was no problem and that they would head my way. They did not. They then told me they were waiting for customer service to respond and it "made" her drive all the way to wrong location (funny that drivers can reach customer service right away but customers can't) She NEVER responded and took my food. The following day I got a message pretty much saying oh well. We don't allow you to change location (even before driver heads out) and I would still be charged. This is CRAP customer service. If this were a half decent company they would have resolved the issue and had a way for me to correct the mistake since I caught it early. It would be different if they driver were already at the wrong location but I contacted them as soon as Postmates made it possible. No respect for this company after that.

Postmate ordered my food paid for it I even tip the guy $15 a few days later the charge appeared on my credit card again when I called they had me on hold for 3 hours unacceptable I called back but this time I press that I was a merchant the immediately picked up the phone poor customer service beware

I have ordered from Postmates 20+ times. Four of those times, they canceled my order because they couldn't find anyone to deliver it to me. The last time I placed an order they actually changed my order. I ordered 2 pizza's and 1 eggplant parmesan. What was delivered was 1 pizza and 1 eggplant parmesan. When I wrote to them and asked them why, they apologized. I wrote to them again and asked why my order wasn't done correctly to begin with and they never responded.

If I could give them zero stars I would walmart uses this company to deliver groceries and household products and the drivers steal your merchandise never deliver it and mark it as delivered or the deliver the wrong groceries to the wrong people its frustrating and annoying I hope walmart uses a different company soon I don't trust this company they suck

Postmates is a legit food delivery service!
They also have the best customer service!
I highly recommend ordering with Postmates!
Hope this was helpful!

I love the burgers from Shake Shack, but alas, they don't deliver. So I was thrilled when I was able to place an order via Postmates. First, their delivery charge was outrageous over $13! Luckily, I had a promo code for free delivery. My food was delivered and I was so pleased I tipped him 40% of the subtotal. A success all around, right?

However, two days later I tried to order again only to get the message that now I am "Unable to complete checkout. It looks like this merchant is too far away from your address." I contacted customer service, which was rubbish. There was a lot of evasive answers and robotic replies, all ending with "Thank you for using Postmates." All they could say was the "delivery zones" have changed. I asked what zones as there were other restaurants even further away that were supposedly available. I live just a few clicks above 99th Street in NYC and this is a common problem. We are largely discriminated against when it comes to common services like getting food deliveries, as if we are no longer part of Manhattan. All they said was yep, they control the delivery zones and not the merchants so that confirmed their discriminatory practice.

I asked them to delete my account. Do not support this business. Trust me, your money is best spent elsewhere.