Rachel M.

Make sure if there is a problem with your food when ordering through Postmates/Uber that you take a picture. I've had problems with Postmates before, for some reason they would always take the food to the wrong house and I would have to watch the map like a hawk to make sure they delivered it to the right address. Yesterday we thought we would try it again and ordered food.
We were missing a side and the catfish was raw. I sent a help request detailing this and there was nowhere to attach a picture so I didn't bother, the food went in the trash.The support team contacts me 20 hours later to ask if I can send them a picture. I explain that I cannot. Apparently, it is their policy to not adjust orders without a picture that matches the issue. So, I basically spent $10.55 for french fries and tartar sauce. I could probably live with that, I should have taken a pixture. The communication, however, with this company is like speaking with a robot. They give you generic responses and after several back and forth emails, because another policy of theirs is to keep everything in email, I am back at square one with them asking me to send a picture of my order so they can further assist me. I recommended they change the app to require a picture when submitting help requests or to make that policy more clear, but I think I just wasted my time. If you read this far than my advice is don't bother with this company.