PostmatesReviews 875

Ordered two items at $15.99 each. One for $5.79. After $12.99 taxes and fees(outrageous) and $5.99 delivery fee comes out to just under $60.00. They always authorize a hold of more than total but this time it was changed after I ordered and saying since the place I ordered from was "not a partner" the total was now 80.09? Emailed and they basically are calling me a liar saying that the total is correct? This company has obviously turned into a scam seeing the last few comments. Disappointed to say the least.

I had numerous problem with Postmates. One occasion the driver was outside my house and I went downstairs to meet him them the next thing I knew he was driving off with my food still in his hands. I called Postmates and told them and all they did was tell me they can only give me a 10 dollars credit. Mind you my offer was about 45 dollars. Them the customer service rep that I called was so rude and careless. The seccond time I ordered I received my food 30 minutes late and when the food came it was wrong and I had missing items. I called Postmates and all they told me is they can't do anything and the rep was not understanding. Never use them it's a rip off and the drivers take forever and they cannot read.

If I could rate negative stars I would definitely rate POSTMATES negative infinity! I am not angry with the driver because his job is to pick up the order and deliver it. My frustration is with POSTMATES as an organization. I ordered a pizza from MOD PIZZA. However, when the pizza was delivered, it was not my pizza. Not even close. The name on the order was not even my name. Not only that, but the pizza had toppings that I'M ALLERGIC to. So I couldn't even eat the pizza to make the best of a bad situation.

I IMMEDIATELY reported an issue. Probably before the driver even left my driveway. I explained everything and even noted that I am allergic to some of the toppings. It has now been 45 mins since I reported the URGENT issue and I have not received a phone call, text message, an email or anything letting me know my issue is being reviewed.

I would expect a little bit more urgency in a case such as this. A customer has spent money, and cannot even consume the product that was delivered. If that isn't urgent enough, I don't know what is.

I am very upset with this situation and I still am not able to eat because my order was wrong and I don't even have a contact number to reach anyone at POSTMATES to demand rectification.

If anyone is thinking of using POSTMATES for the first time, I would STRONGLY advise AGAINST it. This is ridiculous! Now my money is gone, I don't have my food, and I have yet to hear from POSTMATES.

HIGHLY DISSATISFIED and DISAPPOINTED

Never order from Postmates! I ordered and the restaurant said they had never even received my order so my hubby had to make a COMPLETELY different order for which he paid, then Postmates went ahead and charged me anyway for food I never received! When I tried contacting Postmates they said they couldn't refund my money because it was a pickup order, they COMPLETELY ignored the fact that the restaurant NEVER received my order or the fact that I NEVER received my food! Complete rip-off and the biggest scam currently running!

I stupidly purchased a $99 membership for "free" deliveries and have received the correct order exactly once. I have waited over an hour for burgers while I watched the delivery driver cruise around town for 40 minutes and by the time we got the food it was cold and soggy and disgusting. Their response when I complained was that they could see that the driver was almost to our house. End of response. This company won't refund my membership fee despite advertising that claimed you could "cancel anytime" and their customer service team is ineffectual at the best of times. This entire app is a scam and I would caution anyone to stay away from them. If I lose my $99, then I at least want to help other people NOT get scammed out of their hard-earned money. I have never been more disappointed in a phone application. A COMPLETE scam and waste of money.

Never ever again will I use them for ANYTHING. I ordered a small order, a burrito and chips with the last of my paycheck. They cancelled my order 3 times. The last attempt it accepted, and the charge for the order went through. I waited 30 minutes, and it never arrived. So I check my app, it has once again been cancelled. I call "customer support," and hes like sorry nothing i can do, you'll get your money back in 3 days. In the background it sounds like a party. People laughing extremely loud, and hes not even listening to me. He gave me the most insincere apology. I asked for a manager and he said his manager wouldn't deal with such a small problem. If my problem is so small THEN WHY CAN'T YOU DO YOUR JOB AND FIX IT. He said I can wait 3 days and get my money and TRY AGAIN. I said IF I HAD THE TIME AND MONEY TO WAIT 3 DAYS DO YOU THINK I WOULD BE USING THIS DELIVERY APP? I am so angry and he made me feel so insignificant. I will never support this app and I will bash it at every available opportunity.

This company are crooks. I placed 2 orders one was from Popeye's they charged me $45.90 and the order was only 30.15 which includes delivery fees and taxes and tip. They charged me both of the charges. So I have 76.05 of charges on my account. And on top of that the order was wrong. I had another order while waiting for them to get this one straight. They charged my account the full charge 19.30 everything included fees, taxes and tip. All of a sudden another charged tip shows up for 4.00 on my account. And they do not explain why it was charged twice they keep sending a pre-writen script that explains nothing. Do not use this service you will pay twice the amount of what you ordered.