Porch

Had business with Porch until the beginning of 2024 on our Roofing Company on three states. We were buying "Roofing Leads" from them. Turns out all of those "exclusive leads" were not real, no true homeowners. This alone made us stop the service altogether in June. We spoke to Customer Support, they advised we would stop the lead generation and the annual subscription which was paid for already.

Fast forward to December. We had two charges made, from $130 and $360 on two different accounts. We contacted Customer Support again. First agent I spoke to was completely unaware of the situation, he could not provide any information and told us we would get a call back to sort everything out.

Second agent called some days after that. We were told those charges had been done because the annual memberships were not cancelled and that we could not get a refund for those.

We had everything cancelled by another representative that did not do his job properly apparently and when we asked for a supervisor or a legal department, Walden, the representative, advised they did not have either of those.

Summarized: We asked for a complete cancellation which was not done properly, we got charged for a service that not only did it underperformed, but was not transparent, nor honest. And then we got charged again for it with no possibility of a refund not the chance to talk to a supervisor or a legal department. Which according to customer service, they don't have.

I've been a porch professional for more than 4 years. I stopped using them for lack of quality leads and they enticed me with "verified leads". Those leads were far and few between. I have since stopped using them and have a balance of $350 and they refuse to refund my money. Looking at their current lead opportunities, the nearest lead is 40 miles away. Don't use them. They are withering away, having less and less relevant leads and just don't do what they promise as they pressure you back into re-signing up.

Almost 100% of the time you cannot reach delayed, they send you. And there's too many rules about getting a refund so the satisfaction guarantee is no guarantee at all. I believe there are no leads and they are just scamming contractors. Seven years ago they were decent now it's 100% scam

Good News. Recently I had two handyman jobs done by Goody's. Their team was great. They completely satisfied my expectations. I had a double pane slider replacement installed and faucet replacement plumbing work. Both jobs done promptly, within estimate. And clean. I highly recommend their team. I will be using them again soon.

I checked my business profile on Google was shocked when I found out porch used my company identity to solicate quotes I immediately called them. Multiple calls multiple days no response. Steer clear of these parasites I only hit one star because a lower rating isn't a option

They do not honor the refund policy they'll try to find any excuse literally not to refund. And everytime they call it's only to upsell another subscription tier, also they lie about "free advertising" on their app
I already caught them lying saying I was on their for being a yearly member lol they're full of $#*!

I had a review of another I company I used and gave them a 1 star rating on Porch and Angie's list, well the company and I have since settled our differences. I contacted both sites and asked them to change my rating of the company and delete my previous posts. Home Advisors ( Angie's List) called me within 2 hours of my request and changed my review and deleted my previous post. 5 days later I am still waiting on Porch to do the same. How would you like it if it was your business and you still had a negative review, due to this company?

I am an Architect who has worked with Connolly Construction since 2012 and they have always made the projects better. Rod Connolly and his crew are top professionals and I always recommend them to my clients.

I contacted Andrew Slabaugh (Circle S Investments Inc.) regarding installation of fencing. He was able to schedule the work within a week. He installed over 82 ft of fencing, to include gate, in less than a day. Fencing is beautiful and the price is right. Highly recommend Andrew!

We are a cleaning business registered on their website.
Everytime we see a good lead, we pay for it ($18 each) and we can never get a hold of the person interested in the service.
We call, text and they never answer.
Porch says we need to call to get a refund. As a family owned business we are always busy and I have no time to be talking to a represenrative trying to make me advertise for more money instead of buying individual leads.
This website is not suitable for small business and people should have more concience when posting a request for a job!
Companies like ours are struggling to get more business and wasting the little money we have is unfair.
This month only we lost 36 buying 2 leads and people NEVER answered our calls or message. Done with porch
Porch wont have our business again.

I find them to be a bunch of scammers only differents there not up front with it 3yrs and all I did was buy leads never made back a penny until in the end I decided to give up which was a wk ago.They already have there pros whom they look after. Buying leads is the biggest rip off I ever experience in America from Porch I Hope the Government look into it.last yr I payed for a subscription $256 for membership also with the promise From big talking Alex, that my company would get more recognition.what a fool I was to listen to this man.Upto now I haven't made back a penny.And on top of everything I still had to buy leads which no customer answers and when they do they say they got someone already so you lead money don't go back in your bank account it goes in porch bank.I could go on but my advise to anyone is do your research.

We have been using Porch for a while, the quality of leads are getting really bad. Non-connection leads are a standard norm for them. If you accidentally leaving a message for the customer for over 60 seconds (some people's voice message is long to begin with), even at 61 seconds, Porch consider it a connection made. My advise is don't waste your time or money on their service. Period!

Our job was fairly easy, or so we thought. Our job consisted of removing carpet from our breakfast (137 sq ft) nook and installing vinyl planking. Although it took him all day, the porch handyman did a good job of installing our vinyl wood plank flooring, but he did a terrible job with the floor to carpet transition strips. When he removed the carpet, he did not leave enough carpet flap even though my husband told him to. He said he'd ‘take care of it.' Well, he didn't. What was left were two incomplete transitions. I called porch the following day asking them to send me an experienced floor person to complete, they did, but it was the same handyman! Still looking for someone to correct the job.

Hired "handyman" with 44 years experience. Big mistake! Terminated him before project completed because he left us with a huge mess, did not cover anything up while tape, bedding and painting. Had to use our personal dumpster to haul off debris, just not up to standards. Way too expensive for what little result we received. Would not recommend, refer and definitely no hire. Extremely poor rating.

The contractor missed the 9:00 appointment. He called and rescheduled for 11:30. He arrived after 12:00. He then left the job because he did not have a stud finder and went to get one. He was gone for over an hour. When he returned he mounted the TV successfully, but spent hours trying to run the cord through the wall, which he eventually gave up on. Then he charged my elderly mother $203 when Porch had quoted $118. As you might expect, I am furious.

We had porch lawn services for two years, typically Spring through Fall and would put on pause during the winter. The contractors they use for lawn services switched almost every appointment and never showed up the day they were supposed to. They were consistently 2-3 days late. Having my lawn cut on a specific day was never a huge deal so we let it slide but my recent interaction with them has caused me to write this review and to make the decision to never use any of porch's services. I called in to reactive my lawn service for Spring through Fall this year, was given an exact start date and thought all was done, set to auto bill with bi-weekly service. Day of appointment comes, and guess who doesn't show up? You guessed it, Porch once again. So I call in to ask where my contractor is and find out they never reactivated my service and that it would take another 2 weeks to get someone to come out! Unbelievable... the incompetence is truly mind blowing.

I scheduled Porch to send someone out to do several repairs to my house. Fix wood rot in a door frame, repair dry wall, install a new toilet. The morning of the repairs I was contacted and told there had been double-booking of jobs for my repairman. Was told he'd be about 5 hours late. It was rescheduled several times during the day and we ultimately had to delay the work by a week. My only complaint is with the scheduling department. Jamie and his ultimate work product were great.

It was a pleasure working with Porch they were very professional doing what they promised to do which is sometimes a rarity today. Their servicemen Adrian was very nice he arrived right on the time which surprised me I'm not used to that kind of home service. Adrian stuck to his work until he was finished and he was patient with my little dog that was a little pest I appreciated that. The price was reasonable. The whole experience was very good I definitely would recommend this service and use it again. Thank you, Porch