Porch

My husband and I were looking to hire someone to help us install floor and door trim in our new condo we had been remodeling.

I started my process with Porch by inputting my zip code and project needed. I was promptly called and assigned a service date two weeks out. I gave my address as this time. My husband and I delayed moving into our new condo because we thought it would be easier for the installer to work without our furniture. We also stayed up nights after work (during the holidays) to get the trim painted and prepped for the installer.

At 4PM the night before our install (at 10AM the next morning), I receive a voicemail and text from Porch saying my service is being cancelled due to "no providers in the area" which shocked me as I had given them my address and zip code earlier in the process.

Ridiculous.

They do not answer their phone EVER. They do not return calls when I leave messages EVER. They do not respond to emails EVER. My point of contact Andy, who gave me his "direct number" did NOT give me a direct number. But it doesn't matter because he doesn't answer the phone, return messages, or respond to emails either.

They literally have NO customer service at all.

I entered into a contract with MovingPlace, a wholly-owned subsidiary of Porch.com. I paid them nearly $5,000 to have a container dropped off at my house on a Friday so that we could load it with movers on Saturday then have it picked up on Monday.

On Friday afternoon, they inform me that the carrier they are working with (and note this well--they work with carriers instead of doing it themselves, meaning you're paying more) wouldn't deliver the container that day. Then they guaranteed it would come the next day, Saturday. I confirmed with them multiple times that it would arrive. Lo and behold, once again I get a call that they would not deliver it on Saturday and would not get it until Monday.

Well I canceled all of my movers and that cost money, and then I moved everything outside myself over hours and hours of labor, and now it's going to rain between now and Monday when they're finally claiming they're going to drop off the container.

Porch. Coom and it's subsidiary MovingPlace are not reliable and should be avoided at all costs. Contract directly with the carriers at issue.

This site scams both the customer and the contractor. The customers usually want to ask questions and get a bid. The contractor can't text or call the customer until they pay. Most seem to average $25-40 to get the contact info. I don't think the customers would word their ad the way the do, or even post it, if the knew they wouldn't be contacted unless the other person ponied up $30. I actually paid to get the contact info once because I believe in giving something an honest shot. The name on the voicemail was different than the name on the ad. Granted this could have been the customers fault. But, Porch would not refund my money, I just lost the money.

I posted an honest, experience-based negative review of a contractor - it was backed by facts, and provided exhaustive detail. Porch removed it. I thought it was some kind of a glitch - and posted it again. Porch again removed it - only leaving glowing, across the board 5-stars reviews for that contractor. They never made any attempts to contact me - even though my contact info was known to them. Another homeowner reached out to me about the same experience, WITH THE SAME CONTRACTOR - his negative review has also been removed; without any explanations. There are multiple negative reviews about the same contractor on different review WEB sites - Yelp, BBB, Google, etc. The only one with glowing reviews across the board is Porch.
Cannot speculate as to the reason why this is being done; make your pick - the net result is the completely dishonest and distorted ratings system.

Don't waste your time with the lead generation business. Leads are poor, and they don't honor there refund policies!

I'll neve put a single dollar again on this scam platform! I spent money and never received at least a message from any customer! Terrible company!

Its wrong place for the review. Not what I want to entered. Need to delete every thing that I wrote earlier.

Carlos and his crew from C & C Plumbing were very punctual in starting and finishing the job on time. Their prices are reasonable, and they do quality work.

Relentlessly nagged, called left messages. Harrassment. I asked nicely please stop calling me. Wouldn't stop. Reported to bbb.

I was called by A Porch associate to see what contractor services I needed for my new home purchase, I booked movers and scheduled pods delivery around movers, only to receive an email from PORCH that job was canceled they couldn't find movers after all.