Arrived on time. Appeared neat and professional snd did an excellent job

Everything was great! Quick install...

Used the HVAC contractor recommended and did a superb job!

EXTREMELY DISAPPOINTED, THIS WAS THE FIRST AND LAST TIME I'D USE THEM OR RECOMMEND THEM. HomeAdviser referred Porch.com for a small project - an indoor double door installation, following the referral, they contacted me via text and phone call to schedule an appointment, a date and time they suggested and I agreed to. They then proceeded to follow-up with additional reminder text messages and emails confirming the date and time... all good, I was thinking this is good, two days prior to the scheduled appointment, they asked if the date/ time could be moved out or if I preferred to keep it at the originally scheduled time, which I did - they said ok (meaning keep it at the originally scheduled date/ time) and they'd send me an update the next day, which they did, via text - confirming the scheduled appointment date/ time. HOWEVER, the day of the scheduled appointment/ time, no one showed up and I didn't receive any follow-up call, email, text regarding the status. Therefore I contacted them at the numbers provided - first person I spoke with Mario, who had scheduled the original appointment, confirmed it was in their system and scheduled as planned, he'd contact someone to find out the status; after not receiving an update for about 45 minutes, I contacted Porch.com via their 800 number and was told, "sorry can't help you, it appears no one 'accepted' the work, they'd have the project coordinator contact me", there wasn't anything this person could do. I asked for this situation to be escalated, so I could speak with someone who could explain and assist further, but no one ever contacted me. When the Project Coordinator finally called me, about an hour and half AFTER the scheduled appointment and the first things out of their month was "you HAVE an appointment scheduled for today at 9", which of course, I knew, and they were an hour-half late; I was told they couldn't get anyone to come out and the next available appointment would be more than a week later, I declined with more than a little frustration. The Project Coordinator never apologized for the situation and they never called prior to the scheduled appointment to explain the situation and attempt to reschedule. Had I not contacted them, I would not have received any time of follow-up.

I used a Porch handyman to have some fairly simple stuff fixed around the house. Porch charged me $90 an hour. I needed the handyman to fix a continuous slow leak from the toilet tank into the toilet bowl (no leaks outside the toilet or on the floor). The handyman inspected the toilet but told me he couldn't repair the leak because he did not have an overflow tube which is what was causing the water to continuously leak from the tank into the bowl. The handyman showed me that he adjusted the water level adjustment rod so the water would not rise as high in the tank and slow the leak but not stop it.

That evening, I came home to find my bathroom floor full of water. The water tank was leaking water on the floor. I turned off the water source to the toilet immediately and contacted Porch the next day. The Porch "project manager" contacted the handyman who says he "did not work on the toilet". Every time I asked Porch to take action on this, I got a response that the handyman said he did not worked on the toilet. TOTAL LIE! My toilet was not leaking water on the floor before the handyman inspected it and adjusted the water lever. I asked Porch to send someone else out to fix it, but they said this handyman had to go back out to my house to fix it because they had already paid him for the work. After going back and forth with Porch 16 times, they refused to do anything about fixing what the handyman had damaged! The project manager was super slow to respond every time. He would tell me in the morning he'd look into it and get back to me as soon as possible, but I would not hear from him again until I followed up for a status update in the late afternoon.

Even though I put in the order comments section what I needed done, the handyman couldn't fix three of the more pressing items: he did not have the overflow tube so couldn't fix the original slow leak into the toilet bowl, he didn't have a balance shoe part to fix a window that did not stay open, and he didn't have a long enough ladder to change a high ceiling light bulb. At $90/hour, I would think he would be more professional and preparedespecially since I noted what needed to be fixed ahead of time on the order form.

My advice, use a local handyman who cares about the quality of his work and his reputation in the area where you live. In my experience with Porch, they could care less about standing behind the quality of their work and their customer service is unresponsive and useless.

Great job. Went over and above the help I needed.

No one called what wjhat help no one called why 50

Nice man, easy to work with, fair price...