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Porch

How would you rate Porch?
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Arkansas
1 review
0 helpful votes
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Quick Responses
December 8, 2020

American provided exactly what I needed. There response was quick and my new gas hot water heater was installed in less than 24 hours. The plumber was very professional and was thoroughly experienced. The install was less than an hour. I highly recommend this company. Thanks to Porch.com

Date of experience: December 8, 2020
Indiana
1 review
0 helpful votes
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Great service!
February 7, 2020

I needed some doors trimmed after new carpets were installed, but was having trouble finding someone in the area. I was a little skeptical about how simple it was to request the service on Porch, but they were able to connect me with someone to do the job within a week for the day I selected. He reached out to me the day before my appointment to confirm the details, arrived when he said he would, and completed the job efficiently. I'm really pleased with my experience!

Date of experience: February 7, 2020
Illinois
1 review
0 helpful votes
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Great Job!
September 5, 2019

We were very pleased with the service. The technician, Mike, was extremely personable and efficient. He was quick and thorough. We have seen a difference in the drying time on our clothes.
Thank you, Porch!

Date of experience: September 4, 2019
Rhode Island
1 review
0 helpful votes
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Bathroom Needs Met
January 23, 2020

After a string of contractors who didn't finish the work we needed, I found Porch. I received a call from a contractor hours after submitting my project and now we're halfway through a bathroom renovation!

Date of experience: January 23, 2020
Texas
2 reviews
0 helpful votes
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Reuested quote
January 16, 2020

I requested a quote on Saturday, within 5 min a rep had called connected me with two companies within 10 min. Both companies came out that day, we chose AJ masonary and he completed the job on Tuesday. Amazing

Date of experience: January 16, 2020
Washington
1 review
0 helpful votes
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I was in the market for adding central air to my existing central heating system in my home. I was considering going through a big box retailer, then I turned to the Porch website for additional recommendations. Submitting my project on Porch's website was straight forward and the day after submitting my project, two local companies contacted me. Both came to my home, were professional in assessing my needs and gave me a bid on site. The company we selected installed a quality system the day before the hottest day of the summer. I would recommend using Porch without hesitation for any of your household projects.

Date of experience: September 4, 2019
Wisconsin
2 reviews
1 helpful vote
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Missed the boat completely
December 11, 2019

I asked for help related to making my screen porch usable year-round and used the word "winterize." Got back information about irrigation systems for yards so, they do not freeze.
I know how to google "winterize" and had already done research about this. Whoever got my request evidently did not read it carefully or know anything at all about how to search for appropriate businesses.

Porch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2019
Texas
1 review
2 helpful votes
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Rip off
November 27, 2021

I paid $20 for a lead to do a garage floor epoxy, It said I was the 1st to reply within a few minutes, I called and texted the number and no one ever replied, They said they would refund my money they never did. I think fraud scam rip off

Date of experience: October 28, 2021
Daniel M. Porch Rep
over a year old

Hello Mr. Stephen S.

We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.

New Hampshire
1 review
0 helpful votes
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Porch.com was a great resource in locating a service provider as I am new to the area so did not know who to call. They contacted a provider (Dan) and had the provide reach out to me directly. Dan was great to work with. He arrived on time, performed a complete and thorough inspection and delivered the reports we needed withing 24 hours of the inspection. I would certainly recommend him to anyone looking for home inspection services in the area.

Date of experience: January 16, 2020
North Carolina
1 review
0 helpful votes
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Jerry
January 17, 2020

The requirement was to install safety bars in our shower. A plumber came; I don't remember his name, but he installed two safety bars where my wife needed them. He was fairly quick, knew what he was doing, an did a good job. My wife was very satisfied.

Date of experience: January 17, 2020
Alabama
1 review
0 helpful votes
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I ordered a desk from Overstock and needed Porch to move and assemble it. Since this was a large item I wanted everything done one the same day.

I got an e-mail back from Porch immediately that they would contact me when the delivery date was set. I got a delivery date but did not hear from them. I called customer service was told someone would get back to me in 24-48 hours. 72 hours later, no one had gotten back to me so I called again and was told that I have no order in the system.

We went back and forth and a new order was submitted. I informed them that we were getting very close to the delivery date and I need to make sure we had a moving/setup team. It took until two days before delivery that everything was worked out.

The team that came did a great job and I would recommend them but you need to stay on top of the order to make sure someone will show up.

Date of experience: September 22, 2019
California
1 review
0 helpful votes
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Carmelo as great!
September 11, 2019

Carmelo was great, he came cleaned my dryer vent in half hour and left no mess.
Your customer service though didnt respond when they left me an email not until I called.
So I gave 5 stars because of Carmello.

Date of experience: September 10, 2019
Florida
1 review
0 helpful votes
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Walk Run
January 28, 2020

I really had a professional man (Dan) who assembled my treadmill. He was efficient, kind and worked hard. I am now using my treadmill and would gladly have (Dan) help me if I purchased another product to be assembled.

Date of experience: January 28, 2020
Alabama
1 review
0 helpful votes
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Wonderful electrical service by Chris from Anchor Electric. Chris was there when he said he would be. He was friendly and professional and checked each item off my "to do" list. I will definitely be calling on Anchor again!

Date of experience: June 6, 2018
Florida
1 review
0 helpful votes
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Carpet Streching
November 25, 2019

Cardy's Carpet service that you had suggested was great. They were able to help us with the problems of wrinkles. They contacted us right away for an appointment. They were very professional and courteous. Thank you for helping us.

Date of experience: November 25, 2019
Louisiana
1 review
0 helpful votes
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Project Completed
February 4, 2020

Taylor was great! His work was exceptional. I have reservations about the company because I was quoted one price and was required to pay another. This put me in a terrible position with Taylor. But to make certain that he was paid for his service, I paid the difference. My star selection is for Taylor and his outstanding work.

Date of experience: February 4, 2020
Washington
2 reviews
0 helpful votes
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Great service!
October 16, 2019

James (Hunt?) cleaned our dryer vent. He was very professional and friendly. He removed tons of lint from the vent, spliced a portion that had holes in it and reattached one of the leg stabilizers that had come loose. I highly recommend him! I will personally request him whenever I schedule a dryer vent cleaning for my son as well.

Date of experience: October 15, 2019
Texas
2 reviews
0 helpful votes
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Two years ago I hired a contractor off of Angi and had to sue the contractor Mold Mitigation BY Murphy. I won the lawsuit. I sent a copy of the lawsuit default to Angi band Mold Mitigation By Murphy from their website. Now I see Mold Mitigation BY Murphy on Porch ripping customers off. I sent a copy of the lawsuit default judgement to Porch but they refuse to kick them off of their website.

Date of experience: June 16, 2023
Ohio
1 review
1 helpful vote
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Avoid Porch
December 16, 2019

I placed an appointment through Porch for blind installation. I originally had it for Monday 12/16, but changed it to the Saturday before (12/14). It is 5:15 on Friday 12/13 and they have called me to tell me that they couldn't find a provider to install the blinds for tomorrow at 9AM. What was the point of getting verbal and written confirmation of the appointment if they never had anyone? Completely unacceptable. I should have just gone with talking to a provider directly. Then I would know it would be done. Avoid Porch at all costs.

Date of experience: December 13, 2019
Nick H. Porch Rep
over a year old

We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.

Nevada
1 review
1 helpful vote
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Unhappy
February 10, 2021

I wanted to have professional guy for my project, so i found this website, but it did not work out, responded repairman did not finish his work and then does not answer on my phone calls. Got in touch with the Porch.com, they did not resolve even close my issue, they even did not apologize for.
Do not recommend this website...

Date of experience: January 11, 2021

Overview

Porch has a rating of 2.8 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Porch most frequently mention and customer service. Porch ranks 3rd among Home Remodeling sites.

service
34
value
31
shipping
12
returns
15
quality
30
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218 reviews