Michael G.

I ordered a desk from Overstock and needed Porch to move and assemble it. Since this was a large item I wanted everything done one the same day.

I got an e-mail back from Porch immediately that they would contact me when the delivery date was set. I got a delivery date but did not hear from them. I called customer service was told someone would get back to me in 24-48 hours. 72 hours later, no one had gotten back to me so I called again and was told that I have no order in the system.

We went back and forth and a new order was submitted. I informed them that we were getting very close to the delivery date and I need to make sure we had a moving/setup team. It took until two days before delivery that everything was worked out.

The team that came did a great job and I would recommend them but you need to stay on top of the order to make sure someone will show up.