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Poppoly.co
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poppoly.co
Washington
1 review
1 helpful vote
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Absolute Disappointment
December 22, 2017

The pictures do not even come close to what shows up at your door. The quality and look of what I received vs what they "claim" to provide is a joke. Order came from China with very little help with tracking. Order took almost a month. DO NOT ORDER YOU WILL REGRET

Date of experience: December 22, 2017
New Jersey
1 review
0 helpful votes
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WORST COMPANY EVER! DO NOT GET LURED INTO ORDERING FROM THEM LIKE IT DID! Quality of clothes is CRAP! Sizing is HORRIBLE! Return Policy is a SHAM! Their Web Site Clearly states that items are returnable within 30 days! Their Customer Service Reps give you the run round, telling you that YOU ordered the wrong size and then do not allow for returns. It's all a SCAM! Biggest waste of money ever! Please dont do what I did and spend a dime on their clothes. Their sizing is off. I ordered 5 smalls - 2 things fit and 3 things wouldn't fit my 2.5 year old daughter! Stick with a company within the USA! This is all made in china, shipped from China CRAP!

Date of experience: November 9, 2017
Illinois
1 review
1 helpful vote
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If I could give this place no starts I would. The worst online shopping experience I have ever encountered. Do not be fooled by the nice website. The product is cheap crap and it comes from China. I ordered a sweater for my wife for Christmas on 12/5. It came 12/26. The product was a mangled cheap piece of garbage and not at all what it looked like online not to mention it took 3 weeks to get and it came after Christmas! Oh but it gets better. There was no tracking available and their customer service is an absolute joke. I got a bunch of emails in bad broken English telling me to be more patient and contact the post office instead.
Then when I asked for a refund, they told me I have to send the item back to China and I shouldn't do it because postage is very expensive and if there are problems with customs I would have to deal with it. What a crock! How does this place even exist in the US!?!
There is no other contact info for them anywhere so good luck if you have any issues with your merchandise at all. Do yourself a favor and purchase somewhere else!

Date of experience: December 28, 2017
Iowa
1 review
3 helpful votes
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As with other reviews of PopPoly, this company is pathetic. I ordered a
"Speckled Fringe Soft Tassel Cardigan" from their ad on Instagram that my girlfriend saw. It took forever to have it delivered & when it arrived, she was so disappointed. The quality of it was crap. Nothing like represented. Trying to return it was impossible to deal with since they wanted to to only give me pennies on the dollar & a discount on future purchases. After pushing them a lot, they gave me an address to return it to in China but the cost of shipping wouldn't be worth it. PayPal's guarantee wouldn't cover it since the issue was poor quality. BUYER BEWARE OF THIS SHODDY COMPANY. THEY'RE A RIP-OFF.

Date of experience: November 28, 2017
California
9 reviews
14 helpful votes
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Fantastic experience with this website would use again. Ordered a dress for my wife which massively reduced in the sales. Easy ordering process. Emails are confirming purchase received and item delivered within a couple of working days. Top quality customer service. The service was prompt, the packaging great in that there wasn't too much of it but enough to ensure that the product was well protected and not too creased on arrival. I received an email to let me know that the product had been dispatched and promptly so I could arrange to be in for the delivery. Received what I wanted at a good price. I had no problems at all. I am delighted with my purchase. Outstanding service and the product is perfect exactly as I viewed it on the website. Had no problems with the site, delivery was fantastic too. Very happy to purchase from the poppoly.com. Will defiantly be recommending to friends and family and I will defiantly be shopping with confidence. Thank you for making me satisfied with your excellent service.

Date of experience: September 23, 2017
Illinois
1 review
3 helpful votes
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Horrible waste of money
October 17, 2017

Definitely never buying anything from this company again. Very poor quality. I made the mistake of ordering three things and all three things are terrible and unwearable. Don't waste your money.

Date of experience: October 17, 2017
Bangladesh
1 review
0 helpful votes
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Great staff
September 20, 2017

Fantastic, helpful, lovely professional staff and I'm really happy and satisfied with my extensions. The perfect find and definitely recommend this place.

Date of experience: September 20, 2017
Massachusetts
1 review
1 helpful vote
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RIP OFF!
December 7, 2017

@ Obiasogu D., You are full of $#*! and obviously a fake reviewer. Worst company ever. And I am letting everyone know. I would be ashamed to even give this crap I received to charity.

Date of experience: December 7, 2017
North Dakota
1 review
2 helpful votes
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The shirts I received were cheap and poorly made as well as being too small. Return only to China? You spend as much as the item. DON'T waste your time or your money. You will be disappointed

Date of experience: November 7, 2017
Texas
2 reviews
1 helpful vote
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Clothing on this site is fairly cheap with decent material. But, the cut does not fit everyone. I order 3 items totaled $54; they arrived after almost 2 weeks; and sadly none of them flatter my body shape. So I decided to contact customer service for return. Customer Service told me I will have to pay for shipping cost if I want to return the item (which I am already aware of) plus CUSTOM FEE (what? Where on their "refund policy" said that?). And the shipping address for returns is in CHINA, which will cost me around $40 to send them back! And that does not include the custom fee they mentioned yet!
Poppoly should have stated that the destination for returns is in China, so buyers are aware of the shipping cost for returns before they purchase anything! I would take that into a serious consideration if I had known that before I made my purchase! Buying clothing online is always a risk for me because I would not know how they fit until they arrive, so if I was aware thoroughly of how the return process works, I would feel more comfortable to buy clothes online. A lot of other chinese clothing websites offer return addresses in the US and their products are cheaper and fit me better; so now I know I will go back to those sites and I won't shop at Poppoly anymore, neither will my family nor friends nor anyone that I know of!

Date of experience: September 25, 2017
Illinois
1 review
0 helpful votes
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Junk
September 21, 2017

It took forever to get the top I ordered. It finally came and it was damp and smelled horrible. It's also cheap feeling material for the $20 I paid. I'll never order again.

Date of experience: September 21, 2017
Texas
1 review
3 helpful votes
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ALL OF THESE POSITIVE REVIEWS ARE A LIE. I have never been more dissatisfied with an online company. I intend on reporting them to PayPal and the BBB because they refuse to refund me my money for the PATHETIC EXCUSE of merchandise they sent me. "Poor quality" doesn't even begin to describe what I received after waiting over 3 weeks for my order. I have been emailing back and forth for 3 weeks and they WILL NOT REFUND MY MONEY!

Date of experience: October 28, 2017
Canada
5 reviews
3 helpful votes
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I have been gearing up for the autumn weather all month and decided to purchase a new sweater from Poppply. I wanted something that was a little more dressy that I could wear with a nice overcoat, but that was easily layer-able with a tank underneath it.

I came across their Easy V Neck White Sweater and ordered it right away. It hangs off one shoulder, so you can layer it underneath and its super thick and comfy! Its loose enough that you could actually wear it by itself because its so thick (if you wanted a sexier look) but it looks great under fall jackets.

I received it a couple of days ago and its true to the picture. It looks identical and is gorgeous to touch and wear! The size I ordered as a small and its a bit big but thats the style of the sweater. Cant wait to wear it underneath a dark brown jacket.

Overall I received good service as the ordering was smooth and the fast shipment was impressive. I was expecting to wait a good ten fifteen days for my order, but I received it in less than eight.

Definitely recommend Poppoly for good quality women's clothes.

Date of experience: September 20, 2017
Texas
1 review
1 helpful vote
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Horrible Company
January 7, 2018

Do not order from this company! Awful quality of clothes... awful service... this is the worse company I have ever dealt with.

Date of experience: January 7, 2018
New York
1 review
0 helpful votes
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Deeply Disappointed
November 8, 2017

Cheap China crap. The pics look amazing, but that is not what the clothes actually look like. The sizes are completely inaccurate and the clothing is cheaply made and falls apart.

Date of experience: November 8, 2017
Minnesota
1 review
2 helpful votes
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This company is COMPLETE AND TOTAL SCAM.
I have tried to email them numerous time and have not received a response once. In addition I have not received my items. I am glad I only spent $36, but to me that's still tooooo much. I work hard for my money as we all do, so being scammed out of your hard earned SUCKS.
I am with everyone else DO NOT BUY FROM THIS COMPANY!

Date of experience: October 13, 2017
Bangladesh
1 review
1 helpful vote
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Best online store!
September 20, 2017

My wife loves to shop but most of the times she overpays for stuff. Especially her online purchase experiences were a nightmare for my credit card. As most of the products were terrible and some of them even were delivered with stains all over them. So, when she made me order a dress for her from this Poppoly store, I wasn't quite sure and thought it was another waste of the money. But my god! She proved me wrong this time. As the dress delivered was actually an exact copy of the picture given on the online store. And she was so ecstatic as the fitting were just perfect. She looks quite adorable in this outfit. I got the blue one for her, which truly complemented her skin tone.
This is the first time I purchased anything online (however, never bought anything for myself). I am not a big fan of online shopping but I couldn't trust my eyes how quick the outfit transported to our address. The logistics are fast and customer service was so useful when I sent them an inquiry regarding measuring and asked if it looks similar in the same class as it does in the photo. Overall, I'm so happy knowing the fact, she finally found a place where she can buy good quality clothes at the fraction of the price she usually used to pay. And as a husband, I can't ask for anything more, to be honest.

Date of experience: September 20, 2017
North Carolina
1 review
1 helpful vote
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FRAUD!
November 23, 2017

DO NOT BUY from this company. This is not a sweater but appears to be a mini fleece bath robe. Sellers delete honest reviews and comments from social media as well as block the person leaving them. They do not offer acceptable refunds as they wanted to give me less than half of my original purchase price or I could pay return shipping to Shanghai which would be more than what I paid for the item... Im including their last email which includes their return address.

Dear customer,

Please send it back to following address:
Address: Liyue Road no. 2995 C #103 Minhang District
City: shanghai
Country: China
Reciver: Li Liu
Post code: *******
We will refund you after we received your item.

Please remember to tell us the tracking number after you return back it.

Please note your order number and the reason you return back.

We are sorry for the inconvenience caused for you.

Please feel free to contact with us if you had any problem!

Have a nice day!
Best regards,
poppoly.com

Fraudulent and Unethical BEWARE!

Date of experience: November 23, 2017
Serbia
1 review
0 helpful votes
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I searched all over the internet for quality dress and my second criteria was that the dress must look fabulous. Then I hit the target. I came to Poppoly. I had to look all clothes because I was delighted with all what I saw.
Actually, I only needed one dress, for wedding of my husbands friend. All people that I know will be there. Most importantly, I had to trill my husband. Every woman in marriage will support me that you always have to find the way to keep the fire on, so this was a real mission for me. I searched Poppoly to detail. I found several dresses that I conclude that will highlight the line of my body. I finally decided to order one and I contacted Poppoly.
Guess what? Poppoly have very good service, so I make an order without any difficulty. Also, logistics are fast. I ordered one dress with jewels, she was fabulous on the picture. I could not wait to come to my address.
Shipping was really fast so I didnt wait too long for my order. When I was opening the package, I was in fear what I will found inside because I dont really believe to online orders. When I saw the dress I was stunned. The dress was beautiful, great material, good quality and it was look exactly the same like the picture. I got excellent dress for affordable price.
I completed my mission! I thrilled my husband. He looked me with love in his eyes Thank you Poppoly! I was bragging about you all night to all womans on the wedding!

Date of experience: September 21, 2017
Florida
1 review
3 helpful votes
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Poppoly is a corrupt business. Any positive reviews are fake. Shipping took 6 weeks. They sent me one torn sweater and one sweater not at all the material or the size they described. If solar store sold clothes its that quality. They initially said they need pics for refund. I sent 10 pics. They then say no refunds when website clearly says refunds given. I asked for a free return label -they said no. They said I had to pay shipping to China. Over next 5 emails, they said that I could send the items back but if I did they would get held up at customs and they would then charge me for custom fees? What? So now they want me to pay return shipping and customs fees. They then said that even if it gets through customs they will never receive it and then they are not responsible. CLEARLY THIS COMPANY IS A FRAUD. CLEARLY THEY HAVE NO INTENTION OF HONORING THEIR RETURN POLICY.- They then said they would give me $5. I said no. I want $54.40. They said they can't refund me for my items. That isn't a refund. How am I supposed to return something that I have no idea if I'll get my money back or what custom will charge. Clearly this company will "pretend" they never received it so i never get a refund. I have researched all over online. This company has horrible reviews. Dumb me. Stay away. Buy American!

Date of experience: December 15, 2017

Overview

The company has garnered a predominantly negative reputation, with customers frequently highlighting poor product quality, significant discrepancies between advertised and received items, and sizing issues. Many express frustration over inadequate customer service, particularly regarding return processes and refunds, which often involve additional shipping costs to China. Delays in order fulfillment and unresponsive communication further exacerbate customer dissatisfaction. While a few positive experiences exist, they are overshadowed by widespread claims of misleading practices and subpar merchandise, leading to an overall sentiment of caution against purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
11
value
10
shipping
10
returns
9
quality
11