PopJuliaReviews 989
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PopJulia Reviews Summary
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When you send things back - they bounce all the way back and the rest Bly way that you can get your money back is if you sen them back again costing you another 12.50 - more than what the item is worth - you do the maths -do they do this on purpose? So they don't have to refund you? Be warned do not buy from them
Not worth trying to order from this company. I placed an order, they were very quick to take the money. 6 weeks later and after missing the event I wanted to wear it too, still not arrived. I wrote to them, the item still not in stock, would I wait but they were unable to give me an expected arrival time of my item.
I felt this was unacceptable and asked for my money back, it took them 2 weeks to refund the money.
Just would like to say, unknown to me my daughter ordered from them too (same company, different name) her items arrived after many weeks and did not look anything like the advertised picture.
DO NOT BOTHER TRYING TO ORDER FROM THIS COMPANY, THEY DO NOT DESERVE TO BE IN BUSINESS. IF THEY WERE IN THE UK, THEY WOULD BE CLOSED DOWN BY TRADE DESCRIPTIONS.
Sorry for all the inconvenience caused by delay!
Some hot sale items do need more time to process in bulk. We will keep improving our service and product accordingly in the future.
Thanks for your tolerance and patience with us to settle this matter.
Have a nice day.
I ordered 3 items in july. Delivery took very long. One of the items more than two months.
The items didnt look like in pictures. The quality of fabrics very poor. One sleeved badly sewed up.
First and last time i buy here.
Sorry to hear that.
Sorry that you are not satisfied with the item. Items can be returned within 15 days since delivery date (except for final sale items and swimwear). You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
The quality is terrible. The clothes are poorly made, the material is cheap and some are not as advertised. Half my order didn't fit, even though I followed their sizing chart. The cloths were delivered as expected, 6 weeks. I would never order again or recommend this company to anyone. Wish I had read reviews before I ordered.
Hi, Ruthie E.
Sorry you are not satisfied with this purchase. Pls understand dfferent people wear the same item will have different effect.
I will forward your feedback to our relative dept as well to improve the products and service.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
Order NO. I*******
I ordered CAD 152 worth of clothes and dont know where they are. I have tracking number but know information on the shipper.
I1746070
Some of the items in your order have been shipped by two packages. Tracking numbers are RX854232923CN and LZ845726815CN. You can track them via http://www.ec-firstclass.org/Details.aspx#. They will be delivered by your local post office.
We are still preparing Plus Size Women Multicolor Shift Daily Casual Short Sleeve Printed Tribal Dress. Can you wait for it?
Thought I'd give this company a try bcuz they offered plu size fabulous looking clothes. I ordered one dress-I am a size 3x but decided to order 5x just on the safe side due to other reviews stating their sizes are all over the place. Dress is beautiful & label states 5x but it is small size that fits my 14yr old granddaughter perfectly-she's a size 5 in women's.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
We will keep improving the sizing.If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
Product sizing has no consistency, fabrics are a disappointment, return policy available but you have to send product to China on your dime. I will NOT buy from this site again and have had to donate 50% of what I bought due to cost of the return.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
We will keep improving our products and services.
If you run into any issues, feel free to contact us at any time at support@popjulia.com.
I ordered 119.00 of items from PopJulia and 75.00 from Venus ON THE SAME DAY; june 4th. In 7 days i received Venus items. By late August NO popjulia. After SEVERAL very nice emails, i received 100% refund. DO NOT order.
Sorry for the delay of your order. Please advise your order number so that we can check it for you. If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
I placed an order with PopJulia early August 2018. The site does clearly state that delivery may take up to 10-20 business days. After waiting 20 business days I contacted the company and nothing has shipped. No communication, no explanation, etc. Upon making contact I requested that my order be canceled and within 20 min of sending this email I received a tracking number. I've had this tracking number since September 5 and there is no movement of the package. I strongly believe this company is a scam and urge everyone to avoid these crooks.
Christina S.
North Carolina
Sorry for letting you down. We are at the peak season now and sometimes order might be delay. Can you let us k now your order number so that we can check? Or you can also email us. If package is sent, there might be delayed update of the carrier, but rest assured that you will receive it.
The quality were really bad, spent almost $200 for clothes but none of them is as the same style and quality as description as website, got my package in one month and still 2 items are missing.
They never want you return. I have submit return request but no shipping back address given and they auto close the request even if you just received package just 2 days. Then you have to accept what you got.
Never shop here again. Worst the worst.
The money they steal will not make them rich. They will get punished one day, I believe!
Sorry for the inconvenience.
Sometimes delay happens for hot sale items cost more times to process in bulk. For avoid further delay for the whole order, we ship the items separately so that the customer can get part of them earlier. You can contact customer service center to check for missing items.
You get what you pay for.
Items can be returned within 15 days since delivery date (except for final sale items and swimwear). Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
Pls feel free to drop us an email (support@popjulia.com) for order status and we will get back to you in 24 hours.
We will do best to provide better goods and services.
Have a nice day.
The return address they gave me didn't work, after four month my return shipping back to my house. Worst experience!
Sorry to hear that.
Return label works as we receive returned parcels from customers everyday. We have no idea why yours is returned.
Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
Bad quality and size is small, don't think you can get any refund! I regret didn't look at the reviews first
The quality of the products was the lowest ii have ever seen. Was not able to get my refund, even though I have the tracking number. The money they steal will not make them rich.
Hi Mira S.
Sorry to let you down.
However, Pls understand full refund can only issue after return package received.
We suggest you could email your return tracking information to support@popjulia.com. Our CS team will check for you. How appreciate for you understanding and have a nice day.
I've ordered a casual dress from popjulia. It is rare for me to find dresses that fit right out of the box. This one did. It is adjustable with the ribbon in the back so that it will fit a variety of sizes. It fits like it's been tailored.
It is also even more pretty in person than in the picture. The fabric is light and comfortable.
The quality were really bad, paid extra 45 dollars for 10 days shipping but got my package in one month. In 3 package and 1 item is missing.
They never want you return. I have submit return request but no shipping back address given and if you didn't ship back after request 6 days, they will auto close the request. Then you have to accept what you got.
Never shop here again. Worst the worst.
Hi Color Y. Sorry you are not satisfied with this purchase.:(
Sorry, due to the peak season, our shipping dept might need more time to arrange shipment. But we promise will ship what you ordered.
For return, Items can be returned within 15 days since delivery date (except for final sale items and swimwear). You can contact support@popjulia.com for return if needed.
I had ordered $250 worth of clothes from this company. As soon as I received it. The size was too small. I email and ask for returns. They keep telling us to keep the products & give us 30% off. I was very suspected of them. After they provided me the returns label & printed it out. I shipped to China. Paid $71 and two months later the shipment return back to my home address. Unless they provided me the wrong address. Bc I only print it out. I'm still try to get my refunds from them.
Hi Oanh. Sorry you are not satisfied with this purchase.
Pls understand refund can only issue after return package received. You could email your return tracking information to support@popjulia.com then our CS team will check for you.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
The worst! I followed their sizing chart, I am a size 14... I ordered 4XXXX, after months and months of waiting I received half the order and it doesn't fit me, it does fit my size 4-6 friend though not nearly the quality they show in photos. DO NOT ORDER FROM THIS RIP OFF COMPANY!
Hi ， Rebecca J. Sorry you are not satisfied with this purchase.
For choose size. We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.
”Size Guide” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
I am not a big online shopper, but my interest was piqued by the attractive ads from PopJulia. I should have questioned the long delivery time, but I didn't. I did receive my 4 dresses and tshirt about one month later. The sizes are extremely small and short and the quality was marginal. I usually wear a M or L but after looking at the sizing I ordered XXL and only one dress fit. I will not attempt to send back the merchandise and keep it as a lesson learned. There are so many other reliable and quality companies around that I will not order from Popjulia again.
Hi debby. So sorry you are not satisfied with this purchase.
For choose size. We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items. ”Size Guide” with detailed product measurements is included on each product page.
If you run into any issues, feel free to drop us an email support@popjulia.com and we will get back to you ASAP.
Then we will check and advise the solutions for you.
I love the website becouse of the huge variety of items. The portofolio looks complete and unique. The items that i order are verry unique for my style and was verry easy to place an order. The items ordered have arrived în mentioned time and were looking same like pictures. Quality is preety good.
Clothes I ordered in June still haven't arrived. They insist that my packages were delivered, according to their courier. The tracking service on the courier website is in Chinese. They keep telling me to check, but what is there to check? The packages just haven't been delivered! The two pieces I received out of 8 ordered were nothing like the pictures and the sizes don't match too. Just avoid.
Sorry for any inconvenience caused. Please provide the tracking# and we will track for you. The packages are handled by loacl post office and if you don't have it, you can contact the post office to claim it.We will keep improving our products and services.If you run into any issues, feel free to contact us at any time at support@popjulia.com.
Their sizes are NOTHING like ours. Went to return and paid $23 postage to China in April-within a week of when I received my order. Just received package back today (August) with a stamp "Return untimely". I'll just cut my losses I guess. Postmaster told me 'good luck, it probably won't get there'. Should have listened.
Terrible company! Be warned!
Sorry to hear that.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that. The return pacels may be returned if there is no proper document when package was sent back. We feel sorry to hear that parcel was returned by the customs. We will keep improving our services.If you run into any issue, please do not hesitate to contact us at support@popjulia.com