Beautiful bag, it arrived so fast, good communication from the company to let me know every step of the way until the bag arrived at my door all perfectly packed. Excellent payment options and product descriptions with images. Very happy, I will return for another purchase.
Always check this boutique on the internet before looking elsewhere, it guarantees me a bargain. Postage is always the same, regardless of what you buy. Delivery was reasonably fast. Clothes received intact. I never had any problem. I have recommended this store to family and friends.
I bought a pair of blouses a few weeks ago, they were worn every day and washed frequently. This is my place to buy clothes online, since it is the only place where I can fully rely on quality at such affordable prices.
As usual delivered excellent service and quality. The dress fits perfectly and delivered very quickly.
I have recommended and will continue to sing the praises of this company.
If you want something a little different from what everyone else is wearing try here.
Thanking the sales agents of this online boutique for their prompt response and brilliant customer service. It took her less than 30 minutes to reply to my email with all the information I needed. He will definitely remain a loyal and continuous customer.
Buy a beautiful capri pants online here as they have the widest range of clothing and accessory designs, they have frequent discounts and an excellent membership program. Plus shipping is very affordable! Five stars love you!
This boutique has opened a completely new world of fashion for me. Now I can pay high quality garments and incredibly low prices. Delivery is sometimes a bit slow for items, but it's worth the wait. I always use the size guide, as sizes may vary from different suppliers and I have not been disappointed. I have been shopping online for just over 12 months, I am very satisfied and confident.
I ordered three items from Popjulia site, one of tops were made poorly and stitching had come on undone upon on arrival. I notify them and took pictures of the effected areas and send it to them and I asked to be refunded on my purchase. It has been six months since I communicated with them about the problem, they have been unresponsive, I believe they have a poor customer service and don't value their customers, please be aware.
It is late May, and items I ordered in March have not arrived. They basically dont do exchanges-even though sizes are for small people. I dont feel im dealing with an honest company. So thats it. Plenty of other places to go
Their sizes are NOTHING like ours. Went to return and paid $23 postage to China in April-within a week of when I received my order. Just received package back today (August) with a stamp "Return untimely". I'll just cut my losses I guess. Postmaster told me 'good luck, it probably won't get there'. Should have listened.
Terrible company! Be warned!
Sorry to hear that.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
This is an Asian company, mailing from China. Returns cost $40-100 shipping, and questionable if they will accept them. Poor, inconsistent quality. Sizing all over the map, inconsistent. Bought 4 items of the same size. 2 too small to get on. Sleeves of different lengths and too short, one way shorter than the other. Poor customer service. These guys should be shut down!
Sorry for the inconvenience caused. If you receive an item that is defective, you can send us some pictures to show that and we will compensate you.If you run into any issue, please do not hesitate to contact us at support@popjulia.com. We thank you for your feedback and will keep improving our products and services.
I regularly buy from this website. I love how easy your return or exchange process is and the two times I have had to contact customer service it has always been a very positive experience where my problem was resolved.
This place sells really cheap clothes, very misleading. Also, be aware to receive your items two months later. They completely ignore what you request in the E-mail and do whatever they want. The worst online shopping experience - horrible customer service, hard to return, bad quality, etc.
Update: Since they replied and I can't directly reply back here - just be aware - their "kind" sounding feedback here in this feed is all a lie! I emailed again and unlike what they stated, no refund whatsoever and their reply is very unprofessional and rude.
If you like cheap quality clothes that would fall apart or be full of pills after a couple of wear, purchase here. If you're a smart shopper and care about quality, Do NOT. The worse manipulative response ever. Don't trust this online vendor at all!
Sorry for all inconvenience caused. Due to peak season, some of the emails might be replied later after you sent.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can. For PopJulia return policy, please visit the following link:
https://www.popjulia.com/information/returns-and-exchanges
I saw that this website had promotion every day and its styles attracted me. Unlike clothes on other websites, their articles are fashionable and elegant. It is really difficult to buy quality products at such a low price. In general terms, I was able to buy five items here with the money I bought at the mall, I can also do it from all over the world in an easy way.
I bought a pair of gorgeous pants that were too small, so naturally I got stressed out and emailed the store about their return policy. They responded immediately within minutes and gave me clear instructions on what to do. They were very helpful. I am very happy to be able to send an email with any concerns. Excellent service!
Absolutely my favorite! My number one store to buy clothes for every occasion! I wish I could give you more than 5 stars! Fast shipping and amazing quality clothing!
I really wish I had read reviews (apart from the likely fake Facebook ones) about this company. The clothes I ordered look like children's sizes. It took a really long time to arrive (with the order being broken up). The last item never did, and that was probably fortunate, since they did refund that item (on 2/12/2018, after the order was made on 12/30/2017). I tried to return the other items, but got a message that it is too late. I am going through my credit card benefit of extended return protection for a hopeful remedy.
Sorry for the inconvenience caused.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. And you get what you pay for.
Sorry for the delay. Since it was peak season last few months, the processing time might be delayed.
Items can be returned within 15 days since delivery date (except for final sale items and swimwear).
You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
Here they sell a variety of quality clothing at incredible prices. They have regular sales, and with free returns and shipping, it's easy to get your items. Even when there was a problem when I paid for a T-shirt and it sold out, they not only made an immediate refund but also sent me a discount coupon for the next purchase. I love this boutique.
I wish I had read these reviews before purchasing. I will never buy from China again - there seems to be a number of these companies all attracting really negative reviews online, including Liligal. I waited weeks for the coat I ordered to arrive, and when it did, I was very disappointed - far too small, very short sleeves and in horrible man-made fabric, not suitable for a coat at all. They make you jump through hoops to arrange a return, and it's very expensive. They claim that the parcel never reached them, although I know it arrived in China, so consequently, I never got my money back!
Sorry to hear that.
1. Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
2. You get what you pay for.
3. Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
4. Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
Never buy from this terrible company! Unprofessional seller, bad quality and unreliable sizes. It took them more than 3 months to deliver after lame excuses and countless emails only from my side to have updates on my order. I wanted a refund but they basically put pressure on me to reorder as my item was supposedly lost in their warehouse.
I will never wear this dress as the fabric is rough and stiff and the size wrong. Totally not worth the money. I was misled and cheated and never had such a bad experience ordering online. Never again!
Sometimes delay happens for hot sale items cost more times to process in bulk.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
You get what you pay for.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry that the order may be delayed. You can contact the CS team and check the order status. You can ask for cancellation and refund if you don't want to wait.If you run into any issues, feel free to contact us at any time at support@popjulia.com.