If you don't like the product, just pay return shipping... to CHINA. Of course that costs more than the purchase. The fabric was as thin as a child's Halloween costume. The garments were entirely too small for adults, and PopJulia called the unfinished seams a "fashion element".
Feels like a well oiled scam to me... including 'positive' reviews.
In the past, I have felt awkward when ordering online because they may take too long to respond and the garment can be very different from how it looks on the web pages. I can say with great confidence that these boutiques exceeded my expectations, the quality and color of the dress I ordered are beautiful and the service is exceptional.
Just buy the perfect dresses, it's what I was looking for, a tight and long dress. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no loss of color, although I recommend not washing it in hot water. They are comfortable and pleasant to the touch. It would be nice if there were more fun colors.
Oh my god I have never ever seen such horrible quality clothes until the purchase from this Popjulia. This company is absolutely a scam. The return policy made it impossible to return anything. Lesson learned! If anyone know how to report this website please let me know.
Sorry for all inconvenience caused.
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
I have used this online clothing store several times. The products and services are first class, that means I don't look anywhere else. Good communication and easy problem solving. My trusted clothing provider.
We ordered two dress, one never arrived, the other was so such poor quality at I complained. Please do not order from this company they look good but the quality and hassle is not worth it. PayPal also have not been exactly helpful. Even when we have complied fully with the complaint posses.
P.S. They look good on the web site. But don't be taken in.
Sometimes delay happens for hot sale items cost more times to process in bulk. Hope for your understanding.
You get what you pay for.
We will do best to provide better goods and services. If you run into any issues, feel free to contact customer service center (support@popjulia.com) at any time.
Have a nice day.
Perfect fit, superior quality. The best online purchase of clothes I've received. Other sites have disappointed me with its poor quality or I just received nothing, this page is perfect and very reliable.
I ordered after seeing adorable boots on instagram. The order took almost a month to arrive and when it did arrive there was a horrible chemical smell on all items. The clothes are completely mis-sized. Returns cost more money than the order! Stay far, far away from these "pop" companies.
Sorry that you are not satisfied with the purchase. We advise customer to check"size chart" before they place an order. And some new cloth will have some smell but it will be gone by hanging it up in a cool place. We are sorry for the delay due to peak season. We will try our best to offer better customer shopping experience.
I have bought in many online sites and in many retail stores over the years. When you get older the excitement of buying is much less if you fight for size and then for style every time you buy. The follow-up, returns without doubts, the replacement and the advice to the client of this boutique are incredible. I always receive comments, especially at work, about what I'm wearing. Congratulations to everyone involved in this company, do not change
I bought a dress for my sister to wear for graduation. We measure it and choose the size according to the size chart. I usually don't like ordering clothes online because I prefer to try them on before buying, but the dress fit her perfectly and was of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. I would definitely buy here again!
Super happy with my purchases on this page. I ordered a beautiful dress and a pair of shoes that match everything. Now I hope to buy some jeans to wear on weekends, they have very modern designs and the shipping is reliable.
At first I had my doubts when ordering online to hear those terrible and bad stories, but I was wrong, I really loved my dress, it fits my body perfectly! It seems that it was made exactly for me! They were very practical, from the consultation until I decided to buy, my size, plus the lining, etc. They made sure I didn't feel less important, even after receiving the package. Thank you very much for making the dress of my dreams come true.
I usually run to this boutique if I need last minute purchases. I paid and still haven't received my package. I have never been so disappointed, but I suppose it is normal for being an international shipment.
The designs of clothes and accessories that I find on this page are so beautiful and perfect that I don't know which one to choose, I would like them all. Highly recommended, it is an exceptional purchase.
I bought 4 clothes for about $110. Seems a good deal. However, I only received 3. Then two clothes don't fit well. I requested to return it for refund, and was told that I can only ship it back by post office. I went to post office, and found out the shipping fee for two clothes is $60. When I turn to FEDEX to ship it, FEDEX told me that the zip code (*******) is too vague to deliver. Strange.
Will never buy from them again.
Sorry for all inconvenience caused.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
I just received my products. He had ordered jewelry. The quality of each product is very good. The designs are modern and unique. The website also continues to update stocks very often. It took exactly 2 weeks for my package to reach me, which is quick considering it is an online purchase. I am very satisfied and will definitely order again.
I returned shoes that were the incorrect size due to their size conversion chart. They never paid the refund. Return cost huge. False advertising returns policy.
I bought an item from this online store and fortunately everything went very well. I dealt with a customer service representative who always answered my questions quickly by email. Good customer service is what makes people make more purchases again. The customer service representatives are hardly thanked, I am very satisfied with the way they served me. I hope future purchases.
Thanks to this boutique I will wear sportswear again! Not only do these boys make super-comfortable looking sportswear, but they also make them fit the plus size girls! They have made me feel fabulous while I do my best! Fast and cute shipping! They also have clothes for every occasion extremely beautiful.
My order arrived very fast, everything is correct and according to what I request. The prices are consistent, they also make discounts that are worth taking advantage of because the clothes are really beautiful. Sometimes it is difficult to find the right size on the Internet, but here I had no problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience caused.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.