Polywood Furniture

We ordered a large picnic table that had holes that did not align correctly. It was very evident that the aluminum brace was not assembled correctly at the factory as it was misaligned in the recess requiring holes be redrilled. This is expensive made in the USA furniture. Fitment should be correct. We also purchased large swing. When we finished assembling it and went to pick it up the arm came loose. There are no screws or bolts securing this piece. I guess it should have been glued. I was also not happy with some of the design…mainly the machine screw bosses and wood screw construction. In my opinion through holes with bolts and nuts would have been stronger and less likely to pull out.

Make sure you find a store that sells these pieces before you order from website pictures.
Looks decent sized in photos but this glider is very small. In my opinion, it is adequate for 10 year olds.
It has very shallow seating, short but smooth glide.
I am 5'6" and this is really low. I would not have purchased if I had tried it out first.

The first set (2 rockers and a table) several months ago in yellow was great... so I recently ordered 2 more sets in yellow.

Unfortunately, the 2 additional sets were missing screws, one rocker had no screws at all (big hole in the package whereby they may have fallen out), a drill bit was broken off in one rocker and difficult to remove, holes were not drilled in the proper areas, and 4 rocker rails were not counter sunk (my husband used a special drill to counter sink to prevent damage to our new trex porch). This is so sad because you have a good product, but your quality control is making you look bad.

We were excited about a recycled and durable outdoor dining set. Took 8 weeks to get. Table went together easily. One chair was missing a screw holding a back slat. Table had a dent on the edge. Customer service phone line disconnects you. Email response 3-5 business days. For $2800, I expected first class. Got Spirit Air instead. This experience is more like an Amazon reseller. We were going to buy another set for our vacay home but after our experience, we will get something else that is much less expensive.

This company is giving "Made in the USA" a bad name. Their product is over priced, takes too long to receive and NOW is POOR Quality. I will NOT be purchasing from this company again. They don't answer emails and dont stand by their product. Patio cushions tearing with little use in them and mantained at a high level. Their customer service tries to avoid replacement by making excuses. I ordered a couple of footrest and they changed the material so now it does not match the original set. Their team leader was not very informative or helful, extremely disappointed. Avoid at all cost you will be much happier in the end.

I bought the Lakeside Polywood Table and 6 LaCasa chairs a little over 1 year ago. They are advertised to be durable, weather resistant and able to be left outside all year round. I live in suburban (not rural) NJ. Attached are pictures of what my furniture now looks like. Neither Pelican Sports Center not Pollywood will grant me store credit or a refund. The attached pictures are a small representation of the damage.

We placed a $4000 order last year and when it arrived we made the poor assumption that it was sent from a quality company. Our pool was delayed so the furniture was just unpacked…a $400 item was missing. I contacted the company, which isn't easy to do, and was told that because it was last year and signed for, tough luck. We will be sure to pass on the incompetence of the company and the pure lack of service to anyone we know looking for this furniture.

Was excited to order these products, but cannot complete an order, and they have terrible, unreachable customer service. "Bolt" payment system "found" an email address for me that's incorrect (but is popping up with my phone number, apparently). But Bolt won't let me change to my correct email and is unreachable. POLYWOOD is unreachable. Therefore, Bolt forcing me to check out as a guest. I don't want to check out as a guest for $4,000 furniture order; I want to track my order. I cannot bypass this system while still using my credit card (for credit card protection; I'm not using PayPal for furniture; what if it doesn't arrive or arrives damaged). Polywood is making it impossible to complete a purchase! To the point that after spending what feels like days on their website picking out dining and lounge furniture, I'm ready to go to a local garden center that will take my money. If this is their process BEFORE taking my order, I can't imagine what happens after.

Were on our third attempt to get the bench correct. They are responsive with customer service, but really poor quality control. I see how the quality would be great if correct, but they really have messed up our order - multiple times. Since you need to assemble these - its really annoying to do this three times.
1. Bench holes drilled improperly and wouldn't fit. - New Bench
2. Replacement bench had a staple coming out the back where you would lean back and not notice it. The bench back didn't fit into the holes, and the decorative pieces on the back don't fit into the bench frame.
3. Third replacement bench on the way...

We shall see - but I can assure you this is a frustrating company to deal with.

The Table and Chairs are nice but both their shipping time and communication leave much to be desired. My shipment was on the road for a solid week before I was even advised it had shipped. Took the full 7 weeks quoted to ship. Then they wanted to deliver the next day and I contacted the shipper they had chosen(CEVA Logistics)twice (by e-mail and then phone) to tell them we would not be at home until the 19th. Was told they could comply and then they dropped it on the curb in front of our house on the 18th. Almost $3000 worth of furniture with no signature just left on the street. Not sure who is the bigger idiot-the company that hired this delivery company in the first place or the clowns who took my call/e-mails and then delivered it wrong. I'll find someone else to buy furniture from next time.

I have owned this chair more than two years. It is well made and has handled South Texas sun well.
The first issue, with this chair sitting in the sun, if you go to sit in it in the sun, it will burn your skin, bad.
The second issue, every couple two three weeks you need to wipe the arm rests of the chair with dryer static towels stuff, cause after sitting in chair, you get up, grab the metal door handle into your house you WILL get shocked. The dryer towels will stop it but it only lasts a short while.
Who gave me this tip to do this, Polywood, so they know this is a issue.
Oh yeah, they make you agree to register with a passord before you can place a review. BS for sure

I order four Adirondack chairs and two small tables, I was very pleased with the chairs and tables, but one of the chairs was missing a 2.5" bolt. Getting through to Customer Service took over an hour. Once I made contact, it was an ordeal getting them to agree to send me the missing bolt. Even though I gave them the order number and part number, they wanted the serial number off of the chairs to verify the warranty. These are not inexpensive products and dealing with their customer service was a nightmare. I have still not received the missing bolt. Very, very disappointed.

BUYER BEWARE! DO NOT BUY FROM THIS COMPANY! We purchased a home with new polywood furniture just 2 years ago. WE OWN OVER $12,000. WORTH OF PRODUCT. The product is under A 20-YEAR warranty. I have been calling and calling and they will not fix a defect in their product. The poly material split up the backside of the love seat. They refuse to replace the part (which would cost them close to nothing). Instead, they want to charge us over $200. I explained that the warranty is on the product not the person. Just like a car--it come with a warranty regardless if you sell it. TERRIBLE CUSTOMER SERVICE. The product will split and they will try everything to get out of covering it.

Sent a request to return an item that did not meet my requirements. Received email saying the customer service group was very busy and would need 3 to 5 business days to respond. Three weeks later no response. Phone message was not returned. Furniture might be okay but don't use if you want service.

Extremely disappointed in this company. I have waited 12 weeks for my Edge table to arrive, only to find out that they had sent me the wrong color. Conveniently, this company does not have anyone to speak with over the phone and their email "customer service" is completely unresponsive. I would NOT recommend buying from this company! There are so many other great options out there with companies who actually value their customers.