Plated

Plated, like other meal kit plans, require you to provide a credit card number before you can look at the meal plans. I never chose or authorized meals to be sent to me & when I received the email stating I was receiving meals, I called customer service & they told me I received emails confirming my order & the meals that were chosen by me. No time did I receive an email from them until the one that stated I was receiving the meals & there was no way I could cancel or get a refund! I'm getting meals I don't even like & being charged for it! Stay away from these meal kit plans if they require credit card information before you even begin!

My first box from plated was 4 meals-2 persons. When the box hadn't arrived by about dinner time, I called, and they could not even track it, and advised me to go to the store for dinner supplies for that night. First meal was barely edible, due to way too much lemon juice included in the recipe. (About 1 1/2 lemons in each serving.) The second meal was very good, BUT they sent peanuts to use in the Pine Nut Encrusted Salmon, resulting in a 30 mile round trip to shop for Pine Nuts at the nearest store where they were available. Phone calls were made, and refunds, and credits were given, but the "credits could not be applied until the next box, even as they charging for the delivery. I'm still waiting for the refunds... I'll get back to you on that. There are some good meal kit services out there, but Plated is not one of them.

I just wanted to comment on the reason why I cancelled my weekly subscription box from Plated. I was a brand new customer, very excited to try their products, so I opened an account and set up a weekly delivery and made meal plans for several future weeks. I was so excited to receive my first order... and then it didn't come. I contacted customer service and they apologized and refunded me. I was told that everything was straightened out and I would definitely receive a box the very next week.

A few days later I received an email from Plated saying "Yay! We're going to ship your order!" So I shopped light at the grocery store, confident that Plated would send me a box... and then it didn't come. Again. (I had nothing planned for dinner for the next 3 days and had to go out and buy more groceries after working a 12-hr shift.) Anyways, I contacted customer service and received a refund to my bank account. But really? Two weeks in a row? Did they not want my business? Why would they not make certain that the order was shipped given the failure of the previous week? There was no explanation either time for the missed shipment. I was told they didn't know why it wasn't sent out. They did not offer a coupon or any type of customer recovery. When I told the customer service rep that I felt that I should cancel my account they said "I understand, sorry to see you go". That was it. So I cancelled my service. It's been a very disappointing experience, and I would not recommend their service to anyone else.

I must have ordered plated 20 times and made 60 meals. I wanted so bad to like it because I loved the variety of recipes and they were pretty tasty and easy to follow. The quality of the food however week after week was not acceptable. I would get a $12 credit whenever I would report moldy, or expired food. I even had garlic that was growing mold once. My final straw was I had a meal that was completely inedible. The romaine lettuce was brown and moldy and when I opened the chicken my son could smell the stench from the other end of the room. I explained that $12 credits just aren't cutting it, I want to feel like I have consistent meals. What did I get. A $12 credit and heard nothing about my complaint on the chicken. I'm done. There are other companies, Blue Apron, Hello Fresh etc. that have good food and you don't have to be scared of it.

Received an email with a supposed discount to reactivate my account. To get to the price you have to go through the order process, I was curious so I did. Price was $22 something for two meals, no great deal. So I cancelled my membership. That was November 23(that was the date I was told). Then yesterday my bank account was charged by Plated on December 2nd. I sent 3 emails and called first thing on Monday. I was told oh I am sorry, I can't refund your money because the order in in route. I said no it needs to be refunded because I did not order this. The employee from Plated would only say she would credit me for a future meal. I explained to her this was not ordered, we have just moved and I don't even have a working cook stove!
Don't let your curiosity take over from an email because this business is dishonest! I will be filing this as fraudulent charges with my bank and blocking this company from ever accessing my account.
I posted this on their Facebook site and they pulled it. Apparently they don't want true reviews unless they are good.

I agree with the many complaints regarding the scam requiring credit card information in order to redeem a gift card.
I am also concerned with the many complaints regarding spoiled food being delivered.

It is amazing to me that the Plated company does not address these complaints on these review forums.

In these days of intense competition in the food service arena and Amazon's ability to have amazing delivery and customer service skills, one wonders how a company like Plated will survive!

Do NOT recommend to use Plated Gift Cards or food service.

Plated is ideal for people who love food, and they customize all of your meals to perfection: desserts, seafood, meat and veggie meals.
What I love most about Plated is the variety of food options on offer. This Meal Kits services company offers an incredible 20 dishes every week. These menus are designed for newbies and experienced pros alike. Some of the menu items can take a while to prepare, from 20 minutes up to an hour so bear that in mind.

For more meal kit reviews, visit https://www.themealkitreview.com

The first meal delivery I received was good nothing wrong with it however the next delivery the mushrooms looked old and got some extremely rotten black beans. It takes a long time for those to smell as they did. I chatted with a customer service person and they said I was too late to make any claim of problems with food. I then cancelled the service with one more delivery coming. That delivery had a rotten onion and rotten peas. I am not talking mildly rotten. The peas were partially brown and stunk and the onion had a brown core. I fought diligently to get some kind of credit but they kept telling me I must notice all problems upon delivery ha. At any rate I will not be going back!

I have no complaint with the food or deliveries. The food was good. However, the poor rating I gave this vendor is because when we received a gift card, our credit card number was required. I wanted no more than what I ordered to redeem the gift card. And the boxes kept coming even though I didn't order them or specify the dates. When I saw the charges on my credit card statement, I called Plated. They said I should have been told that it was a weekly service. I asked to be removed from their list and credited back what I did not order. Didn't happen. Plated needs to correct this. It will improve their rating significanty.

Well I should know better. We like prepared meals - cooking them together, etc. So we tried Plated. The food was good - instructions clear, etc. BUT we only wanted to try it one week. You guessed it, this shady company buried in its terms and conditions (which of course NO ONE reads) that I was signing up for a weekly subscription. When I saw the email that my SECOND order (which of course I did not order) was to arrive today, I contacted Plated via chat and was informed by the customer service rep that nothing could be done. SO I had her cancel my account - I have not doubt that she has had to do this frequently. I told her she should carry the message to her mgmt that just because all the fool prep companies do this, does not make it right and that this will ultimately hurt their business It is very sad that businesses resort to these kinds of unethical deceiving types of practices. At Export Solutions we do not do this kind of thing - and we have prospered. In fact Tom and I know that God has blessed us because we make a sincere effort to be ethical and honest. Unfortunately the owners of Plated do not feel that way. I have asked for a member of their management team to call me, but I will be shocked if I get a call.

Good interior, comfortable location, but one waiter for the whole room, does not have time for anything. The toilet ran out of toilet liners and no toilet paper. But there is plenty of mold.

I was a member of Plated for a few months and liked the meals. The ingredients were fresh and the recipes were things I would normally not make. It usually took longer to prepare than they claimed. I cancelled the service because their random delivery service was horrible. They hire some random people who deliver the boxes from the back of old beat up vans. I seldom received my delivery when it was supposed to be delivered. Sometimes it was delivered after 11pm or the next day which meant the meat would be spoiled. I had it delivered to the back door of my house once which was weird that they were walking around my house after dark. Mostly they claimed that it was delivered but I never received it or the tracking number was bogus and could not be tracked. It was not worth the agrevation so I gave up.

The customer service is horrible, and there has been something wrong with 5 of my past 6 recipes.

1. I did not receive a box due to shipping facility issues. I asked for a refund and customer service did not make it easy, claiming I was lying about not receiving the box, and never refunded me the shipping amount.
2-3. I received a moldy jalepeno that was inedible, and bokchoy with brown slimy leaves
4. I received a bag of arugula with a large live bug in it
5. I received a taco recipe with 1 less tortilla then was supposed to be in the box.

I am not normally a complainer, but after the unhelpful customer service experience, and the inedible food I have paid for without getting a refund I felt the need to make this public.

I received a gift card for $120 for what was meant as a lovely and generous gesture. It was a nightmare to use.

To begin with, to start the process, you have to enter your credit card - not a good sign. They really grab you, and want you to start a subscription with them.

My first order was for 2 meals for two persons - it was entered as a "promo" for $30, instead of $54 - not bad! It immediately went on my credit card. Note... there was no way to enter a gift card code. I called and said that I wanted it on my gift card! The customer service rep corrected this, and put a refund for $30. On my credit card.

My order arrived, and I prepared the meals. I am a very experienced cook, and the meals took much longer to prepare than advertised. They were of good quality, but small in amounts. I made some side dishes to accompany the entrees. We are not big eaters.

I skipped a few weeks, and then ordered two more meals, at a cost of $54. I then checked my balance, and found that I had $12. Remaining. According to my math, I should have had a balance of $36. When I called the company, they said that I did not qualify for the original $30 promotion, since I had switched from credit card to gift card?!

I felt like I was talking to someone from another planet! I told her that they were. Crooks, and to cancel my subscription.

I have since tried to e-mail the company to obtain more satisfaction, and my e-mail will not go through, since "My account is cancelled"!

BUYER BEWARE!

By the way, the company would NOT refund the balance of $12. That is remaining on my account when I cancelled!