Plated

I was very disappointed with the quality of the plated food. We had almost one item that was bad with each meal. Moldy sweet potatoes, moldy bread, slimy/old spinach, salads and herbs. They offered small credits but it didnt help because I cancelled service after a month of weekly service. One of our boxes was crushed upon delivery too. Ill include some pictures below. We previously used Hello Fresh and will be going back to them. The only reason we switch to Plated was because my mother wanted us to try it. I would not suggest Plated to anyone.

My husband and I aren't great cooks so we were excited to try this meal out. We cooked the seared steak with roasted veggies and loved it. Took us about 35 minutes, food was tasty, and the prep was super easy. Only downside was the green beans were a little old so we used some we had. Not terrible though considering the box was sitting on the shelf at the store for a bit. Great meal for a decent price.

We have always enjoyed Plated but recently notice that ingredients have been eliminated and reduced from past recipes that we have had before. When you like something and have the opportunity to order it again and it has been cheapened with less ingredients and reduced quantity and quality it turns us off. Plated is the most expensive and now they are the poorest quality.

The last two meals were not good
One was minestrone and it was off on flavor and texture. Maybe some pasta would have helped. I have made it many times using different recipes and this was the worst. Threw it out. The other was a medetranian dish that was dry and too many uneccessary steps. They had you roast potatoes and mushrooms on foil lined baking sheets and veggies stuck to foil. Overall my complaint is that the recipes are just not tasty.

The first recipe from my first box was AWFUL. I was so disappointed. Lots of money for low-quality ingredients. The photos on their website are pretty and appetizing, but don't fall for it. You can do so much better on your own. I asked for a refund and was refused. Cancelled my subscription before they could take more of my money and send more of this crappy food.

We stopped the service after we had repeated incidents of poor quality or missing products. Resumed service a year later hoping things were improved, but our second box was not delivered and not even shipped. When I reported to customer service, they responded 2 days later asking me to report again in chat or by phone. When I did that they offered to refund the box I did not get. No discount for the inconvenience or anything. Annoying, because we subscribed to augment a busy schedule, but in all it took way longer to report their issue to them and get my money back for something they didn't deliver. Totally negates the convenience factor when you have to run out for food 2 nights in a row that you didn't plan for. Their "$#*! happens, and it happened to you... meh" response just shows that sloppy delivery is backed by sloppy customer service. I rarely write negative reviews but I feel compelled to take time out of my day to share this.

I loved this service for a long time, but eventually just got bored of it. Tasty meals while it lasted though!

Poor working conditions along with horrible supervision of food quality and handling. Workers do as they please touch whatever they use and Do not change gloves, serve expired food but only plated will know, not the customers. Supervisors sleeping with workers, pest problems along with paint chipped walls with lead. Items always missing from food or not weighted correct.it's a very unprofessional place to have your food coming from. Just my opinion.

After 1.5 years loyal to Blue Apron and dealing with missing/wrong ingredients and recipes, I finally decided to try a different meal service when Blue Apron sent me a random recipe claiming the scallops I ordered were sold out. Plated was an absolutely incredible surprise. The taste and flavours are explosive and different than anything else I've tried! So glad I made this change!

They sent scallops from China... Are you kidding me? Scallops from China? China? I'm sorry, I can't get over this.

No Customer Service!

For three weeks in a row the delivery was "lost" by the carrier. I reached out to them every time and "they would look into it" - Yesterday's box was on the truck and out for delivery and it was "lost" - sounds like someone is enjoying the food and when I called yet again for the third time all I got was "I'm so sorry that happened to you again." Unbelievable!

I once liked Plated, but recently dropped the service due to poor product quality. Stale, tasteless bread, wilted greens, tough carrots, sprouting yellow parsley, lemons picked so green they taste bitter instead of sour, rock-hard avocados that can't possibly ripen before the meat goes bad -- I think Albertsons pulls the perishables that are too low quality to sell in its stores and uses them for Plated.

I'm surprised by the number of negative comments about Plated because we are very happy and satisfied! My husband and I have had the service for about 8 months and get two meals two times a week. I'm a fairly accomplished cook and my husband a little less to but love the meals and directions we've received from the service. I would say we have absolutely loved about 45%, really liked about 45% and there are just a few we didn't care for. The company is exposing us to a variety of meals and combinations that we wouldn't necessarily have gravitated to on our own. The ingredients are generally well packaged and fresh from our experience. In addition, they immediately responded and gave credit when we had two separate issues (1. Pesto spilled within box; and 2. Fedex delivered one box a day late. I also love the variety of meal choices and the ability to easily skip weeks. Great company!

I just wanted to comment on the reason why I cancelled my weekly subscription box from Plated. I was a brand new customer, very excited to try their products, so I opened an account and set up a weekly delivery and made meal plans for several future weeks. I was so excited to receive my first order... and then it didn't come. I contacted customer service and they apologized and refunded me. I was told that everything was straightened out and I would definitely receive a box the very next week.

A few days later I received an email from Plated saying "Yay! We're going to ship your order!" So I shopped light at the grocery store, confident that Plated would send me a box... and then it didn't come. Again. (I had nothing planned for dinner for the next 3 days and had to go out and buy more groceries after working a 12-hr shift.) Anyways, I contacted customer service and received a refund to my bank account. But really? Two weeks in a row? Did they not want my business? Why would they not make certain that the order was shipped given the failure of the previous week? There was no explanation either time for the missed shipment. I was told they didn't know why it wasn't sent out. They did not offer a coupon or any type of customer recovery. When I told the customer service rep that I felt that I should cancel my account they said "I understand, sorry to see you go". That was it. So I cancelled my service. It's been a very disappointing experience, and I would not recommend their service to anyone else.

I have tried Blue Apron, Hello Fresh, Marley Spoon, Sun Basket, Dinnerly, and Green Chef and ALL of them, even Marley Spoon and Dinnerly, who delivered spoiled food two days after the reported delivery date, managed to find my house. Every single service besides Plated. Plated has miss-delivered my boxes twice. Yup, only twice. The problem is... I've only ordered from them twice. So, they are sitting at a 100% failure rate. I have spent countless hours on the phone with customer service who offers up lots of "oh no's" and "oh wow, I'm so sorry's" and "well that's strange, we've never had that happen before's" well, you have had that happen before... I called last week too, remember? I am so beyond frustrated with this company. How is it failing so badly at something so basic that event the crappy companies are getting right? Maybe use a reputable delivery service like the rest of them do instead of GSO which I've decided stands for "Gosh-Sh*t-Oops we messed up another delivery".

Plated is ideal for people who love food, and they customize all of your meals to perfection: desserts, seafood, meat and veggie meals.
What I love most about Plated is the variety of food options on offer. This Meal Kits services company offers an incredible 20 dishes every week. These menus are designed for newbies and experienced pros alike. Some of the menu items can take a while to prepare, from 20 minutes up to an hour so bear that in mind.

For more meal kit reviews, visit https://www.themealkitreview.com

The food was spoiled by the time it reached my apartment. I would highly recommend not ordering here!

Do not be fooled by Plated's claim to be "Perfect for families." We were recently gifted several meals after the birth of our 2nd child and although appreciative for the gift of food- we found ourselves deeply burdened. With two young children we do not have 30+mins to cook a dinner that the kids won't even eat. We need to have a babysitter just to use the gift! One recipe required us to "shuck the corn" - are you kidding me!? I don't have time to go to the bathroom alone, little alone "shuck the corn!" If Plated is going to claim to be family-friendly they need to consider the need for speed and convenience for families with "young kids" because that's the type of "family" these meals are being gifted to- not families with competent teens able to help or amuse themselves while you cook. Plated is misleading to gift-givers wishing to help new parents out. Please think twice before gifting Plated to families with young kids.

I agree with the many complaints regarding the scam requiring credit card information in order to redeem a gift card.
I am also concerned with the many complaints regarding spoiled food being delivered.

It is amazing to me that the Plated company does not address these complaints on these review forums.

In these days of intense competition in the food service arena and Amazon's ability to have amazing delivery and customer service skills, one wonders how a company like Plated will survive!

Do NOT recommend to use Plated Gift Cards or food service.

Extreme caution is advised when using Plated. We were given a gift certificate for an undetermined amount of deliveries. When gift amount was completed, we were not contacted. Plated continued to deliver, not divulging that gift amount had been used. This resulted in charges close to $300 on our credit card unbeknownst to us. On trying to cancel Plated - deliveries continued - tried to return $75 of food - it was refused and now sits rotting at the UPS shop at a cost to us of $35. To stop deliveries we had to cancel credit card. Plated did not need our credit card, but insisted on having it on file to activate gift. The practice smacks of fraud. We suspect its a common scam used to deceive unsuspecting seniors, as they would, like us, be the primary gift recipients.

Well I should know better. We like prepared meals - cooking them together, etc. So we tried Plated. The food was good - instructions clear, etc. BUT we only wanted to try it one week. You guessed it, this shady company buried in its terms and conditions (which of course NO ONE reads) that I was signing up for a weekly subscription. When I saw the email that my SECOND order (which of course I did not order) was to arrive today, I contacted Plated via chat and was informed by the customer service rep that nothing could be done. SO I had her cancel my account - I have not doubt that she has had to do this frequently. I told her she should carry the message to her mgmt that just because all the fool prep companies do this, does not make it right and that this will ultimately hurt their business It is very sad that businesses resort to these kinds of unethical deceiving types of practices. At Export Solutions we do not do this kind of thing - and we have prospered. In fact Tom and I know that God has blessed us because we make a sincere effort to be ethical and honest. Unfortunately the owners of Plated do not feel that way. I have asked for a member of their management team to call me, but I will be shocked if I get a call.

The food was spoiled by the time it reached my apartment. I would highly recommend not ordering here!

We tried the food for one week - and loved it.

But, we don't want to have a weekly subscription that we must remember to sign on and skip any time that we aren't going to be able to use the service. (travel, busy schedule that week, etc.)

Great service for some people - won't work for us. BUMMER!