We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Sam B.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Food & Drink

Member since October 2019

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Sam

We stopped the service after we had repeated incidents of poor quality or missing products. Resumed service a year later hoping things were improved, but our second box was not delivered and not even shipped. When I reported to customer service, they responded 2 days later asking me to report again in chat or by phone. When I did that they offered to refund the box I did not get. No discount for the inconvenience or anything. Annoying, because we subscribed to augment a busy schedule, but in all it took way longer to report their issue to them and get my money back for something they didn't deliver. Totally negates the convenience factor when you have to run out for food 2 nights in a row that you didn't plan for. Their "$#*! happens, and it happened to you... meh" response just shows that sloppy delivery is backed by sloppy customer service. I rarely write negative reviews but I feel compelled to take time out of my day to share this.

Tip for consumers: Avoid them if you are looking for convenience.

Sam Has Earned 1 Vote

Sam B.'s review of Plated earned a Very Helpful vote

Sam hasn’t received any thanks yous.

Sam doesn’t have any fans yet.

Sam isn’t following anybody yet.

Similar Reviewers on Sitejabber

Pat G. reviewed Plated

The last two meals were not good One was minestrone and it was off on flavor and texture. Maybe...

marie l. reviewed Plated

I was so excited to open my very first plated box that I opened it right after it was delivered....