Pixie ClosetReviews 253

Although it appears there are US distribution centers in Delaware and California, all interactions occur through an office in Vietnam Nam. I purchased 2 pairs of sandals. One was listed as breathable leather. [brown shoe]There's nothing made of natural fibers; the upper portion is synthetic and is marred before even wearing [black shoe]. The metal trim is of low quality and is discolored and there is glue and ink that visibly shows on the upper portion of the shoes. There was no packing slip enclosed so I contacted the company about a refund. I was told that I could have 25% off my next purchase. What sane person would buy additional products given the poor quality of the first shipment? Wish I could give 0 stars.

Horrible service and you can not return item nor get refunds for your purchases. I brought shoes that was suppose to be size 11 and they run small I wanted to return them and the would not.

I don't know how to begin because this will take forever. Long story short. I was charged twice for two orders of the same thing. One payment from Klarna and the other from my account.

They said they shipped one order. When I tried to track it, it was delivered somewhere over the horizon. They then said they cancelled one order and refunded me 70%. Mind you, they still have an authorization for payment at Klarna as Klarna paused the payment and they were also paid in full from my account.

Just a pack of thieves.

Worse shoes I've ever order. Way too small. Horrible quality. The company makes you go through an extensive process to show they are too small and then at the end of the day won't accept returns. DONT BUY FROM THIS COMPANY!

After getting a helpful vote email notification, I clicked and saw pixiecloset has average review scores, which surprised me. There were actually only ten reviews, so I read through them, and if you're thinking of doing business with them, I would encourage you to do the same. The couple of positive reviews are obviously fake. I'm surprised sitejabber posted them. This company is scamming people and they are writing fraudulent reviews and even saying not to trust negative ones. My only reason for posting this review is I hate it when people lie and steal and cheat others. If this review protects just one person, it's worth it. Those who run pixie closet should be ashamed of themselves and either shut down or change their practices and product to earn the trust of their customers.

The shoes I received were shoved in a tiny plastic bag In an envelope, no box, no receipt. They smelled SO strongly of toxic chemicals I couldn't even leave it in my office. They are cheap plastic bottoms with a knit top that would not fit anyone whose feet don't resemble watermelons. (PS there is NO leather in my shoes) When I emailed them I got this back:

"Moreover, As our products are 100% new so the smell is normally. Hence, You can eliminate the smell by using odor-reducing, germ-killing sprays or you can wash it with some lime to get rid of this smell and after few days, this smell will be gone."
They offered a 20% refund if I kept the shoes using the excuse that I would have to pay for return shipping to VIET NAM which would cost way more than I spent on the shoes. Freaking scammers. There are horrible reviews posted all over the internet. Don't order from this company! You will regret it.

I received a torn shoe and a wrongly sized shoe. After sending pictures of the torn shoe and proof their 41 sized shoe was actually a 42 as measured by a shoemaker and compared to reputable brands they refused a refund saying the shoes were as ordered. I did not order ripped shoes or mis-sized shoes. Obvious intend to deceive and defraud.

My 91 year old mother purchased two pairs of shoes. They were very small for her normal size. She emailed them right away as they have strict rules and timing for returns. They offered her 15% back! What? What company doesn't offer full refunds for products that don't fit? They also offered 20% off a future purchase. That won't happen. Do NOT buy from this company that takes advantage of customers. This is awful!

Falsely advertise products sold on their online store. They are welcome to do business online but have to be truthful for what they are selling. Claimed their shoes have Arch-Support, Orthopedic functions, but - NO, NO, NO, nothing like that is with their shoes. Then asked to return merchandise to VIETNAM, on our expense, after someone in VIETNAM receive the return they will then refund. Costs a lot to ship to VIETNAM and return might never get there or they would claim it never arrived.

https://www.pixiecloset.com/products/azzy-premium-orthopedic-casual-sneaker-comfy-woman-orthopedic-shoes

Do not be fooled by the false description!

The pictures and descriptions were great, I thought I would be purchasing quality items. WRONG!
I purchased sandals, and walking shoes. Neither fit, they were made of extremely poor quality material. There were no identifying marks to indicate a size, they smelled terrible and I got a slight rash on the top of my feet after trying them on.
I followed their refund policy, I contacted them immediately to ask for a refund. The response I received was "I will try to convince our billing department to offer 10% refund right back to your account." Or I pay the shipping costs to return them. Do not utilize this business.