BEWARE FALSE ADVERTISING: shoes NOT orthopedic NOT leather cheap and toxic smelling! A sneaky scam!

This company and their "products" are a scam. DO NOT PURCHASE FROM HERE! BUYER BEWARE! 0 STARS!

Jen
Clearly you are not looking at the pictures of the non-Orthopedic shoes, that I sent you, look again. I bought Orthopedic shoes as described by your web site, not flat shoes. Also the shoes were received from a address near New York not Viet Nam? Capital One will be in contact as we have ask that the charges be reversed due to "not as described".
Carol

From: Pixie's Team <*******@pixiecloset.com>
Sent: Monday, July 12,2021 4:51 PM
To: *******@verizon.net
Subject: Re: RE: Order #*******-PXE confirmed

Hi Carollh,

My name is Jen, Pixie customer service officer.
As I was noticed that you have open a dispute because "product unacceptable" which means the product you received was defective, damaged or not as describe. I have investigated clearly about your case and understand that you have raised a return request on June 30,2021 via email and our member staffs have given you the return address.
Besides, I have checked all your photos but could not find any defect, damage, wrong or not as described feature. Out of this, we have provided you with the return address but we have not received any return shipping document from you. Although we have enough evidence to prove that the item was not defective, damaged or not as described, we hope you could close the dispute for further discussion about the problem.
Thank you for your time and we look forward to hearing from you.

Customer Support Pixie Closet
- Pixie's team -

(We are available Monday-Friday from 6AM-6PM. Please allow 24 hours for a reply during business days and up to 48 hours during weekends.)
On Thu, 8 Jul at 9:36 AM, Carollh <*******@verizon.net> wrote:
I am awaiting your answer as to where in the USA you want your shoes shipped back too?

Carol

From: *******@verizon.net <*******@verizon.net>
Sent: Saturday, July 3,2021 10:42 AM
To: 'Pixie's Team' <*******@pixiecloset.com>
Subject: RE: RE: Order #*******-PXE confirmed

This is the address your catalog provided in the U.S. A, I assumed when I bought the shoes they were shipped from the U.S. This is the address I will be sending the shoes to. And the area code for your company is in North Carolina?
Carol
CONTACT INFO

US: SBIG Tech LLC
Address: ******* Coastal Highway, Lewes, DE *******, USA - Sussex County.
+1 *******255*******@pixiecloset.com

From: Pixie's Team <*******@pixiecloset.com>
Sent: Saturday, July 3,2021 12:57 AM
To: *******@verizon.net
Subject: Re: RE: Order #*******-PXE confirmed

Hi Carollh,

Thank you for your response!

We have raised the issue to the Billing Department and kindly inform that if you want to have a full refund, please return the item back to our warehouse's address at:

Mrs. Zoe-Phone number *******055, 91 Nguyen Chi Thanh St, Dong Da Dist, Hanoi, Vietnam - Zipcode: *******.

Once we get the item and check it, we will process the full refund. Please note that the return shipping fee is at your expense.

The fee would be high due to geographical distance, so the returning option is not our first recommendation. Then one solution is that we will try to convince our billing department to offer a 35% refund right back to your account. You can keep the product and don't need to send it back to us. We trust that this deal is way much better than losing extremely high return shipping fees, isn't it?

Although we must regretfully send you an unfavorable response, we hope you understand and we have made every effort to arrange the best deal for you

We appreciate your contact and we look forward to serving you.
Best Regards,

Customer Support Pixie Closet
- Pixie's team -

(We are available Monday-Friday from 6AM-6PM. Please allow 24 hours for a reply during business days and up to 48 hours during weekends.)
On Fri, 2 Jul at 9:27 AM, Carollh <*******@verizon.net> wrote:
This is not acceptable even in your own terms there is no mention of negotiating a return? Please send me the address you want your shoes returned to, and I do expect a full refund.
In your own words on your web site….
3.2 Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.
Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Carol
From: Pixie's Team <*******@pixiecloset.com>
Sent: Friday, July 2,2021 12:45 AM
To: *******@verizon.net
Subject: Re: RE: Order #*******-PXE confirmed

Hi Carollh,

Thank you for your response.

We are sincerely sorry that our product didn't meet your expectation. We are under an improvement period and your feedback is the greatest contribution for us. We would take it as our goal in accomplishing success in business.

We have raised this case to the Fulfillment Department and kindly inform you that they agreed to a 20% refund and 20% discount for your next order at our store. And you can keep the shoes and don't have to send them back to us. Please accept my apology if we were not able to get the refund as you expected but as much as we wanna help we have to follow my company policy. As you know, when you return the items, the shipping fee will be at your own expense and shipping contains many risks as well, hence we hope you could consider this option.

Hope for your consideration and please inform us if you get any updates.
Best Regards,

Customer Support Pixie Closet
- Pixie's team -

(We are available Monday-Friday from 6AM-6PM. Please allow 24 hours for a reply during business days and up to 48 hours during weekends.)
*******:*******7011:*******7011:*******