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PetCareSupplies

How would you rate PetCareSupplies?
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Indiana
1 review
6 helpful votes
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Fraudulent?
June 10, 2023

No response concerning cancellation of order. Not a good choice for online purchases of pet medicine or prescriptions.

Date of experience: June 10, 2023
Arizona
1 review
0 helpful votes
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I have seen product descriptions of various pet care supplies store and the bad part is that each of them uses the same content. But this company is different as they use their creativity in representing their thoughts. This is the thing that differentiates this company from rest of its competitors. Every online pet supplies store in our country has a set pattern and information on their product description page but these guys provide something additional on top of what you get on other competitor sites. I read their product description and the confusion in my mind regarding Frontline Plus for Dogs and Frontline Top Spot for Dogs got cleared. Since then I always look for their product description and then procure pet care products.

The great thing is that their rates are exceptionally low and on top of these already lowered rates I also get huge discounts every now and then which is amazing. My furry pal is happy and healthy now. This makes me love this company. I will always buy pet products from this amazing shopping destination.

Date of experience: July 14, 2016
North Carolina
2 reviews
11 helpful votes
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Exceptional
May 25, 2019

I don't usually write reviews of a company, but these guys are awesome. They are always so helpful and with a "virtual" smile... Would recommend this company to Everyone without hesitation.

Date of experience: May 25, 2019
Canada
1 review
6 helpful votes
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Horrible service!
May 31, 2016

This company says they ship you your order but it never arrives! Then they refuse to re-ship and only refund you 98% of your $$. Do not buy from these people!

Date of experience: May 31, 2016
Alabama
1 review
8 helpful votes
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Fraudulent products
March 10, 2020

This is a scan. I ordered seresto collars and they were fake. Please don't be taken like I was. 1800petmeds is the best or buy from respected pet stores or vet.

Date of experience: March 10, 2020
Pennsylvania
1 review
6 helpful votes
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DO NOT ORDER SERESTO COLLAR
September 25, 2019

Received this collar after 2 wks. Put it on my dog Sat. Sunday he was not acting himself, wouldn't eat or play just not a happy dog. I took it off him Sunday, had a vet appt. Tues. Regular visit, did a blood test his liver enzymes were 377 should be 125.2 weeks later returned did test again enzymes were down to 92. DO NOT ORDER THIS COLLAR. I don't know where it came from pkg. Said "South America"... $$$ was refunded asa I sent an email, they said "donate it" or throw it away. Should of sent it back for THEM TO WEAR! THe $$$ I saved ordering from them I spent WAY MORE on vet bills. My dog is fine now, back to his normal self. Sticking with Pet Meds!

Date of experience: September 25, 2019
California
1 review
9 helpful votes
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I ordered flea medication for my pet, The day I ordered my credit card was billed. It has been 21 days since I placed the order and still no product. I received a miscellaneous small additional fee on my credit card because of a customs fee as the product was supposedly shipped from the United Kingdom. Last I checked the manufacture of this product is in Georgia. One of the 52 "United States". Please check out this website before you order from them. There are a lot more websites for pet medications available, anybody can be a affiliate of this website and make an alleged 13% of sale amount if they will just post their own website and be a third-party to the mother website of this " pet care supplies.com ". When I called inquiring about the product that I had already paid for three weeks ago, they immediately got defensive stating that it was on their website that it was being shipped from the UK, also their website states only 1% of their customers takes 21 days for shipping, i'm SP of the 1%.

Date of experience: May 12, 2017
Florida
2 reviews
12 helpful votes
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Loyal customer
May 26, 2019

BEST PRICES! You cant find better. Yes the products work. I've seen a lot of reviews that oh its from France it doesn't work. They work! I've been buying from this company since 2018 for all of my pets flea medication.
I order
Advantage Cats Over 10lbs (Purple)
Advantage Large Dogs 21-55lbs (Red)
Advantage Medium Dogs 11-20lbs (Aqua)
Advantage Kittens & Small Cats 1-10lbs

Date of experience: May 26, 2019
Georgia
1 review
12 helpful votes
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This place is a SCAM!
October 21, 2014

This place is a SCAM! They charge your card and you never get the package. They are in the UK and ship bulk mail, they told us there is no way to track the package that we need to take it up with USPS. Obviously USPS needs a tracking number that the company would never give us. They take your money and you never get the package. DON'T BUY FROM THEM!

Date of experience: October 21, 2014
California
1 review
4 helpful votes
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Nope
September 6, 2018

Don't buy from this company. You will never receive your product and when you call to complain, the customer service claims to not have any record of your order.

Date of experience: September 6, 2018
Oklahoma
1 review
2 helpful votes
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I was looking for the cheapest price on Frontline Plus, and they had it. After I had typed in my card information, a pop up suggesting that they don't give refunds if mailed to the wrong address with a box to check yes or no. I checked yes. The pop up just kept coming back on screen with no way to exit out of it or proceed.
I hit the back button and finally got away from the checkout, then I started a chat to find out if my transaction had gone through. It became obvious that I was chatting with someone who didn't know English well. At one point, I had to wait 4 minutes for "Kevin" to start typing a reply! He said my account had activated without my address or card info. Idk how that was possible. So, I called to place my order, and the first thing the rep said was that they were located in the UK and it would take 2 weeks to get my order. My dogs are going to the vet in 2 weeks. Plus, you can buy this medication from Walmart with no shipping.
Be careful where you type your card information in online. Lots of hackers out there. Make sure you check a company out before you buy their product. Most of this crap comes China anyway. Gonna look up some home remedies.

Date of experience: July 9, 2020
Florida
1 review
1 helpful vote
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Hello, my name is Andrew. I always wanted to adopt a puppy because they are so adorable. So I recently got one. But I had no idea how much care these small pooches need. I went to consult with a vet about what kind of food to give him, how many times should I bath him etc. And I got to know food, walks and patting is just a normal thing for dogs. There are various other medications and vaccines for them. I got to know that taking care of a pup is not less than that of a child. Since its summer time and the topmost thing my vet warned me of fleas and ticks and god knows what other parasites. So rather I surfed online about the details of fleas and ticks and opened up PetCareSupplies.com
It is like heaven for medicines of dogs in here. Literally these guys have got almost everything. I ordered Frontline Plus and read reviews. Although reviews gave me a mixed opinion I still ordered from here. Frontline plus on arrival and application saved my pup's life. I am glad and thankful to this site. Will happily shop again.

Date of experience: September 19, 2017
Indiana
1 review
1 helpful vote
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Cheap prices with excellent quality. You guys are awesome. I ordered some Frontline Plus this time and I have been ordering from you guys since 2 years and never ever had any problem.

Date of experience: September 2, 2014
Ohio
1 review
10 helpful votes
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BUYER BEWARE!
September 29, 2017

Please don't waste your money on these fake products! Bought frontline plus for my rescue thinking I was getting the real frontline plus! But it is from Africa not real thing from U.S.

Date of experience: September 29, 2017
South Carolina
13 reviews
33 helpful votes
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I ordered Frontline Plus for Cats and Dog. I verified with the manufacturer. These may or may not be counterfeit but it is illegal to sell foreign manufactured products in the US. Call Frontline and they will provide the legal product free of charge. DO NOT BUY THESE PRODUCTS. YOU DO NOT KNOW WHAT YOU ARE GETTING.

Date of experience: October 7, 2019
Louisiana
2 reviews
10 helpful votes
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Be aware that this company is outside the us and when you call customer service you are talking to someone in India. My credit card was charged for using a company outside of the US. No where on their website do they say this. BE AWARE OF THIS AND KNOW I WILL NEVER AGAIN USE THIS WEBSITE FOR ANYTHING I DON'T CARE HOW CHEAP THEIR PRODUCTS ARE.

Date of experience: April 21, 2017
Washington
1 review
2 helpful votes
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Shopping cart at checkout said no items in cart even though there were just there. Re ordered charged 2x. They already charged my account but now said it will take 5 to 7 business days for refund.

Date of experience: February 4, 2017
Illinois
1 review
2 helpful votes
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Their Frontline is inferior and does not work. When contacted I received the run around and no one ever contacted me as promised. Do yourself a favor and spend a bit more for the REAL product.

Date of experience: August 24, 2016
New Hampshire
1 review
5 helpful votes
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Slowest Shipping EVER
August 30, 2019

So far it has been 2.5 weeks and still have not received my item. I will now have to purchase flee meds from an expensive retailer because now my cats have been without for a week.

Date of experience: August 30, 2019
Virginia
1 review
2 helpful votes
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SCAMMER
June 10, 2020

If you see a price that is too good to be true, you will be scammed.
Ordered flea collar on a Saturday at 1/4 of the MSRP. They only accept PAYPAL (Red Flag). I am waiting for a confirmation email with expected delivery date by Wednesday, (today). Nothing arrived. My AMEX shows the transaction, but it was from SHOPIFY (Expecting PP as the vendor - Red Flag). I checked my PP account and no transaction was documented. No one answers their toll free number (Red Flag). Cannot file a dispute with PP since the transaction was not recorded. AMEX is working this for me. COVID-19 or not this is a scammer.

Date of experience: June 10, 2020

Overview

PetCareSupplies has a rating of 2.1 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 409th among Pet Supply sites.

service
83
value
81
shipping
86
returns
26
quality
77
This company does not typically respond to reviews