This has been so frustrating. I now see why FedEx has a one-star rating. I would give it a zero if possible. I tried to sign up for Delivery Manager on the FedEx website. I did this THREE TIMES on the advice of reps. It doesn't recognize my username or password, it won't send an email to reset the password, it doesn't recognize security questions, when it does give the right question, it doesn't recognize the correct answer. I am not an idiot. I write down all of this info. It asks security questions for someone else. I don't know those people, I have never lived at those addresses. When I called customer service over a 3 day period, I had reps blatantly lie to me. They seemed to think this was funny. This was verified by another rep (who said the other guy had lied because he didn't want to help me) and a supervisor (who admitted that nothing I had been told was true). I was told that I did not live at my address (I have lived here since 2010 and FedEx has delivered numerous packages here). I was told that the post office said I didn't live here (the post office keeps no database and has been delivering mail here since 2010). I was told that the post office would have to verify my address and send that to FedEx (the post office says that is a complete lie and they have never done such a thing). I was told to go to the station manager of my local FedEx to fix this (another lie. They can do nothing). An agent told me he couldn't hear me (everyone at FedEx could but him but he blamed me and my phone). He kept asking me to speak louder until I was shouting. He seemed to think this was funny. I asked to speak with Tech Support. They say that they cannot help. They claim that Delivery Manager is run by a third party but will not identify that third party or how to contact them. When on the FedEx website, you are not directed to a third party to use Delivery Manager. This means it is FedEx and it is their responsibility. DELIVERY MANAGER DOESN'T WORK, NO ONE AT FEDEX CAN FIX IT AND NO ONE WILL TAKE RESPONSIBILITY OR HELP. Delivery Manager kept saying it couldn't identify me but when I asked for a code to be mailed to me, OMG, IT KNEW WHO I WAS. This is the worst customer service that I have ever encountered. This is worse than Amazon and I thought that was impossible.