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PetCareSupplies

How would you rate PetCareSupplies?
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Florida
1 review
1 helpful vote
Follow Philip P.
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Poor delivery of order
January 10, 2025

I placed an order on December 28th. Called today, it still HAS NOT SHIPPED. It comes from the UK, which they should outline in their posting and advertisements. Service is terrible, and customer service is lacking completely. Time for this company to be banned from doing business in the US.

Date of experience: January 10, 2025
South Carolina
2 reviews
1 helpful vote
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I ordered dog heart med Oct. 1 and its Nov. 21 and still no meds. Can't get through on 800 number or live chat. I'm screwed over $100 and dog med due very soon. Shame on you! Terrible!

Date of experience: November 21, 2024
New Jersey
2 reviews
3 helpful votes
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SCAM
January 23, 2024

I was unhappy to receive a call from your company after you had already processed my payment, asking me if I was okay with the items being shipped from abroad. This was not clearly indicated on your website and I do not consent to this deal. I ask that you cancel my order and issue me a full refund as soon as possible. If you fail to do so, I will report your company to the Better Business Bureau and other relevant authorities for deceiving customers.

Date of experience: January 23, 2024
Florida
1 review
6 helpful votes
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I was told they procure their pet medications from other countries that do not require prescriptions. No, nope, no way. Stay away. Lord only knows what they will ship you. I don't buy any pet supplies not made in the USA, to much out there trying to harm our pets.

Date of experience: September 11, 2023
Texas
1 review
2 helpful votes
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Our rescue has been using petcaresupplies.com for over a year and it is been a game changer. Quality meds, quick shipping, easy to communicate with them if there is a problem. We recommend this site to every adopter or person that asks.

Date of experience: April 3, 2023
Minnesota
2 reviews
11 helpful votes
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Stay Away!
April 5, 2023

Do not order from this company. They are eager to take your money but once they have it they are done. I ordered and never received any confirmation. I called and told them to cancel the order but they claimed it has already been sent. I was told to wait for 28 days to call back. I had a feeling when I ordered it was a scam. I should have gone with my instincts.

Date of experience: April 5, 2023
Ohio
7 reviews
21 helpful votes
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I'm obsessed.
October 19, 2023

We Americans are possessed with the almighty dollar and will do anything to pursue it. Including charge good people an arm and a leg to keep our pets (and humans, really) safe and healthy.

I love Petcaresupplies.com Our doctor recommended Bravecto which would've been $60+ per pill. With sale prices we can get it here for around $13-$17. I just bought a 3 month supply of revolution and 6 capstar pills for just over $50, which here in the states would cost me hundreds.

I am so grateful this is an option. We have been on a tight budget and our pets would literally be suffering without it.

Date of experience: October 19, 2023
New York
1 review
8 helpful votes
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Harassment by email
July 19, 2023

If you ever order from them you will be constantly harassed with emails every day. Even when you block, etc. they find a way to send. We notified them numerous times. We called and even sent letters. They Do Not Care.

Date of experience: July 19, 2023
New Hampshire
1 review
6 helpful votes
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Prescription meds without a prescription
May 29, 2023

At first I was excited because they offered the Simparica trio at a great price. This was before I realized this product is prescription only. On the back of the packaging it even says "to be supplied only on veterinary prescription." I sent an email to their support team, the support team directed me to call the 800 number, and the service there is absolutely awful. Although the shipping was fine, and the package came to me within two weeks which is expected since it is overseas (I am in the US). But I don't feel comfortable giving this to my dog. This site should definitely be shut down. Looking through the reviews there's mosrlt a 50% split for awful reviews and excellent reviews. That's a sure sign that they're trying to keep up with the negative reviews by posting positive false reviews. Although I will say as long as you're not getting something medicated or edible for your animal you should be fine.

Date of experience: May 29, 2023
Missouri
1 review
3 helpful votes
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Possible Scam?
February 14, 2024

I thought the prices for the Revolution Plus were too good to be true. I purchased a 12 month supply for 2 cats. The company accepted the order and the payment. About 2 days later I get an email to call about the order. I've never been asked to call on ANY online order ever! 2 hours later I get another email that the company cancelled the entire order and issued a refund. I still have not received the refund after 2 days!

Date of experience: February 14, 2024
Alabama
1 review
5 helpful votes
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Scam
January 24, 2023

These people are very quick to take your money an d not send your product. You have to call and hope someone answers. Twice I received a message that said they were unable to take my call and either leave a message or call back another time. After finally speaking to a person I was told I needed to confirm my information. I ordered Revolution for my puppy which weighted 11 pounds. I ordered the product listed for a 11 pound dog. They now tell me I needed to order by Kilograms. Nothing on their website mentions this and the information listed for this product on their website was by pounds. Now the worse part is they made no effort to inform me of this fact. They just took my money and it was up to me to find out why they were not shipping it to me.

Date of experience: January 24, 2023
Oklahoma
2 reviews
4 helpful votes
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I was trying hard to give them money, and I couldn't do it. On the "checkout" page, there was no way to finish checkout with any payment options. I called customer service and got an accent I couldn't understand, AND he couldn't understand my problem. We were going in circles plowing ground already covered. We went in circle after circle. His supervisor had a similar accent, so I signed off. I'll find an easier company to take my money.

Date of experience: October 10, 2022
Illinois
2 reviews
3 helpful votes
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This site is fishy.
April 4, 2024

I placed an order with them and received an email asking me to call them for verification. When I called they informed me that they were based in the UK and the order would be sent from Singapore. Then they sent me an email requiring my signature, a photocopy of my credit card, and a photocopy of my ID. They are not entitled to any of this information. When I informed them of such they began to back peddle on the required documents which is very suspicious behavior. Needless to say, I did not provide them with any of it and I had my order cancelled. I also reported this to the appropriate authorities.

Date of experience: April 4, 2024
Kentucky
1 review
5 helpful votes
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Bad communication
February 8, 2023

I placed an order last week for flea meds. Never got an email with order confirmation but when i checked order status- it said shipped. A week gone... no emails, calls, products. I check order status again today amd it still says shipped. But no tracking number. They said they cancelled my order and refunded money since they couldnt verify me as 1st time buyer. I never got an email about anything. It never said anything on the order process anoit verifying. And if they tried to call - its called spam filter and if I had known i would have checked the spam filter. Worthless service and right now i dont know if i wany to replace the order even with discount code

Date of experience: February 8, 2023
Texas
1 review
2 helpful votes
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Pet caring can be expensive when you dont have a stable income. I lost my job before a few months and since then Im cutting my expenses which forced me to cut my dogs flea treatment expense. But I never stopped looking for options and thats when I found Pet Care Supplies. Frontline Plus on this site is super cheap and affordable for me too. I ordered it and got the pack just before 3 days. Pack was fine. I applied it on the same day and Milo feels much happier now after months! Thanks guys!

Date of experience: March 3, 2016
Pennsylvania
1 review
14 helpful votes
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Fake Frontline?
October 30, 2021

I ordered Frontline from this company just like I have from Amazon or Chewy many times before. It came with damaged packaging and the writing on it was in some foreign language. And let me just tell you my dog has never itched more! I found a ton of fleas on him that I've never found with using frontline before that were bought from other companies. I can only surmise that this is a fake product. I would ask for my money back or put in a complaint but it looks like that it would fall over deaf ears anyway so I'll just make a review. Do your homework & BEWARE!

Date of experience: October 30, 2021
New York
1 review
2 helpful votes
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It is sad that sometimes we cannot take care of our lovely pets just because the treatments are expensive. The same happened with me and my dogs had gone long without flea control. I am so happy that I found Pet Care Supplies! It had the prices that I just needed as I am going through some financial issues. I received 2 packs of Frontline Plus 3 days back and I immediately treated my dogs. It worked! This is the most affordable site for pet supplies that I have ever seen. Thanks guys for letting us care for our pets!

Date of experience: February 1, 2016
Texas
2 reviews
7 helpful votes
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I have been using this product on my dog for over 3 years and the quality has always been consistent. I trust this treatment to protect my dog, Cal, from flea and tick infestation. Also, I usually get the product during discount offers so it is quite affordable for me. Thanks, Frontline Plus for always keeping Cal safe from fleas and ticks.

(NOTE: I hide my personal details from purchase invoice due to privacy purposes)

Date of experience: August 22, 2019
Rhode Island
1 review
8 helpful votes
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Would not order from this company as their free shipping takes much too long. Unless you are not in any hurry for your items don't consider this company. I needed flea medicine and it took nearly 3 weeks to arrive. By then, my cats tail was raw from chewing on it. Should have picked up something local but had no idea the med's would take so long to arrive. My cat if fine now but looking elsewhere for my feline purchases.

Date of experience: May 20, 2015
Texas
1 review
19 helpful votes
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FRAUD
May 13, 2019

My dog Frontline came without box. Instead 6 sealed vials. No instructions, either. My cat frontline came with box of 3 along with instructions. The instruction paper actually indicated (CAUTION
South Africa, Namibia, Zambia & Zimbabwe reg. Numbers)... Very creepy, to say the least. This company looks seriously shady! Rating should be -0, however, did not have that option.

Date of experience: May 13, 2019

Overview

PetCareSupplies has a rating of 2.1 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 410th among Pet Supply sites.

service
83
value
81
shipping
86
returns
26
quality
77
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