Petal Prim

The Return/exchange process is ridiculous. I buy a lot of things online and the back-and-forth that you have to do to deal with these people is in sane. In fact it sounds a lot like another company I dealt with earlier this year which had a different name... I'm thinking it's the same people. All from a China of course... basically the same exact wording and bad grammar... and the same level of difficulty in their emails to you regarding how you should have checked their sizing guidelines, etc. See picture below.

Bottom line: STAY AWAY if you aren't sure of sizing, cut, or fabric because you won't be able to return it if they can in any way claim that it's "your fault" that you received a product you can't wear.

I purchased 4 items, received email my items had been shipped. Only received 1 item in package. Out $102 and the one item is of poor quality and was originally shipped out of China to Chino CA and then shipped to my home. Do not purchase from them it is a waste of money. Just foreigners living in US and then having their family ship to US. Scam Scam. I have requested to find out where my items are and no response, says will get back within 24 hours. Ok been longer and nothing. Filed complaint with BBB of Florida.

Cheap product and terrible business practice that does not refund even if THEY made the mistake:

1. They sent me 3 items I did not order. Instead of refunding me the $30 for the pants I never received they sent me multiple emails offering me between a $5 and $10 refund.
2. The quality of the 3 items they sent me is really poor. The "wool" is that 1980s el cheapo plastic feeling fiber that has no shape and looks like you just picked it up out of a thrift shop

I ordered the the sweater and shirt below. The shirt is the cheapest material I've ever seen ANYWHERE! There are no labels on the shirts to tell you what size they are or who they are made by. Generic! The tie in the front was thrown in the bag, not attached. The grey sweater, I fell in love with by the pictures. It's cheap and looks like they put in on an elephant and then sent it to me. The customer service (email only) does not do refunds.

Yes it took a long long time to get but, I was ok with that, if the stuff I ordered was quality. I got two shirts the same size yet one fits and the other doesn't. One very cheaply made sweater that was 25 bucks is not so nice and the one I really wanted was not in the bag with the other 3. $80 bucks for 3 out of 4 sweaters that I could have bought at walmart for 8.99.

Live and learn. I saw them on Facebook and I have bought stuff on FB before and been happy with the purchase. So the next time the ad comes up I will be! To tell people to come to this site before they waste their money. I spent 80 bucks! Worth about 19 for the 3 I actually received

Do NOT buy from Petal Prim! Extremely cheap clothing, they took over 3 months to deliver my order and nothing was right! Either they sent the wrong item, the size was wrong, or the items didn't resemble what I actually ordered! Very bad quality! From China, and horrible customer service as well! They are very rude. They ignore and negate everything. After ordering they said multiple items were out of stock. They don't respond. This business should be shut down! I wish I would have read these reviews before I ordered! Just aweful.

I ordered 4 sweaters back in mid October. It took 3 weeks to arrive at my doorstep. I only received 2 of them (no slip inside stating that 2 items would be shipped later). One sweater fit my 19yr old daughter but it was extremely scratchy. It had gold stripes, but the picture looked like white stripes. The other sweater was tagged as an adult small but looked the size of a child small. Looked like it had shrunk in the dryer. It's a color block sweater and the different colors are attached with black yarn. Not at all like the picture! I attempted to email them last week but have had absolutely no response. I am now out $100. Wish I had looked at these reviews before ordering! Clearly this company is a scam!

After waiting 28 days for an order I placed online, I finally got the sweaters. Much to my disappointment, the sizing was not consistent with their online size chart and they did not fit. In addition, the material of both sweaters was so thin and cheap, they were see-through. When I contacted the company for return information, I was informed returns ship to China and would
Cost me 5.oo less than my return amount. The company offered me 5.00 for my troubles. I was astounded that they do not tell u returns ship all the way to China ( so basically you won't be able to get your money back of you do not like the product).

I bought three sweaters. One was great, the other two were cheaply made and thin material. I requested multiple times for an address to return the items for a refund of approximately $56. After receiving three replies asking for pictures of the items ( I supplied each time), Pretal Prim then wrote that I would have to ship to China which they stated is very expensive, would cost about $35 and items get dirty or lost along the long journey (WHAT?). They went on to say it would take at least a month to get a refund if they ever received the item. They suggested I take the $7 and give the items to charity. Shame on me-I should have known better than to order