Petal PrimReviews 90

NO STARS FOR THIS "COMPANY!" I bought 2 sweaters well before Christmas for a gift. It didn't look like my order wasn't going to make it in time so I decided to check online reviews to see what others had to say, if they were waiting on packages. I wished I had looked at the reviews first. Since it had been weeks since I placed my order and reading the horrible reviews, I emailed the company to cancel my order. They replied 'It's on its way - don't worry!' I received the package anyway - in January! (I needed it for Christmas) I knew I didn't want it so I gave it back to the US post office, unopened- to return to sender... expecting a refund. 2 months later, still no refund. The emailing began... This company IS from China (which I knew) They could not understand what I was saying. After several emails, someone finally understood and said that they never recieved my package BECAUSE where the package was shipped from isn't where items are ordered from. They won't give me a refund. They won't even give me a credit to purchase somethings else! I am NOT HAPPY! THIS IS A TERRIBLE "COMPANY!"

I order over $300 worth of merchandise early December, trying to plan for Christmas presents, and I was shocked! The merchandise does not look like the pictures and the sizes are not as indicated on the size charts! I didn't receive some of the order until February - after I asked them NOT to send it. They sent it anyway and REFUSED to refund my money! They certainly missed out on a great customer for a long period of time and I will tell everyone, everywhere I go, that this company is NOT reputable. They are very hard to contact, and find ways to scheme and not stand by there merchandise.

I ordered two sweaters for my wife in December 2019, not knowing that this was going to be a scam. The third party, possibly Chinese, has set up a web site as the go between for your orders. They advertise the web site and do all of the billing also. You are over charged for inferior quality clothing, made in china, they pocket the profits and then the lack of customer service goes to hell! I have done everything they have requested for the full refund, but all they wanted to do was exchange them. Well, that's not what they want to do either as time went on. I have not heard from them in over a month.

I received confirmation my order shipped. It took weeks to deliver. When I did receive my order, only 1/2 the items I paid for arrived. I contacted customer service. Told them the issue and also asked what address I needed to return items to that I didn't want. Customer service avoided my question about where to ship back my items. Said I only received 1/2 my order because some of it was still in transit and that one of the items was out of stock. First of all, why wouldn't I have been informed at the time of shipment if something was out of stock? Why wouldn't I have received a separate email and tracking info if shipments were processed separately. It's complete bull! I never received anything else in the mail. I filed a dispute w/ PayPal because customer service started ignoring me. Customer service said I had to close the dispute for them to issue a refund (Turns out this is true, and if you close a dispute, you cannot file one again. Stupid PayPal!). So... I gave it a shot and closed it. Well, what do you know... They've ghosted me again! Complete scam. I got ripped off! BTW, the address on their website isn't a valid address. This entire deal is shady. Don't get scanned like I did! These are total con artists!

Awful company, a huge scam. If you want to return anything you have to ship to China (which they conveniently never mention on their website), but they don't even give you that option because they say it's "too expensive and would take too long" as if they have the right to make that decision for the customer. So they say "why don't you donate the clothes to charity" and offer you a measly $5 compensation. They're awful and should be avoided like the plague.

My husband purchased 4 sweaters from Petalprim for Christmas. They arrived AFTER Christmas, even though he ordered in plenty of time. They were all poor quality, scratchy material. Do not look like the website photos in any way shape or form. Trying to return the items is a joke. We paid $105 dollars - they are offering $15 refund and keep the clothes because returning would take over a month and cost me a lot of money. They aren't willing to refund the cost to return the items either. We will NOT be purchasing from them again and I will be telling anyone and everyone who will listen. STAY AWAY FROM THIS SITE!